Decision search
Your search has 53231 results
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South Kesteven District Council (25 006 509)
Statement Closed after initial enquiries Other 20-Aug-2025
Summary: We will not investigate Mr X’s complaint about the Council not clearing asbestos from his land. This is because it is unlikely we could achieve a worthwhile outcome if we were to investigate.
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Transport for London (25 006 848)
Statement Closed after initial enquiries Highway repair and maintenance 20-Aug-2025
Summary: We will not investigate Mr X’s complaint that his car was damaged by a pothole. This is because it is reasonable for Mr X to pursue his compensation claim by taking Transport for London (TFL) to court.
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Luton Borough Council (25 007 947)
Statement Closed after initial enquiries Housing benefit and council tax benefit 20-Aug-2025
Summary: We cannot investigate this complaint about a housing benefit overpayment because the complainant appealed to the tribunal.
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Humberside Fire Authority (25 008 716)
Statement Closed after initial enquiries Other 20-Aug-2025
Summary: We will not investigate X’s complaint about the Authority’s actions relating to home fire safety visits. It is unlikely we would find fault and there is no significant injustice.
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London Borough of Lambeth (25 009 593)
Statement Closed after initial enquiries Other 20-Aug-2025
Summary: We will not investigate Ms X’s complaint about a delay at stage two of the children’s statutory complaints process. This is because the Council apologised for the delay and has now completed the second stage of the process. An investigation by the Ombudsman is unlikely to achieve anything further.
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London Borough of Redbridge (24 014 175)
Statement Upheld Homelessness 19-Aug-2025
Summary: Miss X complained that the Council failed to properly help with her homelessness, had poor communication, and housed her and her young children in unsuitable accommodation, which caused them significant distress, uncertainty and affected their mental health. We find the Council at fault for its communication, complaint handling, and homelessness assistance which caused significant injustice. The Council has agreed to apologise and make a symbolic payment to Miss X
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Kent County Council (24 014 617)
Statement Upheld Special educational needs 19-Aug-2025
Summary: Mr X complains about the Council’s delay in updating his Son’s Education, Health and Care Plan following his annual review. We find the Council at fault for delay, lack of communication and loss of specialist provison. We have agreed financial remedies for the distress and frustration caused.
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Wigan Metropolitan Borough Council (24 015 115)
Statement Upheld Charging 19-Aug-2025
Summary: There was fault in the Council’s delay in sending an invoice and in the information it provided to Mr D and his family on what the cost of a care package would be. This meant that Mr D and his family did not have the necessary information to make informed decisions about the care package. The Council has agreed to apologise, to cancel a proposed invoice and has agreed a service improvement.
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City of Bradford Metropolitan District Council (24 017 111)
Statement Not upheld Drainage 19-Aug-2025
Summary: Mrs B complained that the Council has not taken enforcement action when a neighbouring landowner failed to do work to alleviate flood risk to Mrs B’s property. The Council investigated the issue and paid for contractors to find the solution. It then properly considered whether to take enforcement action against the landowner who did not complete the work needed. There was no faut by the Council when it decided not to take further enforcement action.
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Blackpool Borough Council (24 017 666)
Statement Upheld Alternative provision 19-Aug-2025
Summary: Mrs X complained that the Council failed to deliver education to her son while he could not attend school. We have found that the Council was not at fault for its offer of education. It considered its duties and made a decision which was not unreasonable. It was, however, at fault for providing Mrs X with some incorrect information. This did not cause Mrs X a significant injustice, and therefore we have recommended no further action.