Decision search
Your search has 53967 results
-
North Devon District Council (24 020 628)
Statement Upheld Antisocial behaviour 29-Sep-2025
Summary: Mr X complained about how the Council handled his reports of noise and anti-social behaviour. We found the Council at fault for how it dealt with Mr X’s case, its complaints handling, and flaws in its anti-social behaviour case review policy. The Council’s actions caused Mr X avoidable distress. The Council has agreed to apologise, carry out a review of Mr X’s case and make a payment to recognise his distress. The Council will also make changes to improve its service.
-
Bracknell Forest Council (24 020 694)
Statement Not upheld Special educational needs 29-Sep-2025
Summary: Ms X complained the Council failed to secure her child’s Section F Education, Health and Care Plan provision since issuing the plan in September 2024. We did not find fault with the Council and found no significant personal injustice to Ms X or her child.
-
City of York Council (24 020 874)
Statement Upheld Assessment and care plan 29-Sep-2025
Summary: The Council was not at fault for failing to tell Ms X about its decision to extend her mother’s stay at a care home. The Council was at fault for not properly explaining the cost of a temporary stay in a care home. It has taken steps to rectify the costs so no remedy is recommended.
-
Isle of Wight Council (24 021 167)
Statement Upheld Other 29-Sep-2025
Summary: We will not investigate this complaint about the Council incorrectly identifying the nearest relative when Mr Y was sectioned under the Mental Health Act. The Council has already apologised to Mr X which is sufficient to remedy the injustice caused by fault.
-
Jewish Community Secondary School (24 021 470)
Statement Not upheld School admissions 29-Sep-2025
Summary: Mr X complained about the way the Independent Admissions Appeals Panel conducted the appeal for a school place for his child. We ended our investigation as Mr X’s child was offered a place at the school therefore there was no worthwhile outcome achievable by our investigation.
-
London Borough of Southwark (24 021 848)
Statement Upheld Homelessness 29-Sep-2025
Summary: Miss Y complained about the response to her reports of issues at the temporary accommodation the Council provided for her. We have found fault, causing injustice, because of delays by the Council’s agents, for which the Council is responsible, in responding to Miss Y’s reports of issues with the cooker at the accommodation. The Council has agreed to remedy this by apologising to Miss Y and making a payment to reflect the upset caused.
-
London Borough of Southwark (24 022 159)
Statement Upheld Assessment and care plan 29-Sep-2025
Summary: Miss X complained the Council did not complete a carer’s assessment for her and about how it has handled Miss Y’s care needs. We find the Council at fault for not completing a carer’s assessment for Miss X and for delays in arranging Miss Y’s care, causing uncertainty and frustration. The Council has agreed to apologise, offer Miss X a carer’s assessment and make a payment to recognise the injustice.
-
Peterborough City Council (24 022 221)
Statement Closed after initial enquiries Antisocial behaviour 29-Sep-2025
Summary: We will not investigate this complaint about how the Council dealt with a report of anti-social behaviour. There is not enough evidence of fault to justify our involvement.
-
Lancashire County Council (24 022 296)
Statement Closed after initial enquiries Other 29-Sep-2025
Summary: Mr X complains about how Lancashire County Council are supporting the care for his grandmother, Mrs Y, specifically they are failing to safeguard her and are biased towards other members of her family. We do not consider Mr X is suitable to represent Mrs Y and therefore we will not investigate this complaint further.
-
Birmingham City Council (24 022 363)
Statement Closed after initial enquiries Other 29-Sep-2025
Summary: We will not investigate this complaint about the Council’s failure to address a barking dog Ms X has complained about. This is because the complaint is about events that took place more than 12 months ago; it would have been reasonable for Ms X to bring this complaint to us sooner.