Decision search
Your search has 54735 results
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Hertfordshire County Council (25 000 829)
Statement Upheld Assessment and care plan 24-Nov-2025
Summary: Mrs Y complained about the way the Council managed her husband’s contributions towards his care. We find no fault with the Council’s reviews of his contributions, or its decision not to issue a direct payment card. However, we do find fault in the Council’s flawed decision-making regarding disability related expenditure costs, its failure to explain all financial assessment letters it sent and its complaint handling. The Council has agreed to apologise and make a payment to Mrs Y.
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London Borough of Wandsworth (25 001 624)
Statement Not upheld Special educational needs 24-Nov-2025
Summary: Miss Y complained about how the Council handled the transfer of her sons Education, Health and Care Plan when he moved into the area. She said the Council failed to provide the tuition requested, misled her and Mr X about his eligibility for a functional skills qualification, and failed to engage in mediation. We find no fault in the Council’s actions.
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Cambridgeshire County Council (25 001 769)
Statement Upheld Special educational needs 24-Nov-2025
Summary: We found fault by the Council on Mrs Y’s complaint about it failing to make alternative provision sooner for her son who struggled at school despite having an Education, Health and Care plan. It failed to consider, decide, or respond to her request for alternative provision. It also failed to consider and decide whether he received the provision set out in his plan. It delayed logging the annual review and missed statutory timescales. It did not provide an update it said it would. The Council agreed to send a written apology and pay £3,600 for the impact of lost provision. It will review why the failures happened, act to ensure they are not repeated on future cases and prepare an Action Plan. It will provide an update on actions already taken.
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Norfolk County Council (25 001 778)
Statement Not upheld Other 24-Nov-2025
Summary: The Council was not at fault for how it handled allegations made against Mr X, a teacher, by a child at his school. It followed correct procedure and allowed Mr X a fair opportunity to provide representations in support of his case.
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Cheshire East Council (25 001 868)
Statement Upheld Assessment and care plan 24-Nov-2025
Summary: The Council failed to ensure Mr Y received his full allocated support hours, and so he missed out on services which he was entitled to receive. The failure also had a detrimental impact on his mother in her caring role. The Council accepts there was a shortfall and agrees to make a payment to Mr Y and Ms X to recognise the distress caused.
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Bupa Care Homes (CFHCare) Limited (25 001 947)
Statement Closed after initial enquiries Residential care 24-Nov-2025
Summary: Mrs X complained about many issues relating to the Care Provider’s management of her late parents (Mr and Mrs Y’s) care in one of its residential care homes. Some of the complaints are late. An insurance or court claim for loss or damage to valuables would be a more appropriate way for Mrs X to pursue compensation. The injustice to Mrs X from the other matters she complains of is not significant enough for us to investigate the matters. Therefore, we will not investigate Mrs X’s complaints.
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Bupa Care Homes (CFH Care) Limited (25 001 947a)
Statement Closed after initial enquiries Care and treatment 24-Nov-2025
Summary: Mrs X complained about many issues relating to the Care Provider’s management of her late parents (Mr and Mrs Y’s) care in one of its residential care homes. Some of the complaints are late. An insurance or court claim for loss or damage to valuables would be a more appropriate way for Mrs X to pursue compensation. The injustice to Mrs X from the other matters she complains of is not significant enough for us to investigate the matters. Therefore, we will not investigate Mrs X’s complaints.
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London Borough of Redbridge (24 022 368)
Statement Upheld Other 24-Nov-2025
Summary: Mr X complained about how the Council handled his concerns after it issued a Fixed Penalty Notice (FPN). Mr X said this distressed him and impacted him financially. There was fault in the way the Council provided incorrect information and did not fully respond to Mr X’s representations. This distressed Mr X. The Council agreed to apologise.
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Statement Upheld Special educational needs 24-Nov-2025
Summary: Mrs Y complained about the Council’s delivery of her child, Z’s special educational provision. We have found fault by the Council, causing injustice in failing to: deliver the provision in Z’s EHC Plan; and offer a social care assessment as it had previously agreed to do. The Council has agreed to remedy the injustice by: apologising; making payments to recognise the impact of the missed education and upset; and offering a social care assessment.
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Lancashire County Council (24 023 277)
Statement Upheld Special educational needs 24-Nov-2025
Summary: The Council was at fault for failing to properly consider if it needed to arrange alternative education for Mrs X’s child, W, when they stopped going to school. It also failed to review and amend W’s Education, Health and Care Plan within statutory timescales. The faults caused Mrs X avoidable frustration, uncertainty and distress for which the Council will apologise and make a symbolic payment.