Decision search
Your search has 51595 results
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Transport for London (24 013 133)
Statement Closed after initial enquiries Traffic management 27-Apr-2025
Summary: We will not investigate this complaint about an unsuccessful application for a grant under the car and motorcycle scrappage scheme. This is because there is insufficient evidence of fault by the Authority.
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London Borough of Southwark (24 013 302)
Statement Upheld Homelessness 27-Apr-2025
Summary: Mr X complained that the Council delayed moving him to suitable alternative temporary accommodation after he reported his temporary accommodation was unsuitable in July 2023. The Council was at fault as it failed to find him suitable alternative temporary accommodation for nine months after concluding in July 2023 his current accommodation was unsuitable. The Council was also at fault for taking six months to issue a stage two response to Mr X’s complaint. This caused Mr X distress, uncertainty and meant he stayed in unsuitable accommodation for longer than necessary. The Council agreed to apologise and make a payment to recognise this.
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Royal Borough of Kensington & Chelsea (24 014 291)
Statement Closed after initial enquiries Parking and other penalties 27-Apr-2025
Summary: We will not investigate this complaint that the Council does not take enforcement action against pavement parking. This is because there is insufficient evidence of fault by the Council.
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North East Lincolnshire Council (24 015 590)
Statement Upheld Domiciliary care 27-Apr-2025
Summary: We will not investigate this complaint about the quality of domiciliary care. The Council has refunded the cost of Mrs Y’s care and apologised to her daughter, Mrs X. Further investigation by us is unlikely to achieve anything more meaningful.
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London Borough of Waltham Forest (24 016 154)
Statement Closed after initial enquiries Allocations 27-Apr-2025
Summary: We will not investigate this complaint about disrepair and the housing register. This is because part of the complaint is late and because we cannot investigate complaints about a council when it is acting as a landlord.
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Sefton Metropolitan Borough Council (24 017 140)
Statement Closed after initial enquiries School transport 27-Apr-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s decision to refuse her application for free home to school transport for her child. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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Westminster City Council (24 018 132)
Statement Closed after initial enquiries Other 27-Apr-2025
Summary: We will not investigate Mr X’s complaint about how the Council conducted its statutory children’s complaints investigation. This is because there is insufficient evidence of fault. We will not investigate some of Mr X’s complaint because the injustice is not significant enough to warrant our involvement. We will not investigate the rest of Mr X’s complaint because another body is better placed.
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Nottinghamshire County Council (24 018 884)
Statement Closed after initial enquiries Alternative provision 27-Apr-2025
Summary: We will not investigate this complaint about the Council’s handling of Mr Y’s transfer to a post-16 educational placement. This is because there is either not enough evidence of fault by the Council or of any fault causing significant injustice, and Mr X, the complainant, has also used his appeal rights to the Tribunal.
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Nottingham City Council (24 018 998)
Statement Closed after initial enquiries Child protection 27-Apr-2025
Summary: We will not investigate Mr X’s complaint about the Council’s child protection investigation and outcome. The complaint is late and there is no good reason to exercise discretion to consider it now.
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The Fremantle Trust (24 019 026)
Statement Closed after initial enquiries Residential care 27-Apr-2025
Summary: We will not investigate this complaint about the quality of care provided in a care home. This is because any injustice is insufficient to justify our involvement.