Decision search
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Northumberland County Council (24 017 801)
Statement Closed after initial enquiries Parking and other penalties 19-Aug-2025
Summary: We will not investigate Mr X’s complaint about his parking permits. Any injustice he experienced was not significant enough to warrant an investigation and we could not add to the Council’s previous investigation.
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Kent County Council (24 018 252)
Statement Upheld Assessment and care plan 19-Aug-2025
Summary: Mr B complained that the Council had delayed in carrying out an assessment of his care needs and providing support. It also failed to adhere to a communication plan, communicate with him appropriately or explain how his case was progressing. We found fault in the actions of the Council which caused Mr B significant distress and uncertainty over a prolonged period. The Council has agreed to apologise to Mr B and increase the symbolic payment to £1000.
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Lincolnshire County Council (24 018 530)
Statement Not upheld Charging 19-Aug-2025
Summary: Mr X complained the Council did not properly consider the history of gifting when calculating notional capital due to deprivation of assets. There was no fault on this point. There was some delay and failure to pay the correct amount to the care home but this did not cause significant injustice to the family.
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Derbyshire County Council (24 018 690)
Statement Upheld Special educational needs 19-Aug-2025
Summary: We have upheld Mrs X’s complaint because the Council delayed finalising her son’s Education Health and Care plan. The Council apologised and offered a proportionate remedy for the injustice caused to both Mrs X and her son.
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Kingston Upon Hull City Council (24 020 012)
Statement Upheld Special educational needs 19-Aug-2025
Summary: Miss X complains the Council did not deal properly with her son’s special educational needs causing delay and avoidable distress. The Council is at fault because it did not properly complete an Education Health and Care Plan annual review properly, did not complete an Education Health and Care Needs Assessment properly and did not manage documents properly. Miss X suffered delay to receiving her son’s final EHCP and avoidable distress. The Council should apologise and pay Miss X £750.
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London Borough of Lambeth (24 020 654)
Statement Not upheld Allocations 19-Aug-2025
Summary: Ms X complained that changes to the Council’s housing allocations policy unfairly affected her qualifying date and lowered her bidding position. We find no fault by the Council.
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Wigan Metropolitan Borough Council (24 021 309)
Statement Not upheld Child protection 19-Aug-2025
Summary: Mr X complained about the Council’s children’s social care service. We have discontinued our investigation, because the Council has not yet provided Mr X with its final complaint response.
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London Borough of Waltham Forest (24 021 867)
Statement Upheld School admissions 19-Aug-2025
Summary: Ms X complained that the Independent Admission Appeals Panel failed to properly consider her appeal for a school place for her child. There was fault in the way the Panel considered Ms X’s appeal and reached its decision. The Council will apologise to Ms X for the avoidable frustration and uncertainty caused by the fault, hold a new appeal hearing with new panel members and clerk and provide training or guidance on the statutory guidance for clerks and panel members.
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London Borough of Lambeth (24 022 555)
Statement Closed after initial enquiries Safeguarding 19-Aug-2025
Summary: We will not investigate this complaint about the Council’s response to the complainant’s safeguarding referral. Part of the complaint is late and there is no good reason the complainant could not have come to us sooner. It is unlikely an investigation would find fault with the Council for more recent events.
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Birmingham City Council (25 000 335)
Statement Closed after initial enquiries Council tax 19-Aug-2025
Summary: We will not investigate this complaint about a Council tax discount because an appeal has been made to the Valuation Tribunal