Decision search
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Bristol City Council (24 014 540)
Statement Upheld Noise 29-Sep-2025
Summary: Mr X complained the Council failed to act properly when it assessed noise coming from a sports club close to his home. We find the Council to be at fault. The Council did not properly consider Mr X’s complaint. It failed to make a proper assessment of the noise. It should re-assess the noise and take the appropriate action, should a statutory nuisance be found.
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Bassetlaw District Council (24 015 237)
Statement Upheld Noise 29-Sep-2025
Summary: Mr X complained the Council did not take effective action with complaints he made about excessive noise from a nearby business. We found the Council at fault for not acting on Mr X’s noise reports over the period considered which caused him significant frustration. We do not find fault with the Council’s later investigation into the noise concerns and the decision it made. The Council has agreed to apologise for the injustice caused.
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London Borough of Harrow (24 017 063)
Statement Upheld Other 29-Sep-2025
Summary: Miss X complained the Council failed to act on her reports about damp, mould, electrical issues and a rat infestation at the home she rented. Miss X said the matter was outstanding since January 2024, caused distress, and affected her son’s health. We found the Council was at fault for significant delay investigating Miss X’s concerns. This caused distress and uncertainty which the Council agreed to provide a symbolic financial payment for.
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Bournemouth, Christchurch and Poole Council (24 017 185)
Statement Upheld Special educational needs 29-Sep-2025
Summary: The Council first failed to establish that a school was not providing Mrs X’s daughter with the physiotherapy set out in her Education Health and Care (EHC) Plan, and then took too long to resolve this. This caused the child to miss essential physiotherapy. The Council also took too long to issue a final EHC Plan, and this caused Mrs X frustration and distress. The Council should apologise to Mrs X and her daughter, and make symbolic payments to Mrs X.
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Herefordshire Council (24 017 388)
Statement Upheld Homelessness 29-Sep-2025
Summary: Miss B says the Council left her family in B&B accommodation and delayed issuing a decision on her homelessness application. I have found the Council at fault. Miss B was in B&B accommodation for 24 weeks and there was around 10 weeks delay issuing her main housing duty decision. The Council has agreed to pay redress for the delays and expenses incurred by Miss B.
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East Riding of Yorkshire Council (24 017 988)
Statement Upheld Alternative provision 29-Sep-2025
Summary: Ms X complained the Council did not complete an Education, Health and Care needs assessment for her daughter within statutory timeframes. She also said it did not provide alternative provision to her daughter when she stopped attending school. We did not find the Council at fault for the time taken with the assessment. We found fault for some of its actions and not properly evidencing decisions made on its alternative provision duty, causing some uncertainty. The Council has agreed to apologise and make a symbolic payment to remedy the injustice caused.
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Southampton City Council (24 018 635)
Statement Closed after initial enquiries Antisocial behaviour 29-Sep-2025
Summary: We will not investigate Mr X’s complaint about how the Council handled his complaints of noise from a neighbouring flat. This is because there is not sufficient evidence of fault by the Council to justify investigation.
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Hertfordshire County Council (24 018 843)
Statement Upheld Special educational needs 29-Sep-2025
Summary: The Council has acknowledged that it took too long to complete a review of an Education Health and Care Plan for Miss X’s daughter. This caused distress and frustration and meant that the child missed education for four terms. In response to our investigation, the Council has offered Miss X a remedy, and this is appropriate to address the impact on her and her daughter.
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Wakefield City Council (24 018 872)
Statement Upheld Special educational needs 29-Sep-2025
Summary: Ms X complained the Council failed to provide her child with alternative education when they did not attend school and did not follow statutory timescales following a phase transfer review of her child’s Education, Health and Care (EHC) Plan. I have found no fault in the way the Council decided Ms X’s child was fit to attend school and that alternative education was not required. There was a two-week delay in amending the Plan and incorrect advice about timescales was given. The Council will apologise and make service improvements to prevent a recurrence of this fault.
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Gloucestershire County Council (24 019 097)
Statement Upheld Charging 29-Sep-2025
Summary: Mrs B complained that the Council failed to properly communicate with her about her mother’s care home fees, delayed issuing an invoice and unreasonably reported her to the Office of the Public Guardian. We find no fault in the way the Council told Mrs B about the amount she would need to pay, or its decision to report its concerns to the Office of the Public Guardian. But it delayed issuing an invoice, which caused Mrs B unnecessary distress. The Council has agreed to apologise to Mrs B and make service improvements.