Decision search
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Broxtowe Borough Council (24 011 362)
Statement Upheld Disabled facilities grants 13-Mar-2025
Summary: Ms X complained about the way the Council handled her housing case and how it delayed a disabled facilities grant process to carry out adaptations at their property for her late mother. Ms X also complained about the Council’s poor communication with her. There was fault by the Council for its failure to provide Ms X with information about the disabled facilities grant process which caused uncertainty to Ms X. The Council will take action to remedy the injustice caused.
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Coventry City Council (22 011 292)
Statement Closed after initial enquiries Friends and family carers 13-Mar-2025
Summary: We will not investigate Mr X’s complaint about the Council’s actions in removing his children and while they were away from his care. A court decided who should care for the children and matters connected with that are ones we are legally prevented from investigating. Data matters are ones the Information Commissioner would be better placed than us to consider. The remaining administrative matters are ones where we could not add to the Council’s own investigation. And we could not achieve Mr X’s desired outcomes by investigating.
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Bournemouth, Christchurch and Poole Council (23 013 616)
Statement Not upheld Housing benefit and council tax benefit 13-Mar-2025
Summary: Mr X complained the Council gave him incorrect advice to apply for universal credit which led to a cash loss. The Council was not at fault for the advice given based on the circumstances at that time.
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Dudley Metropolitan Borough Council (24 000 293)
Statement Upheld Homelessness 13-Mar-2025
Summary: The Council failed to arrange interim accommodation for Mr B and his son, K, when they were homeless and it did not provide sufficient support to safeguard and promote K’s welfare. As a result, Mr B and K were sofa surfing for around four months. While the Council does not agree with our findings, it has agreed to apologise and make payments to Mr B and K. It has also agreed to make service improvements.
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Statement Upheld Local welfare payments 13-Mar-2025
Summary: Miss X complained about the support the Council provided to her under its Emergency Support Scheme. There was fault in how the Council fulfilled the award it made to Miss X under its Emergency Support Scheme in late 2023. This caused Miss X some avoidable frustration but did not cause any further injustice. The Council agreed to apologise to Miss X and review the information it provides to applicants about the scheme.
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Birmingham City Council (24 001 097)
Statement Upheld Refuse and recycling 13-Mar-2025
Summary: We have completed our investigation. The Council was at fault. It failed repeatedly to provide an assisted collection refuse service to Mr X. It failed to communicate clearly with Mr X. The Council should apologise to Mr X and make a symbolic payment to him.
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St Helens Metropolitan Borough Council (24 001 240)
Statement Upheld Assessment and care plan 13-Mar-2025
Summary: Mrs P complained on behalf of her father, Mr B, that the Council failed to involve herself and her father in his care planning. She says this meant his wishes were not considered. We have found the Council at fault for inaccuracies in its care records and for failing to follow its published complaints policy. The Council has agreed to apologise to Mrs P for failing to follow its published complaints policy.
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Dacorum Borough Council (24 011 685)
Statement Upheld Planning advice 13-Mar-2025
Summary: Mr D complained the Council wrongly advised him that he was able to install a fence that did not comply with planning regulations. As a result, he now has to remove or reduce the fence, causing him distress and considerable expense. Mr D also complained the Council delayed responding to his complaint and failed to properly remedy the distress he has been caused. The Council has accepted there was fault and agreed to take the actions set out at the end of this statement to remedy the injustice caused.
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Calderdale Metropolitan Borough Council (24 011 752)
Statement Closed after initial enquiries Antisocial behaviour 13-Mar-2025
Summary: We will not investigate Miss X’s complaint about the Council’s response to concerns regarding her neighbour’s property. There is no evidence of fault, and further investigation would not change the outcome. Additionally, the other matters are late and there is not a good reason for the delay.
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Statement Closed after initial enquiries Charging 13-Mar-2025
Summary: We will not investigate Mrs X’s complaint about the Council deciding her mother Ms Y owns a property so can contribute to her care fees, and it not properly considering evidence Mrs X provided to challenge the decision. There is not enough evidence of fault by the Council to warrant us investigating.