Decision search
Your search has 51595 results
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Royal Borough of Kingston upon Thames (24 019 993)
Statement Closed after initial enquiries Enforcement 30-Apr-2025
Summary: We will not investigate this complaint about the Council’s handling of its planning enforcement investigations into works carried out at the complainant’s property. It is unlikely we could achieve a substantively different or worthwhile outcome.
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Dover District Council (24 020 027)
Statement Closed after initial enquiries Noise 30-Apr-2025
Summary: We will not investigate Mr X and Mrs X’s complaint about the Council not taking any action to resolve noise made by their neighbour. There is not enough evidence of fault to warrant investigation.
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Statement Closed after initial enquiries Special educational needs 30-Apr-2025
Summary: We will not investigate this complaint about the special educational needs provision made by the Council for Mrs X’s child. We cannot investigate the content of the school’s curriculum. There is not enough evidence of fault in the way the Council reacted to the child’s placement breaking down to warrant investigation. And Mrs X’s desired outcome of having her child’s Education Health and Care Plan amended to name tuition at home is something where there is a right of appeal to the Special Educational Needs and Disability Tribunal it would be reasonable to use if the Council declines to amend it as she wishes. Investigation by us would be unlikely to lead to any worthwhile outcome.
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Birmingham City Council (24 020 272)
Statement Closed after initial enquiries Traffic management 30-Apr-2025
Summary: We will not investigate Y’s complaint about the Council’s decision to pause traffic calming work. There is not enough evidence of fault to warrant investigation.
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London Borough of Waltham Forest (24 020 414)
Statement Closed after initial enquiries Council house sales and leaseholders 30-Apr-2025
Summary: We will not investigate this complaint about the application date used by the Council when determining the complainant’s Right to Buy application. There is insufficient evidence of administrative fault by the Council, and it is reasonable to expect the complainant to use the alternative court remedy available to him.
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Cumberland Council (24 020 615)
Statement Closed after initial enquiries Other 30-Apr-2025
Summary: We will not investigate this complaint about the Council’s use of contact restrictions in line with its unreasonable customer policy. There is not enough evidence of fault by the Council to warrant investigation, and it has not caused the complainant significant injustice.
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Bristol City Council (24 020 923)
Statement Closed after initial enquiries Refuse and recycling 30-Apr-2025
Summary: We will not investigate Mr X’s complaint about the Council not collecting his cardboard waste and its delay responding to his complaint. The matters complained of do not cause sufficient significant personal injustice to Mr X to warrant us investigating. We do not investigate councils’ complaint-handling where we are not investigating the core issues giving rise to the complaint.
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Manchester City Council (24 002 841)
Statement Closed after initial enquiries Residential care 30-Apr-2025
Summary: We will not investigate Mrs X’s complaint about care provided to her late father. There is no worthwhile outcome achievable through investigation. Further the complaint is late and there are no good reasons to exercise discretion to investigate it now.
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London Borough of Lambeth (24 003 541)
Statement Upheld Homelessness 30-Apr-2025
Summary: We have found the Council at fault for how it handled Miss X’s homelessness case and her request to be referred to another council. This caused Miss X avoidable distress and uncertainty and left her and her child in unsuitable accommodation. The Council has agreed to remedy Miss X’s injustice with an apology, symbolic payment and a backdated position on a transfer waiting list.
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London Borough of Hackney (24 006 509)
Statement Upheld Homelessness 30-Apr-2025
Summary: Ms X complained about the Council’s handling of her homeless application. She also complained the Council wrongly asked her to submit a new housing register application and it did not help her get her bidding details. We find the Council was at fault for the way it handled Ms X’s homeless application. It was also at fault for failing to help Ms X get her bidding details and for its communication with her on why she had to submit a new housing register application. These faults caused her frustration. The Council has agreed to our recommendations to apologise to Ms X and implement a service improvement.