Decision search
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Epsom & Ewell Borough Council (24 014 864)
Statement Upheld Enforcement 16-Mar-2026
Summary: Mr X complained the Council had not made reasonable adjustments for him. Mr X said he is unable to report concerns due to the Council’s actions. The Council was at fault for not considering its duties under the Equality Act 2010. This caused Mr X uncertainty. The Council will ask Mr X if he needs any reasonable adjustment and then consider if any request is reasonable. It will also issue guidance to its staff.
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Middlesbrough Borough Council (24 016 434)
Statement Not upheld Enforcement 16-Mar-2026
Summary: Mr and Mrs X complained about the Council’s delay in investigating a planning breach by their neighbour. They also complained of poor communication. Mr and Mrs X said this caused them frustration and distress. We do not find the Council at fault for the way it handled the alleged planning breach, or for the way it communicated with Mr and Mrs X.
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GCH (Hertfordshire) Ltd (24 018 318)
Statement Closed after initial enquiries Other 16-Mar-2026
Summary: We will not investigate Mr X’s complaint about a staff member in a Care Home abusing his wife while they were visiting a relative. This is because the complaint is late and we would not be able to achieve the outcome requested.
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Birmingham City Council (24 021 268)
Statement Closed after initial enquiries Parking and other penalties 16-Mar-2026
Summary: We will not investigate this complaint about the Council’s decision on Mr X’s vehicle crossing application. This is because there is not enough evidence of fault to justify investigation.
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Derbyshire County Council (24 021 963)
Statement Upheld Special educational needs 16-Mar-2026
Summary: The Council was at fault. It did not secure all the tuition set out in Mrs X’s child, Y’s, Education, Health and Care Plan over a nine-month period. The Council will apologise and make a symbolic payment to Mrs X for Y’s lost provision to which they were entitled. The Council will provide evidence it has put a service improvement in place.
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Statement Closed after initial enquiries School transport 16-Mar-2026
Summary: We will not investigate Ms M’s complaint about school transport because there is not enough evidence of fault. There is no worthwhile outcome achievable.
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Swindon Borough Council (25 020 225)
Statement Closed after initial enquiries Special educational needs 16-Mar-2026
Summary: We will not investigate this complaint about how the Council responded to Mrs X’s concerns about her daughter’s Special Educational Needs and Disabilities (SEND) and education case because there is not enough evidence of fault to justify an investigation.
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Dorset & Wiltshire Fire and Rescue Service (25 020 838)
Statement Closed after initial enquiries Other 16-Mar-2026
Summary: We will not investigate this complaint about how the Authority investigated Mr X’s concerns about information it shared with another organisation. There is no worthwhile outcome achievable by us investigating and there is another body better placed to look at his concerns.
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Royal Borough of Windsor and Maidenhead Council (25 020 956)
Statement Closed after initial enquiries Pollution 16-Mar-2026
Summary: We will not investigate Mr X’s complaint about the Council fining him for spitting in public. This is because there is insufficient evidence of fault by the Council.
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St Luke's C of E Halsall Primary School (25 021 958)
Statement Closed after initial enquiries School admissions 16-Mar-2026
Summary: We will not investigate Miss X’s complaint about the School’s admissions appeal panel refusing her appeal. It is unlikely we would find fault which caused Miss X to lose out on a school place.