Decision search
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Statement Closed after initial enquiries Other 19-Mar-2026
Summary: We will not investigate this complaint about child contact and the Council’s handling of a child in need plan. It is reasonable to expect Ms X to take the matter to court. Additionally, there is not enough evidence of fault in how the Council considered Ms X’s concerns to justify investigating.
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Staffordshire County Council (24 020 136)
Statement Upheld Special educational needs 19-Mar-2026
Summary: The complaint is about the Council’s failure to provide direct occupational therapy that was a provision set out in an Education, Health and Care Plan. And a delay revising a Plan, along with poor communications and complaint handling. We uphold the complaint. The Council has agreed to our recommendations for symbolic payments for missed educational provision.
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Buckinghamshire Council (24 020 799)
Statement Upheld Special educational needs 19-Mar-2026
Summary: Ms X complained the Council did not provide her child, Y, with full-time education, speech and language therapy and that it also wrongfully withdrew Y’s speech and language therapy provision. There was fault by the Council which caused injustice to Y and Ms X. The Council will take action to remedy the injustice caused.
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Surrey County Council (24 022 286)
Statement Upheld Special educational needs 19-Mar-2026
Summary: The complaint is about the Council not providing Mrs H’s daughter with education she was entitled to, partly because it was using out of date information in her Education, Health and Care Plan. We uphold the complaint, due to the Council not checking with the school about what alternative provision it was putting in place when the child stopped attending school. The Council has agreed to our recommendation that it make Mrs H a payment for tuition fees she could have avoided. And a symbolic payment for the uncertainty about whether Mrs H’s daughter might have been able to receive more provision but for the fault.
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East Riding of Yorkshire Council (25 002 025)
Statement Upheld Special educational needs 19-Mar-2026
Summary: Mrs X complained the Council failed to provide her son, Y, with the support ordered by the Special Educational Needs and Disabilities (SEND) Tribunal. She also complained the Council disregarded professional advice when reviewing Y’s Education, Health and Care (EHC) Plan. The Council was at fault in delaying implementing some parts of the Tribunal Order. This distressed Mrs X and her family and Y missed provision. The Council has agreed to make a financial payment.
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Cheshire East Council (25 002 898)
Statement Upheld Charging 19-Mar-2026
Summary: Ms X complained about the Council’s handling of Mr Y’s care charges and financial assessment. She also complained about the Council’s delay in discharging Mr Y from respite care, and said it failed to explain why he could not go home after the initial six-week reablement period. The Council is at fault for delay in making an occupational therapy referral. It is also at fault for the way it communicated with Ms X about the charges. This caused avoidable uncertainty and distress. The Council has agreed to apologise, make a payment, and make a service improvement.
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Gloucestershire County Council (25 011 576)
Statement Upheld Other 19-Mar-2026
Summary: Mrs A complained about the hospital discharge process for her mother and the Council’s complaint response. We found fault with how the Council communicated with Mrs A; it did not provide a full explanation of how it made decisions. This caused uncertainty and Mrs A felt she wasn’t listened to. We also found fault with the language used in the Council’s complaint response which led to further uncertainty for Mrs A. The Council agreed to our recommendations to remedy this. We found no fault with the Trust’s actions.
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Gloucestershire Health and Care NHS Foundation Trust (25 011 576a)
Statement Not upheld Hospital acute services 19-Mar-2026
Summary: Mrs A complained about the hospital discharge process for her mother and the Council’s complaint response. We found fault with how the Council communicated with Mrs A; it did not provide a full explanation of how it made decisions. This caused uncertainty and Mrs A felt she wasn’t listened to. We also found fault with the language used in the Council’s complaint response which led to further uncertainty for Mrs A. The Council agreed to our recommendations to remedy this. We found no fault with the Trust’s actions.
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Leeds City Council (25 012 266)
Statement Closed after initial enquiries Special educational needs 19-Mar-2026
Summary: We will not investigate this complaint about the Council not making suitable education for Mrs X’s son between 2018 and 2022. The complaint is late and there are no good reasons to investigate it now.
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North East Lincolnshire Council (25 012 574)
Statement Closed after initial enquiries Child protection 19-Mar-2026
Summary: We will not investigate this complaint about the Council’s involvement with Mr X. This is because an investigation would be unlikely to result in a different outcome.