Decision search
Your search has 56371 results
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Lancashire County Council (25 015 164)
Statement Closed after initial enquiries Child protection 17-Mar-2026
Summary: We will not investigate this complaint about the Council’s handling of reports of incidents that occurred in the school the complainant’s child attends. This is because there is not enough evidence the Council was at fault.
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Manchester City Council (25 015 241)
Statement Closed after initial enquiries Alternative provision 17-Mar-2026
Summary: We will not investigate this complaint about the Council failing to arrange alternative provison for Y because there is insufficient evidence of fault and the injustice is not significant enough to warrant an investigation.
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West Northamptonshire Council (25 015 273)
Statement Closed after initial enquiries Special educational needs 17-Mar-2026
Summary: We will not investigate this complaint about the content of an Education, Health and Care Plan and the information the Council relied on when making the decision. This is a matter where the complainant had a right of appeal to a tribunal and it would be reasonable to use this right if they disagree with the content of the plan.
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Norfolk County Council (25 015 382)
Statement Closed after initial enquiries Other 17-Mar-2026
Summary: We will not investigate this complaint about the support the Council is providing to Ms X with her finances. It is not likely we would find any fault with how the Council’s was supporting her.
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Wirral Metropolitan Borough Council (25 015 544)
Statement Closed after initial enquiries Antisocial behaviour 17-Mar-2026
Summary: We will not investigate this complaint about the Council’s failure to take sufficient action over complaints about anti-social behaviour. There is insufficient evidence of fault which would warrant an investigation.
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Kent County Council (25 015 596)
Statement Closed after initial enquiries Child protection 17-Mar-2026
Summary: We will not investigate this complaint about how the Council has dealt with a child protection matter because there is not enough evidence of fault.
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East Sussex County Council (25 015 604)
Statement Upheld School transport 17-Mar-2026
Summary: We will not investigate Mrs X’s complaint about home to school transport issues. We have upheld Ms X’s complaint as the Council has now agreed to reply to her complaint which is a proportionate way to resolve the complaint.
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City of Bradford Metropolitan District Council (25 015 734)
Statement Closed after initial enquiries Residential care 17-Mar-2026
Summary: We will not investigate Mrs X’s complaint about the care commissioned by the Council and provided by a care home to her late mother Mrs Y, the home’s communication with family and how it dealt with her complaint. An investigation could not achieve a worthwhile outcome, nor make findings regarding Mrs Y’s cause of death. We do not investigate internal complaint-handling where we are not investigating the core issues giving rise to the complaint.
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Birmingham City Council (25 016 221)
Statement Closed after initial enquiries Council tax 17-Mar-2026
Summary: We will not investigate Mr X’s complaint about liability for Council Tax because it is reasonable to expect him to appeal to the Valuation Tribunal.
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Birmingham City Council (25 016 377)
Statement Closed after initial enquiries Other 17-Mar-2026
Summary: We cannot investigate Miss X’s complaint about the Council’s response to a leaking pipe in a neighbouring property. We cannot investigate complaints about the management of housing let on long leases by a housing authority.