Decision search
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Statement Closed after initial enquiries Parking and other penalties 24-Nov-2025
Summary: We cannot investigate this complaint about a parking penalty charge notice. This is because Ms X has appealed against it to the Traffic Penalty Tribunal and the matter is therefore no longer within our remit.
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Manchester City Council (25 019 593)
Statement Closed after initial enquiries Council tax 24-Nov-2025
Summary: We will not investigate this complaint about the Council’s pursuit of Mrs X for council tax she disputes liability for. This is because it would be reasonable for Mrs X to refer this matter to the Valuation Tribunal.
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Statement Closed after initial enquiries Charging 24-Nov-2025
Summary: We will not investigate this complaint about the Council treating money given by Mrs X to her daughter Miss X as deprivation of assets intended to avoid care home fees. Investigation would be unlikely to lead to a finding of fault.
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Birmingham City Council (25 009 881)
Statement Closed after initial enquiries Fostering 22-Nov-2025
Summary: We will not investigate this complaint about events which took place in the course of the breakdown of a foster placement in February 2024. The complaint is late and there are no good reasons for us to consider it now.
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Birmingham City Council (25 008 050)
Statement Closed after initial enquiries School transport 22-Nov-2025
Summary: We will not investigate this complaint about the outcome of the complainant’s application and appeals for education transport for her son. There is insufficient evidence of fault on the Council’s part to warrant the Ombudsman’s intervention.
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Wiltshire Council (24 018 163)
Statement Upheld Charging 21-Nov-2025
Summary: Mrs X complained the Council misinformed the family about Mrs Y’s care options and funding, and incorrectly sent a significant invoice for third party top-up fees. We found the Council was not at fault over the information and support it gave about Mrs Y’s care arrangements and responsibility to pay. However, the Council was at fault for failing to maintain proper oversight of the funding arrangements. This caused confusion, worry and distress which the Council agreed to remedy.
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Sheffield City Council (24 019 828)
Statement Upheld Fostering 21-Nov-2025
Summary: Ms X complains about the way the Council dealt with a staying put arrangement. The Council was at fault for failing to explain the financial aspect of the staying put arrangement, poor communication and delaying in making payments. This caused Ms X distress, frustration and uncertainty. The Council has agreed to apologise, make a payment to Ms X and make service improvements.
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Surrey County Council (24 020 381)
Statement Upheld Special educational needs 21-Nov-2025
Summary: Mrs X complained the Council failed to provide the provision set out in her child’s Education Health and Care Plan. We found fault by the Council which caused Mrs X’s child to miss provision set out in their Plan. The Council agreed to apologise to Mrs X and make a payment to remedy the injustice caused.
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South Norfolk District Council (24 021 404)
Statement Closed after initial enquiries Planning applications 21-Nov-2025
Summary: We will not investigate Mrs X and Mrs Y’s complaint about the Council’s decision to grant planning permission for a development near their homes. The complaint is late and there are no good reasons why the complainants could not have brought their concerns to us sooner.
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London Borough of Brent (25 001 408)
Statement Closed after initial enquiries Highway repair and maintenance 21-Nov-2025
Summary: We will not investigate this complaint about highway repair and maintenance because it is reasonable to expect Miss Y to approach the courts who are better placed to consider the complaint.