Decision search
Your search has 51595 results
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London Borough of Waltham Forest (24 007 427)
Statement Not upheld Enforcement 27-Apr-2025
Summary: Mr X complained about the Council’s failure to investigate his report of unauthorised development that overlooked and reduced privacy to his home. We found no evidence of fault in how the Council handled Mr X’s report of a breach of planning control.
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Spelthorne Borough Council (24 008 008)
Statement Upheld Homelessness 27-Apr-2025
Summary: Ms X complained the Council did not deal with her reports of repairs, did not properly assess her housing register application and made a false allegation to social services. Ms X said she had to live in properties in a poor state of repair. We found the Council was at fault for delays completing repairs. The Council agreed to apologise to Ms X and make a payment to her for the distress caused.
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London Borough of Haringey (24 008 953)
Statement Upheld Assessment and care plan 27-Apr-2025
Summary: A care home complained the Council was not paying care fees as it should. It said it had continued to provide care to its resident but had not been paid for this over a significant time. Based on evidence we find the Council is at fault and has caused an injustice. We have recommended the Council pay all outstanding fees and apologise.
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Birmingham City Council (24 009 205)
Statement Upheld Other 27-Apr-2025
Summary: Mr F complained the Council had not taken action about a vehicle that was abandoned near to his house over two years ago. It referred him to the police and Driver and Vehicle Licensing Agency. But when he contacted those organisations, they referred him back to the Council. We uphold the complaint as the Council has duties around abandoned vehicles and it has delayed taking action. This delay has led to avoidable frustration for Mr F. The Council has agreed to our recommendations for it to take action to remove the vehicle, apologise to Mr F and introduce a written policy as a service improvement.
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Birmingham City Council (24 009 988)
Statement Not upheld Special educational needs 27-Apr-2025
Summary: We have discontinued our investigation into Miss X’s complaint about the Council’s failure to secure alternative provision for her son when he was excluded from school. The Council acknowledged its failure and offered Miss X a remedy in line with our guidance on remedies which Miss X accepted. Further investigation would not lead to a different outcome.
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Wirral Metropolitan Borough Council (24 010 023)
Statement Upheld Special educational needs 27-Apr-2025
Summary: Mrs F complained about the Council’s handling of her son’s education, health and care plan. There was fault which caused Mrs F to lose her appeal rights and uncertainty and distress in relation to her son’s SEN provision. The Council has agreed to issues the final plan and make a payment to Mrs F to remedy this injustice.
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Statement Upheld Special educational needs 27-Apr-2025
Summary: Mrs D complained the Council failed to provide alternative and special educational needs provision for her son, J, when he stopped attending school. We found fault which caused uncertainty to Mrs D and J. The Council has agreed to apologise and make a payment to remedy this.
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Calderdale Metropolitan Borough Council (24 011 315)
Statement Upheld Alternative provision 27-Apr-2025
Summary: Mr and Mrs X complained the Council took too long to act when they advised it they could no longer home educate their child, Y. The Council is at fault for delays in consulting with schools, delay in issuing Y’s final Education, Health and Care (EHC) Plan, failing to provide Y with the provision in his EHC Plan when Mrs X had advised it she could no longer home educate him and failing to provide a timely response to Mrs X’s complaint and her concerns. This has resulted in Y missing out on a school place in September 2024, he is still at home and the Council expect him to continue to be home educated when Mrs X told the Council in November 2023 she could no longer home educate him, the Council’s actions have impacted upon Y’s education and development and they have caused avoidable distress to Mr and Mrs X. The Council has agreed to provide a remedy payment to acknowledge the injustice caused and to review Y’s education without delay.
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London Borough of Haringey (24 011 580)
Statement Upheld Child protection 27-Apr-2025
Summary: Miss X complained the Council has failed to properly investigate her complaints about the Council’s actions following the decision to place her grandson in her care. She also complained the Council has failed to address her concerns or provide an appropriate remedy. We found the Council’s failure to provide support and the use of an inappropriate contact centre are fault. This fault caused Miss X unnecessary distress. To remedy this, the Council will apologise and make a payment to Miss X.
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London Borough of Barking & Dagenham (24 012 575)
Statement Closed after initial enquiries Homelessness 27-Apr-2025
Summary: We will not investigate this complaint about the Council’s decision that Ms X was intentionally homeless in 2024. It was reasonable for her to ask for a review of the decision if she wished to challenge it. We will not investigate her complaint that the Council has delayed processing her housing application. There is insufficient evidence of any fault which would warrant an investigation.