Decision search
Your search has 53967 results
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Care Worldwide (Bradford) Limited (24 023 091)
Statement Not upheld Residential care 29-Sep-2025
Summary: Miss Y complained the Care Provider wrongly charged her for unnecessary care for Mr X. She says this caused unnecessary distress and financial strain. We find no fault with the Care Provider’s decision making.
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South Gloucestershire Council (24 023 112)
Statement Upheld Assessment and care plan 29-Sep-2025
Summary: Mrs E complained on behalf of her son Mr E that the Council’s social care assessments were delayed. And the Council did not agree to their request for a reasonable adjustment. We uphold the complaint because of the delay in the assessment and in checking Mr E’s communication needs. This will have caused Mr E some distress. The Council has agreed to our recommendations to remedy this fault and to review its procedures.
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Bristol City Council (24 023 264)
Statement Upheld Homelessness 29-Sep-2025
Summary: The Council offered Miss B unsuitable accommodation and did not fully take into account her disability, nor act quickly enough when she did not feel safe at her interim accommodation. This meant that Miss B spent time in inaccessible accommodation, and was left distressed, uncertain, and frustrated. The Council will apologise to Miss B, make a payment to her, and review how it records information about accessible interim accommodation.
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London Borough of Southwark (24 023 460)
Statement Upheld Allocations 29-Sep-2025
Summary: Miss X complained the Council failed to properly consider her housing application and the evidence she provided. We do not find fault with how the Council considered Miss X’s application. We find the Council at fault for delays in considering Miss X’s review request, causing uncertainty, but the Council has already acted to address this.
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London Borough of Hackney (25 000 214)
Statement Closed after initial enquiries Noise 29-Sep-2025
Summary: We will not investigate this complaint how the Council dealt with a noise complaint because there is not enough evidence of fault to justify investigation.
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London Borough of Croydon (25 001 014)
Statement Closed after initial enquiries Private housing 29-Sep-2025
Summary: We will not investigate this complaint about a dispute over a payment agreement between the Council and a private landlord. It is reasonable for Ms X to seek a remedy in the courts over a private agreement.
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High Peak Borough Council (25 001 108)
Statement Closed after initial enquiries Refuse and recycling 29-Sep-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s decision she needs to pay for a replacement bin after hers was damaged. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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Leicestershire County Council (25 001 144)
Statement Closed after initial enquiries Other 29-Sep-2025
Summary: We will not investigate this complaint about a decision to detain Miss X under the Mental health Act. There was a tribunal available and this would have been the appropriate way to challenge this decision. We will not investigate the Council’s role in how it arranged the Mental Health Assessment or with how it looked after Miss X’s dog because there is insufficient evidence of fault.
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Leicestershire Partnership NHS Trust (25 001 144a)
Statement Closed after initial enquiries Mental health services 29-Sep-2025
Summary: We will not investigate this complaint about a decision to detain Miss X under the Mental health Act. There was a tribunal available and this would have been the appropriate way to challenge this decision. We will not investigate the Council’s role in how it arranged the Mental Health Assessment or with how it looked after Miss X’s dog because there is insufficient evidence of fault.
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Bury Metropolitan Borough Council (25 001 199)
Statement Closed after initial enquiries Private housing 29-Sep-2025
Summary: We will not investigate Mr X’s complaint about how the Council dealt with his reports of property disrepair. That is because the early part of his complaint is late and there is not enough evidence of fault to justify our involvement in more recent matters.