Decision search
Your search has 51595 results
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London Borough of Barnet (24 021 878)
Statement Closed after initial enquiries Parking and other penalties 28-Apr-2025
Summary: We will not investigate Mr X’s complaint about procedural errors in the Council’s handling of a Penalty Charge Notice. This is because the Council accepted a procedural error had occurred, apologised, and refunded Mr X. An investigation by the Ombudsman is unlikely to achieve any additional outcome.
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Essex County Council (24 022 307)
Statement Upheld Special educational needs 28-Apr-2025
Summary: We will not investigate Mrs X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Mrs X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.
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East Sussex County Council (24 022 397)
Statement Closed after initial enquiries Highway repair and maintenance 28-Apr-2025
Summary: We will not investigate this complaint about highway maintenance because it is reasonable to expect Ms Y to approach the court about the matter and the court are better placed to consider the complaint.
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London Borough of Lambeth (24 022 481)
Statement Closed after initial enquiries Parking and other penalties 28-Apr-2025
Summary: We will use our discretion not to investigate this complaint about a Penalty Charge Notice because the complainant is not responsible for the fine.
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Lancashire County Council (24 022 496)
Statement Upheld Special educational needs 28-Apr-2025
Summary: We will not investigate Mrs X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Mrs X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.
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Solihull Metropolitan Borough Council (24 022 576)
Statement Closed after initial enquiries Highway repair and maintenance 28-Apr-2025
Summary: We will not investigate this complaint about an insurance claim after Miss Y’s vehicle was damaged because the courts are better placed to consider the complaint.
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Birmingham City Council (24 023 219)
Statement Closed after initial enquiries Refuse and recycling 28-Apr-2025
Summary: We cannot investigate Mr X’s complaint about his missed bin collections. This is because the missed collections result from industrial strike action by the Council’s refuse collection crews and the issue affects all or most of the people in the Council’s area.
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Birmingham City Council (24 023 233)
Statement Closed after initial enquiries Refuse and recycling 28-Apr-2025
Summary: We cannot investigate Mr X’s complaint about the Council’s failure to empty his bins. This is because the issue stems from industrial strike action by the Council’s refuse collection crews and the strikes affect all or most of the people in the Council’s area.
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London Borough of Tower Hamlets (24 023 297)
Statement Closed after initial enquiries Housing benefit and council tax benefit 28-Apr-2025
Summary: We will not investigate this housing benefit complaint because Ms X could have used her review and appeal rights.
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London Borough of Havering (25 000 349)
Statement Closed after initial enquiries Enforcement 28-Apr-2025
Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control. This is because the complainant has appealed to the Planning Inspector.