Decision search
Your search has 54734 results
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Solihull Metropolitan Borough Council (24 023 463)
Statement Upheld Assessment and care plan 24-Nov-2025
Summary: We found there was delay in arranging an Occupational Therapy assessment for Miss X. We found no evidence of prejudice or discrimination in the way the assessment was carried out. We recommended the Council apologised for the delay and made a modest payment to recognise the injustice caused.
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London Borough of Lambeth (25 004 089)
Statement Upheld Homelessness 24-Nov-2025
Summary: Mrs B complained that the Council had failed to properly assess her homeless application for over a year. We found fault in the Council’s actions which caused prolonged uncertainty to Mrs B. The Council has agreed to apologise to Mrs B and make a symbolic payment of £200.
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London Borough of Camden (25 005 458)
Statement Upheld Homelessness 24-Nov-2025
Summary: The Council was at fault for delay in reviewing its decision on whether homelessness accommodation it offered to Mr X was suitable. It also failed to keep appropriate records of how it decided other accommodation was suitable for him. This caused Mr X avoidable frustration and uncertainty but we cannot say, even on balance, that it meant he missed out on housing he should have had. To remedy Mr X’s injustice, the Council will apologise and pay him £250. The Council will also identify what it needs to do to ensure it keeps proper records in future.
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Cheshire West & Chester Council (25 006 499)
Statement Closed after initial enquiries Enforcement 24-Nov-2025
Summary: We will not investigate this complaint the Council has not taken action to make safe a dangerous building. That is because any injustice is not significant enough to justify our involvement.
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London Borough of Bromley (25 007 084)
Statement Closed after initial enquiries Alternative provision 24-Nov-2025
Summary: We cannot investigate part of this complaint about the Council’s failure to organise full-time education for Q because the complainants appealed to a tribunal and the law says we cannot investigate. We will not investigate the remainder because the claimed injustice is not significant enough to warrant our involvement.
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Ribble Valley Borough Council (25 007 640)
Statement Closed after initial enquiries Council tax 24-Nov-2025
Summary: We will not investigate Mr X’s complaint about council tax support. The complaint is late and there is insufficient evidence of fault.
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Guyatt House Care Ltd (25 008 748)
Statement Closed after initial enquiries Other 24-Nov-2025
Summary: We will not investigate this complaint about the actions of the Care Provider. The complainant’s son care and support was fully funded by a health authority so we cannot investigate the actions of the Care Provider.
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Rochdale Metropolitan Borough Council (25 008 829)
Statement Closed after initial enquiries Special educational needs 24-Nov-2025
Summary: We will not investigate Ms X complaint about whether the Council provided her child with a suitable education. It is reasonable for her to have appealed to the Tribunal.
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Sheffield City Council (25 008 909)
Statement Closed after initial enquiries Child protection 24-Nov-2025
Summary: We cannot investigate Mr X’s complaint about children services’ actions as there are ongoing Court proceedings.
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Statement Closed after initial enquiries Refuse and recycling 24-Nov-2025
Summary: We will not investigate Mr X’s complaint the Council failed to take enforcement action against a neighbour’s waste nuisance. There is not enough evidence of fault to justify our involvement.