Decision search
Your search has 51595 results
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Durham County Council (25 000 373)
Statement Closed after initial enquiries Council tax 28-Apr-2025
Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a Valuation Tribunal.
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Plymouth City Council (25 000 559)
Statement Closed after initial enquiries Council tax 28-Apr-2025
Summary: We will not investigate this complaint about a Council tax premium because there is a right of appeal to a Valuation Tribunal.
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Bury Metropolitan Borough Council (25 000 687)
Statement Closed after initial enquiries Leisure and culture 28-Apr-2025
Summary: We will not investigate this complaint about the ventilation at a leisure facility. The Council has carried out an inspection and maintenance work in response to the complaint. Therefore, further investigation by us would not lead to a different outcome. In any case, we cannot achieve the outcome Ms X wants.
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Birmingham City Council (25 000 757)
Statement Closed after initial enquiries Allocations 28-Apr-2025
Summary: We will not investigate this complaint about an unsuccessful application to join the housing register because there is insufficient evidence of fault by the Council.
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Erewash Borough Council (25 001 039)
Statement Closed after initial enquiries Building control 28-Apr-2025
Summary: We will not investigate Mr B’s complaint that the Council wrongly approved defective building work under the building regulations. This is because an investigation would not achieve a meaningful outcome for Mr B.
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Warwickshire County Council (25 001 377)
Statement Closed after initial enquiries Highway repair and maintenance 28-Apr-2025
Summary: We will not investigate Mr B’s complaint that his car was damaged by a road defect which the Council had failed to repair. This is because it is reasonable for Mr B to take the Council to court.
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London Borough of Barnet (24 001 743)
Statement Upheld Special educational needs 27-Apr-2025
Summary: Ms X complained the Council did not fully deliver provision set out in her son’s Education, Health and Care Plan. We found fault because her son did not receive all of the provision linked to his plan in the 12 months after it was first issued. This caused Ms X avoidable distress and frustration. It also meant her son did not access the services he should have done. To remedy the injustice caused, the Council has agreed to apologise to Ms X, make a payment to her, organise sessions to catch up on what her son missed and issue reminders to relevant staff.
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Statement Upheld Charging 27-Apr-2025
Summary: A care provider complained that the Council had failed to make payments due in respect of care and support it had delivered. There was fault by the Council. It failed to make payments on time and failed to resolve matters when the care provider complained to it. The Council has made improvements to its processes to stop this from recurring. The Council should resolve the outstanding invoices and make an interest payment to the care provider.
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Worthing Borough Council (24 004 444)
Statement Upheld Allocations 27-Apr-2025
Summary: Mrs X complained about the Council's handling of her housing application, which she said prevented her moving from unsuitable accommodation that adversely affected her health and prevented her family from living together. We found fault in the Council’s handling of the application which caused Mrs X uncertainty. To put matters right, the Council agreed to apologise to Mrs X and undertake a further review of her application.
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Lancashire County Council (24 006 809)
Statement Upheld Looked after children 27-Apr-2025
Summary: Mrs B complained about how the Council handled care and contact arrangements for her grandchildren. We have not investigated all aspects of the complaint because some matters have been considered by the court. The Council took longer than expected to arrange therapy for Mrs B as recommended by the court. It cannot show that it considered the timing of the therapy during this delay, nor that it explained to Mrs B why it was taking so long. This caused Mrs B significant distress. The Council has agreed to apologise to Mrs B and make a symbolic payment to recognise the impact of the delay.