Decision search
Your search has 51595 results
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Transport for London (24 023 074)
Statement Closed after initial enquiries Parking and other penalties 27-Apr-2025
Summary: We will not investigate Mr X’s complaint about two penalty charge notices issued by Transport for London, which he did not receive. This is because TfL has agreed to cancel the penalty charge notices and it is unlikely we could achieve anything more for Mr X in this case.
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Sheffield City Council (24 020 141)
Statement Closed after initial enquiries Allocations 26-Apr-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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Cambridgeshire County Council (24 018 528)
Statement Closed after initial enquiries Looked after children 25-Apr-2025
Summary: We will not investigate this complaint that the Council completed an assessment which includes false information about the complainant. The complaint is late and there are no grounds for us to consider it now, and our intervention would not achieve the outcome the complainant wants.
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North Yorkshire Council (24 020 098)
Statement Closed after initial enquiries Enforcement 25-Apr-2025
Summary: We will not exercise discretion investigate this complaint about planning enforcement. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner. We will not investigate his complaint about the Council’s failure to handle his Freedom of Information request within the required timescale. The office of the Information Commissioner is best placed to consider these complaints.
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London Borough of Lambeth (24 020 165)
Statement Closed after initial enquiries Council tax 25-Apr-2025
Summary: We will not exercise discretion investigate this complaint about council tax liability. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner.
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Kent County Council (24 020 426)
Statement Closed after initial enquiries Child protection 25-Apr-2025
Summary: We will not investigate this complaint that the Council failed to properly consider the complainant’s concerns about the placement of her children with their father. This is because the complaint concerns matters which have been considered and decided in court, or are closely related to such matters.
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Suffolk County Council (24 020 538)
Statement Closed after initial enquiries Special educational needs 25-Apr-2025
Summary: We will not investigate this complaint that the Council was at fault in declining to include the provision of school transport in the complainant’s daughter’s Education Health and Care plan, and in failing to respond reasonably to her complaint about the matter. She used her right to appeal to the First-tier Tribunal (Special Educational Needs and Disability) and this places the complaint outside the Ombudsman’s jurisdiction.
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Bury Metropolitan Borough Council (24 000 867)
Statement Upheld Special educational needs 24-Apr-2025
Summary: Miss X complained that the Council failed to provide education to her son while he was out of school. We have found that the Council was at fault, because it failed to deliver home tuition to Miss X’s son for at least part of 2023. This meant he lost education, and he and Miss X likely suffered distress. The Council has agreed to make symbolic payments to recognise their injustice, and it will take steps to improve its service.
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Staffordshire County Council (24 002 043)
Statement Upheld Special educational needs 24-Apr-2025
Summary: Mrs X complained the Council failed to ensure her child, Y received therapy provision in line with their Education, Health and Care (EHC) Plan between November 2022 and February 2024. The Council was at fault. It failed to ensure Y received the therapy provision and failed to carry out sufficient oversight or investigation in response to Mrs X’s concerns. The Council agreed to make payments to Mrs X to acknowledge Y’s loss of provision and for the distress caused to her.
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Test Valley Borough Council (24 002 511)
Statement Upheld Enforcement 24-Apr-2025
Summary: Ms X complained on behalf of a residents’ association that the Council failed to take planning enforcement action to stop unauthorised activities and structures at a nearby site. The Council was entitled to wait on the outcome of a planning application before deciding whether to take enforcement action. However, the Council took too long to decide the application, causing residents a period of uncertainty. The Council should apologise to the residents’ association.