Decision search
Your search has 57388 results
-
Kent County Council (25 005 116)
Statement Upheld Special educational needs 05-May-2026
Summary: Mrs X complained about the Council’s actions linked to her son’s education, the late issue of his Education, Health and Care Plan and its complaint handling and communication. We found fault because the Council issued the plan outside of statutory timescales and did not communicate about Mrs X’s complaint in a timely manner. This caused Mrs X avoidable distress and frustration. It meant Y’s plan was in force later than it should have been which delayed relevant appeal rights. To remedy this injustice, the Council has agreed to apologise and make a symbolic payment to Mrs X.
-
London Borough of Bexley (25 005 486)
Statement Upheld Homelessness 05-May-2026
Summary: Miss X complained about the Council’s failings when making her direct offers of accommodation in 2024. We found fault in the Council’s delay in telling Miss X it would not pursue a Notice to Quit, in its failure to communicate effectively with Miss X and internally and the Council’s record keeping. We also found fault with the Council’s complaint handling. The Council’s fault caused injustice to Miss X. The Council has agreed to apologise and make a payment to recognise Miss X’s distress. The Council has also agreed to review its record keeping and complaint handling.
-
London Borough of Newham (25 005 753)
Statement Upheld Allocations 05-May-2026
Summary: We have found fault with the Council for how it reached its decision to remove Miss X’s emergency rehousing status. This caused Miss X and her family avoidable distress. The Council has agreed to take action to remedy the injustice caused.
-
London Borough of Hounslow (25 007 499)
Statement Upheld Allocations 05-May-2026
Summary: Ms Z, on behalf of Mr X, complained the Council failed to provide him with adequate support as a care leaver when offering a housing association property he said he couldn’t afford and failed to offer him a council property despite the care leavers local offer stating it would. The local offer documentation contained misleading information and the claimed enhanced support was not provided causing Mr X to refuse a property and remain without permanent accommodation. To remedy the injustice the Council will review Mr X’s decision to refuse the property taking input from Mr X and his personal advisor.
-
London Borough of Hackney (25 008 488)
Statement Upheld Allocations 05-May-2026
Summary: Ms X complained the Council delayed sending medical assessment forms and delayed completing the assessment. The process that should have been completed within one month took a year causing uncertainty and anxiety. A symbolic payment is agreed to acknowledge this.
-
Shropshire Council (25 009 294)
Statement Not upheld Disabled facilities grants 05-May-2026
Summary: Miss X complains the Council has not dealt properly with occupational therapy assessments and adaptions to her property, causing avoidable distress. The Council is not at fault.
-
Isle of Wight Council (25 010 212)
Statement Upheld Special educational needs 05-May-2026
Summary: Mr X complained about the way the Council dealt with his child, Z’s special educational needs and educational provision. We have found fault by the Council causing injustice, in failing to: complete the annual review of Z’s Education Health and Care Plan within statutory timescales; properly consider its duty to make alternative provision for Z; and its communication failures. The Council has agreed to remedy this injustice by: apologising; making payments to recognise the impact of the missed education and upset caused by its other failures; and a service improvement.
-
Buckinghamshire Council (25 010 627)
Statement Upheld Special educational needs 05-May-2026
Summary: Mrs X complained the Council delayed issuing her child’s final amended EHC Plan and in handling her complaints. We find the Council at fault for a four-month delay in issuing the final Plan and for significant delays and poor quality in its complaint handling. These faults caused Mrs X distress, uncertainty, time and trouble, and frustrated her right of appeal. The Council has agreed to apologise and make a payment to Mrs X.
-
Cheshire East Council (25 011 030)
Statement Not upheld Alternative provision 05-May-2026
Summary: Mrs X complained the Council failed to provide her child Y with alternative educational provision and the specialist provision in their Education, Health and Care (EHC) Plan when they stopped attending school full-time between May-July 2025. The Council was not at fault as it did not have the opportunity to provide this prior to the summer holidays commencing.
-
City of Bradford Metropolitan District Council (25 011 053)
Statement Upheld Parking and other penalties 05-May-2026
Summary: The Council was at fault for failing to act sooner to stop formal action when it incorrectly issued Penalty Charge Notices to Mr X. The Council has already apologised and taken steps to prevent recurrence. It will also make a symbolic payment to Mr X and reimburse the postage cost he incurred to acknowledge the avoidable frustration caused.