Decision search
Your search has 53967 results
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London Borough of Enfield (25 002 395)
Statement Not upheld Transport 02-Oct-2025
Summary: The Council was not at fault for how it handled Mrs X’s application for a disabled parking badge. It considered the information available, processed the application and appeal in accordance with the government’s best practice guidance and made a decision which, in the circumstances, was not obviously unreasonable. As there was no procedural fault in how the Council dealt with Mrs X’s application and appeal, we cannot question its decision.
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Kingston Upon Hull City Council (25 003 307)
Statement Closed after initial enquiries Council tax 02-Oct-2025
Summary: We will not investigate this complaint about a council tax reduction. This is because there was an appeal right Ms X could have used. The Council has invited Ms X to apply for a discretionary reduction. The Council has not yet had an opportunity to consider part of Ms X’s complaint.
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West Northamptonshire Council (25 003 972)
Statement Not upheld Alternative provision 02-Oct-2025
Summary: Mrs X complained the Council failed to name a suitable educational placement in her child, Y’s, Education, Health and Care (EHC) Plan. Mrs X also complained the Council failed to provide Y with the educational provision it agreed to. I ended this investigation because Mrs X has appealed to the SEND tribunal and the substantive complaints are not separable from the matters at appeal. The remaining matter has not been through the Council’s complaints process.
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Buckinghamshire Council (25 004 406)
Statement Upheld Special educational needs 02-Oct-2025
Summary: We will not investigate this complaint about delay by the Council in assessing Mrs X’s child’s special educational needs and issuing a decision that either meets with her approval or opens a right of appeal. The Council has accepted it has taken too long to issue the decision and agreed to provide a suitable remedy for the delay.
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London Borough of Lewisham (25 005 642)
Statement Closed after initial enquiries Homelessness 02-Oct-2025
Summary: We will not investigate this complaint about the Council’s failure to pay a remedy for a previous compalint to the Ombudsman. There is insufficient evidence of fault which would warrant an investigation.
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London Borough of Brent (25 005 698)
Statement Closed after initial enquiries Homelessness 02-Oct-2025
Summary: We will not investigate this complaint about how the Council handled Mr X’s homelessness application. This is because there is not enough evidence of fault to warrant our involvement.
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Whitley Bay High School (25 005 877)
Statement Upheld School admissions 02-Oct-2025
Summary: Mrs Y complains about the way the school admissions appeal hearing was conducted following Whitley Bay High School’s decision to refuse her child a place. We find procedural fault because the notes of the hearing are not compliant with the School Admissions Appeal Code. The notes refer to another’s child’s name and do not demonstrate how the panel made its decision and voted. The School will arrange a fresh appeal with a different panel and clerk and arrange refresher training to ensure that panels and clerks are aware of their duty to record decision making in line with the Code.
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Castle Point Borough Council (25 006 025)
Statement Closed after initial enquiries Councillor conduct and standards 02-Oct-2025
Summary: We will not investigate Mr X’s complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find fault in how the Council considered his complaint. Additionally, further investigation would not lead to a different outcome.
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Whitley Bay High School (25 006 072)
Statement Upheld School admissions 02-Oct-2025
Summary: Mrs F complains about the way the school admissions appeal hearing was conducted following Whitley Bay High School’s decision to refuse admission to her child. We find procedural fault because the notes of the hearing are not compliant with the School Admissions Appeal Code. The notes do not demonstrate how the panel made its decision or provide details of the votes cast. The School will arrange a fresh appeal with a different panel and clerk and arrange training to ensure that panels and clerks are aware of their duty to record decision making in line with the Code.
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London Borough of Ealing (25 006 375)
Statement Closed after initial enquiries Parking and other penalties 02-Oct-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s failure to consider representations made to appeal a Penalty Charge Notice (PCN). This is because the Council has now accepted Mrs X’s representations and cancelled the PCN, which achieves the outcome she was seeking.