Decision search
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Statement Closed after initial enquiries Domiciliary care 27-Apr-2025
Summary: We will not investigate Mr X’s complaint, about the Council withdrawing funding for care Mr Y without notice. This is because any injustice is not significant enough to justify our involvement.
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Kirklees Metropolitan Borough Council (24 019 320)
Statement Closed after initial enquiries Assessment and care plan 27-Apr-2025
Summary: We will not investigate this complaint about failing to respond to a telephone message and failing to provide emergency adult social care support. The Council’s initial two-day delay did not cause a significant enough injustice to justify an investigation. It is unlikely the delay affected the outcome that a suitable available placement could not be found. We would not add to the Council’s investigation or achieve a different outcome.
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London Borough of Barnet (24 019 568)
Statement Closed after initial enquiries Child protection 27-Apr-2025
Summary: We will not investigate Miss X’s complaint about the Council’s decision-making relating to child protection arrangements for her child. This is because it is unlikely we would find any fault in the way the Council made its decision.
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Durham County Council (24 019 760)
Statement Closed after initial enquiries Enforcement 27-Apr-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of two separate planning enforcement issues. This is because there is not enough evidence of fault by the Council or to show its actions caused Mr X significant injustice. We will not investigate Mr X’s complaint about an alleged data breach as he has already complained to us about this, and we will not investigate his complaint that the Council damaged his car as it would be reasonable for him to take the matter to court.
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Essex County Council (24 019 946)
Statement Upheld Special educational needs 27-Apr-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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London Borough of Southwark (24 020 047)
Statement Closed after initial enquiries Other 27-Apr-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application and disclosing third party data to a housing applicant. There is insufficient evidence of fault causing any significant injustice from the Council’s actions.
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Essex County Council (24 020 236)
Statement Upheld Special educational needs 27-Apr-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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North Northamptonshire Council (24 020 310)
Statement Closed after initial enquiries Managing council tenancies 27-Apr-2025
Summary: We will not investigate this complaint about matters related to a leasehold property. The law prevents us investigating the substantive points. It would be disproportionate to investigate the Council’s complaint-handling in isolation.
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London Borough of Bexley (24 020 346)
Statement Closed after initial enquiries Other 27-Apr-2025
Summary: We will not investigate this complaint about the Council not providing financial support for a young person who declined to leave a supported living placement, which Miss X said led to her organisation incurring a significant financial cost. There is not enough evidence of fault in the Council declining to pay Miss X’s organisation to warrant investigation.
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East Suffolk Council (24 020 407)
Statement Closed after initial enquiries Trees 27-Apr-2025
Summary: We will not investigate this complaint about the Council felling trees at a heathland site. This is because there is insufficient evidence of fault by the Council, and insufficient evidence of personal injustice.