Decision search
Your search has 55054 results
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Kent County Council (25 013 411)
Statement Closed after initial enquiries Other 17-Dec-2025
Summary: We will not investigate this complaint about the Council’s failure to assess the complainant’s children’s needs and refusal to accept his subsequent complaint. There is insufficient evidence of fault on the Council’s part to warrant investigation.
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City of Bradford Metropolitan District Council (25 013 788)
Statement Closed after initial enquiries Parking and other penalties 17-Dec-2025
Summary: We will not investigate this complaint about Penalty Charge Notices because Mr Y has already appealed to the Traffic Enforcement Centre about the matter and it is reasonable to expect him to appeal further to the Traffic Penalty Tribunal, who are better placed to consider the complaint.
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London Borough of Merton (25 014 114)
Statement Closed after initial enquiries Other 17-Dec-2025
Summary: We will not investigate Mrs B’s complaint about the Council’s handling of her personal information and her related complaint. The Information Commissioner is better placed to deal with the substantive matter and it is not a good use of public resources to investigate complaints about complaint procedures alone.
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Bedford Borough Council (25 014 664)
Statement Closed after initial enquiries Enforcement 17-Dec-2025
Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control. This is because the complainant had the right to appeal to the Planning Inspector.
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London Borough of Harrow (25 016 588)
Statement Closed after initial enquiries Trees 17-Dec-2025
Summary: We will not investigate Miss X’s complaint about the Council not removing a tree outside her property or the way it has responded to her since 2014. This is because most of Miss X’s complaint is late and it would have been reasonable for her to raise within 12 months of becoming aware. With respect to more recent matters, the crux of Miss X’s complaint boils down to a dispute between her and the Council about legal liability for damage to her property. Therefore, it would be reasonable for her to make a liability claim to the Council’s insurer, then to court if required. We do not investigate councils’ correspondence and complaint handling where we are not investigating the main issue at the heart of the complaint.
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Transport for London (25 017 560)
Statement Closed after initial enquiries Parking and other penalties 17-Dec-2025
Summary: We will not investigate this complaint about emission zone penalty charge notices as Mr X had the right to make representations against them to the Authority.
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London Borough of Islington (25 017 711)
Statement Closed after initial enquiries Council tax 17-Dec-2025
Summary: We will not investigate this complaint about Council tax banding because there is no worthwhile outcome to achieve.
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Kirklees Metropolitan Borough Council (25 017 858)
Statement Closed after initial enquiries Council tax 17-Dec-2025
Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a Valuation Tribunal.
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Surrey County Council (25 019 422)
Statement Closed after initial enquiries Other 17-Dec-2025
Summary: We will not investigate this complaint about the Council’s disclosure of Mr X’s personal data or its failure to include him in an important meeting. This is because complaints about personal data are best dealt with by the Information Commissioner’s Office and the remaining issues are inextricably linked to ongoing proceedings taking place in court.
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Stoke-on-Trent City Council (25 020 122)
Statement Closed after initial enquiries Child protection 17-Dec-2025
Summary: We will not investigate Ms X’s complaint about inaccurate information in a child and family assessment and the Council’s handling of her complaint about the matter. The Information Commissioner’s Office is better placed to consider the substantive matter and it is not a good use of our resources to investigate complaints handling on its own.