Decision search
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Statement Closed after initial enquiries School admissions 25-Nov-2025
Summary: We will not investigate Mr X’s complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault by the panel for us to be able to question its decision.
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Tameside Metropolitan Borough Council (25 019 987)
Statement Closed after initial enquiries Parking and other penalties 25-Nov-2025
Summary: We will not investigate Mr B’s complaint about a Penalty Charge Notice he received for an alleged parking contravention. This is because it was reasonable for Mr B to put in an appeal to the Traffic Penalty Tribunal.
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Derbyshire County Council (24 017 128)
Statement Upheld Special educational needs 24-Nov-2025
Summary: The Council failed to issue a decision following an annual review meeting and delayed issuing a decision following a later annual review meeting. This delayed Ms X’s appeal right to the Special Educational Needs and Disability (SEND) Tribunal and caused her distress. The Council also delayed providing increased funding to the School and delayed responding to Ms X’s complaint. I have recommended a remedy.
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Lancashire County Council (24 018 042)
Statement Not upheld Residential care 24-Nov-2025
Summary: The Council commissioned care provider was not at fault for the way it served Mr X notice on his residential care placement and was not at fault for the way it considered his reasonable adjustments.
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Kent County Council (24 019 682)
Statement Upheld Special educational needs 24-Nov-2025
Summary: Ms X complained the Council failed to ensure her child, Y had funding in place for social care provision outlined in their Education, Health and Care (EHC) Plan. The Council was at fault. It failed to provide a personal budget for part of Y’s social care provision and failed to provide any help for Ms X in sourcing a support worker for Y when she struggled to find one herself. It leaves uncertainty around whether more could have been done to ensure the support was in place. The Council agreed to apologise to Ms X and make a payment to acknowledge the injustice caused. It also agreed to review the social care provision to ensure a support worker is in place without further delay.
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Hertfordshire County Council (24 020 234)
Statement Upheld Special educational needs 24-Nov-2025
Summary: The Council was at fault for not updating Y’s Education, Health and Care (EHC) Plan within the statutory timescales following a Tribunal order but this did not cause Y an injustice because they were already on roll at the educational placement. The Council was not at fault for failing to secure Y’s section F provision and not at fault for failing to provide suitable alternative provision when Y could not attend school, in the investigation period.
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London Borough of Camden (24 021 011)
Statement Upheld Homelessness 24-Nov-2025
Summary: Ms X complained about the way the Council handled her homelessness application. She said the Council placed her in unsuitable accommodation, delayed moving her, wrongly ended its housing duty, and failed to award her the medical housing points she was entitled to. We do not find fault in the Council’s decision not to award additional housing priority points. We do find fault in the Council’s handling of Ms X’s case, including significant delay in completing the suitability review, failing to move her promptly once accommodation was found unsuitable, poor complaint handling, and inadequate record-keeping. As a result, Ms X remained in unsuitable accommodation for several months longer than necessary and experienced avoidable distress, uncertainty, and frustration due to the Council’s poor communication and complaint handling. The Council has agreed to apologise and make a payment to Ms X.
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Sandwell Metropolitan Borough Council (24 021 237)
Statement Upheld Allocations 24-Nov-2025
Summary: Mr X complained the Council did not properly consider supporting evidence for his rehousing application and delayed reviewing his medical priority decision. The Council’s delayed medical priority review decision is fault. It caused Mr X distress and uncertainty. On the balance of probabilities, there is no fault in how the Council or medical review panel made its decision on Mr X’s medical priority, so we cannot question the outcome. The Council agreed to apologise to Mr X for the delay, make a payment to recognise the distress caused and carry out the service recommendations.
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Statement Upheld Residential care 24-Nov-2025
Summary: The Council was at fault for the poor standard of care Mrs X received in Frindsbury Hall, a Council commissioned Care Home. The Care Home failed to carry out some of Mrs X’s care in line with her care plan. This has caused distress, frustration and uncertainty about the care Mrs X was receiving and impacted Mrs X’s dignity. The Council has agreed to apologise and make a symbolic payment to remedy the injustice caused. It has also agreed to provide us with a copy of its follow up visit to the Care Home from November 2025.
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London Borough of Lambeth (25 000 397)
Statement Upheld Special educational needs 24-Nov-2025
Summary: Ms X complains on behalf of Miss V and Mr Z that the Council delayed providing support to them and their son, Y, while section 19 alternative provision has been in place. Ms X also says the Council has delayed making appropriate school-based provision and has delayed the annual review of Y’s Education, Health and Care Plan. We have found fault in the Councils actions for delaying in completing Y’s annual review and in putting in place tutoring for Y and for failing to provide the provision set out in section F. The Council has agreed to write to Miss V and Mr Z to apologise and pay them a symbolic payment.