Decision search
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London Borough of Bromley (24 008 217)
Statement Upheld Homelessness 26-Nov-2025
Summary: Miss X complained she was forcibly removed from temporary accommodation and then the Council disposed of her belongings. We find the Council at fault for failing to investigate her complaint about her removal and for failing to consider or act on its duty to protect her property. These failings caused Miss X distress and uncertainty. The Council has agreed to apologise, make a payment to Miss X, and take action to improve its services.
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Brighton & Hove City Council (24 013 668)
Statement Closed after initial enquiries Allocations 26-Nov-2025
Summary: We will not investigate this complaint about the Council’s handling of a housing register and homelessness application because there is insufficient evidence of fault causing sufficient injustice to justify our involvement.
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Swindon Borough Council (24 014 388)
Statement Upheld Charging 26-Nov-2025
Summary: Mrs X complained about the Council’s handling of her late mother’s care. We found fault because the Council was too slow to begin assessment and planning processes, too slow to share care cost information and did not always follow up on actions or effectively communicate with Mrs X. This caused her avoidable distress, frustration and uncertainty. To remedy this injustice, the Council has agreed to apologise and make a symbolic payment to her.
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London Borough of Redbridge (24 018 072)
Statement Upheld Parking and other penalties 26-Nov-2025
Summary: Mr X complained on behalf of Mr Y the Council used the wrong date for the start of the period to challenge a Penalty Charge Notice by making formal representations. Mr X says this meant the Council would not accept any representations made by Mr Y as it said he was too late. We have found fault in the Council’s actions for failing to allow Mr Y’s representations. The Council has agreed to apologise to Mr Y, allow him to make representations to appeal the Notice, repay him the £205 he paid and make service improvements.
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London Borough of Hackney (24 021 460)
Statement Upheld Allocations 26-Nov-2025
Summary: Mr X and Miss Y complained the Council failed to facilitate a social priority move when they had to leave their property due to threats made against their family from their neighbour. They also say the Council placed them in unsuitable interim accommodation and it delayed dealing with their homeless application. We find the Council was at fault for how it handled the social priority process. It was also at fault for failing to complete a suitability assessment, for its delay in offering suitable alternative accommodation and for its delay in dealing with the homeless application. These faults caused Mr X and Miss Y uncertainty, distress and upset and they had to live in accommodation unsuitable for their needs. The Council has agreed to apologise to Mr X and Miss Y, make payments to them and contact them further about the medical assessment process.
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Milton Keynes Council (24 021 702)
Statement Upheld Special educational needs 26-Nov-2025
Summary: Mrs X complained about the Council’s delays with an Education, Health and Care needs assessment. She also said the Council did not provide alternative provision for her son when he struggled to attend school. We found fault with the Council’s delay and for not being able to evidence how it made its decisions about alternative provision. This caused frustration, uncertainty, and missed education. The Council has agreed to apologise and pay a symbolic payment to remedy the injustice.
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Gloucestershire County Council (24 021 843)
Statement Upheld Special educational needs 26-Nov-2025
Summary: We found fault with the Council failing to provide Mrs X’s child’s full Education, Health and Care Plan provision and suitable education from 8 November 2024 to the end of the academic year. The Council agreed to apologise to Mrs X, pay her £300 for the frustration, distress and uncertainty caused to her and £2,500 for her child’s missed educational provision.
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Transport for London (24 023 126)
Statement Not upheld Licensing 26-Nov-2025
Summary: Mr X complained Transport for London delayed in renewing his private hire driver’s licence which left him unable to work. There is no fault in the way the Transport for London considered Mr X’s application to renew his private hire driver’s licence. It renewed his licence in line with its policies and procedures.
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Staffordshire County Council (24 023 155)
Statement Upheld Special educational needs 26-Nov-2025
Summary: Mrs X complained the Council did not complete Miss Y’s annual review and the issue a final Education Health and Care (EHC) Plan within the required timeframe. She also complained the Council delayed in securing a place at a college following the Special Educational Needs and Disability (SEND) Tribunal order in November 2024. We found the Council’s failure to complete the EHC Plan annual review in accordance with the statutory timeframes is fault. As is the failure to ensure Miss Y received the provision set out in her EHC Plan between November 2024 and January 2025. This fault has caused distress, uncertainty and frustration and meant Miss Y missed education and SEN provision. The Council will apologise and make payments to Mrs X and Miss Y and review its procedures.
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London Borough of Wandsworth (25 000 597)
Statement Not upheld Enforcement 26-Nov-2025
Summary: Mr X complained that the Council’s decision not to serve an enforcement notice on development adjacent to his property was wrong. Mr X also raised a complaint with us about a planning fee he paid in the early 2000’s. We found there was no fault in the Council’s decision not to issue an enforcement notice. We did not investigate the planning fee issue as it occurred too long ago.