Decision search
Your search has 53967 results
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Stoke-on-Trent City Council (25 001 284)
Statement Upheld School transport 29-Sep-2025
Summary: Mr X complained about the Council’s decision to refuse school transport for his three children. He says the Council has failed to consider the health diagnosis of each child. We found the Council at fault, which caused Mr X injustice. The Council has agreed to reconsider the appeal, make payment to recognise the injustice and apologise to Mr X.
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Derbyshire County Council (25 002 309)
Statement Closed after initial enquiries Child protection 29-Sep-2025
Summary: We will not investigate Mr X’s complaint about a child protection assessment. This is because we could not add to the investigation carried out by the Council or achieve a different outcome.
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Cheshire East Council (25 002 391)
Statement Upheld Special educational needs 29-Sep-2025
Summary: Mrs X complained the Council delayed finalising her son’s Education, Health and Care plan. Based on current evidence, we have found the Council was at fault. It caused a delay of seven months. This likely meant her son missed out on some support that he needed. Mrs X herself also likely experienced inconvenience and distress and her right to appeal was frustrated. The Council will now take action to address their injustice.
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South Hams District Council (25 004 176)
Statement Closed after initial enquiries Planning applications 29-Sep-2025
Summary: We will not investigate this complaint about the way the Council considered a planning application. We have not seen sufficient evidence of fault in the Council’s actions. Also, we cannot achieve the outcome the complainant is seeking.
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Cheshire East Council (25 004 185)
Statement Closed after initial enquiries Other 29-Sep-2025
Summary: We will not investigate Mrs X’s complaint that the Council underpaid Mr Y’s education bursary by £222. This is because the claimed injustice is not significant enough to warrant an investigation by the Ombudsman.
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Gedling Borough Council (25 004 195)
Statement Closed after initial enquiries Antisocial behaviour 29-Sep-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s response to her reports of anti-social behaviour by a neighbour. There is not enough evidence of fault to justify investigating.
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Statement Closed after initial enquiries Child protection 29-Sep-2025
Summary: We will not investigate Miss X’s complaint about a social worker as we are unlikely to find Council fault and Social Work England is better placed. We will not investigate a nurse report as the Information Commissioner’s Office is better placed and it is reasonable to expect Miss X to tell a Court of her views.
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Statement Closed after initial enquiries Antisocial behaviour 29-Sep-2025
Summary: We will not investigate Mr X’s complaint about the way the Council has handled his concerns about hearing noise nuisance and anti-social behaviour. There is insufficient evidence of fault to warrant an investigation.
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Leicester City Council (25 006 766)
Statement Closed after initial enquiries Council tax 29-Sep-2025
Summary: We will not investigate this complaint about a business rates liability. This is a matter for the courts. The Information Commissioner can consider Mr X’s data protection complaint and there is not enough evidence of fault by the Council about other matters.
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Manchester City Council (25 007 187)
Statement Closed after initial enquiries Refuse and recycling 29-Sep-2025
Summary: We will not investigate this complaint about the Council’s waste collection. This is because the claimed injustice is not significant enough to warrant investigation.