Decision search
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Oxfordshire County Council (24 018 403)
Statement Upheld Special educational needs 04-May-2026
Summary: The Council delayed in issuing its decision to amend Y’s Education, Health and Care Plan. It also delayed in issuing the final (amended) Plan. These delays caused Mrs X uncertainty, frustration, delayed appeal rights, and financial loss. The Council should make a symbolic payment to Mrs X to remedy the outstanding injustice.
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Devon County Council (25 000 402)
Statement Closed after initial enquiries Safeguarding 04-May-2026
Summary: Mrs A complains about the Council. Her complaints relate to the care of her parents at multiple care homes between 2021 and 2024. We will not investigate this complaint because it is late.
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Suffolk County Council (25 000 534)
Statement Upheld Alternative provision 04-May-2026
Summary: Mrs X complains on behalf of Miss Y that the Council did not deal properly with education causing avoidable distress. The Council failed to communicate properly, did not provide alternative education, did not communicate outcomes about services and did not respond to the complaint fully. Mrs X suffered avoidable distress. The Council should apologise, make a symbolic payment to Miss Y and provide guidance to staff.
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Lancashire County Council (25 005 789)
Statement Upheld Other 04-May-2026
Summary: The Council accepts it delayed completing an assessment of Mrs X’s child, Y, and a carers assessment of Mrs X and her family. It also accepts it delayed implementing direct payments for Y following the assessment. This meant Mrs X had to provide additional care for Y and faced uncertainty, distress and frustration pursuing the Council for the outcomes of the assessments and the payments. The Council has already apologised to Mrs X and agreed to make a payment to recognise the impact on her and her family.
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London Borough of Lambeth (25 006 812)
Statement Closed after initial enquiries Special educational needs 04-May-2026
Summary: We will not investigate this complaint about the Council’s handling of the complainant’s child’s Education Health and Care Needs Assessment and its failure to ensure her child received his entitlement to funded hours at nursery. The complaint is late and there are no good reasons for us to investigate it now.
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London Borough of Sutton (25 008 729)
Statement Upheld Residential care 04-May-2026
Summary: There was fault by the Care Home in its care of Mr X, a failure in complaint handling and a delay in completing safeguarding processes. This caused avoidable distress. The Council will apologise and make a symbolic payment. The Council will also complete the systematic review of the Care Home agreed as an outcome to the safeguarding enquiry.
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Bath and North East Somerset Council (25 008 965)
Statement Not upheld Safeguarding 04-May-2026
Summary: Mr X complained the Council started a safeguarding enquiry without completing a formal mental capacity assessment for his mother, Mrs Y. He also says the Council failed to consult with him and his brother during the process. We do not find the Council was at fault.
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Westminster City Council (25 009 335)
Statement Upheld Allocations 04-May-2026
Summary: The Council failed to properly consider Mr X’s evidence and Government guidance before refusing his application for a two-bedroom property and delayed considering his review request. That caused Mr X frustration and uncertainty. An apology, payment to Mr X and agreement to reconsider his circumstances, alongside a review of the Council’s allocation scheme and guidance for officers is satisfactory remedy.
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Staffordshire County Council (25 009 979)
Statement Upheld Special educational needs 04-May-2026
Summary: The Council was at fault for failing to issue Y’s final amended Education, Health and Care (EHC) Plan within statutory timescales following the annual review and it missed the phase transfer deadline. The Council was also at fault for failing to ensure Y received the therapy provision in their EHC Plan for over two terms. The Council has agreed to make a payment to remedy the injustice caused.
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Nottinghamshire County Council (25 010 713)
Statement Upheld Special educational needs 04-May-2026
Summary: The Council was at fault. It failed to meet its Section 19 duty to provide suitable alternative provision to Y between September 2024 and March 2025 which caused Ms X uncertainty and Y to miss education. The Council accepted fault and offered a suitable payment to remedy the injustice caused which is open for Ms X to accept.