Decision search
Your search has 53231 results
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Statement Closed after initial enquiries Enforcement 19-Aug-2025
Summary: We will not investigate this complaint about the Council’s decision not to take enforcement action against a developer for breaching planning control and the Hedgerow Regulations. We have not seen enough evidence of fault in the process leading to the Council’s decision. Also, we consider Mr X has not suffered a significant personal injustice because of a failure to follow the complaints process which warrants our involvement.
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Devon County Council (25 001 524)
Statement Closed after initial enquiries Charging 19-Aug-2025
Summary: We will not investigate this complaint about financial assessment for adult social care. There is not enough evidence of fault in the process, so we cannot question the outcome.
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London Borough of Newham (24 013 978)
Statement Upheld Refuse and recycling 19-Aug-2025
Summary: Miss X complained the Council failed to provide an adequate recycling refuse collection, served her with a fixed penalty notice for fly tipping rubbish and did not respond to her missed bin complaints. The Council was at fault when it sent a letter regarding the waste offence to the incorrect address which meant Miss X missed the opportunity to present her case. The Council also failed to explain how residents of flats can report problems with refuse collection. The Council will apologise and pay Miss X £200 to acknowledge the uncertainty, frustration and distress this caused. The Council will also update its website to clearly explain how residents living in flats can report missed bin collections.
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Newcastle upon Tyne City Council (25 002 377)
Statement Closed after initial enquiries Homelessness 19-Aug-2025
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s homelessness and his complaint. We cannot achieve the outcome Mr X seeks.
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Coventry City Council (25 002 472)
Statement Closed after initial enquiries Friends and family carers 19-Aug-2025
Summary: We cannot investigate Ms M and Mr F’s complaint about the Council’s involvement in arrangements for B to live with them in 2018 because it is too late. We will not investigate their complaint about the financial support they receive from the Council to care for B because there is not sufficient evidence of fault to justify investigating.
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London Borough of Hackney (25 002 624)
Statement Closed after initial enquiries Homelessness 19-Aug-2025
Summary: We will not investigate this complaint about how the Council dealt with Ms X’s homelessness applications and the suitability of the accommodation provided to her. This is because the complaint is late and there are no good reasons to exercise discretion to consider it now.
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London Borough of Ealing (25 002 644)
Statement Closed after initial enquiries Other 19-Aug-2025
Summary: We will not investigate Mr X’s complaint that the Council failed to take enforcement action against a vehicle without a blue badge which was parked for 12 hours in the disabled parking bay outside his house. There is not enough evidence of fault to justify an investigation.
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London Borough of Barnet (25 002 650)
Statement Closed after initial enquiries Building control 19-Aug-2025
Summary: We will not investigate this complaint about the wording of the Council’s report following an inspection of the complainant’s property. We consider that further investigation will not lead to a different outcome.
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Nottinghamshire County Council (25 002 746)
Statement Closed after initial enquiries Special educational needs 19-Aug-2025
Summary: We will not investigate Ms M’s complaint about her son’s education because there is not enough evidence of fault to justify investigating. We could not add to the Council’s response, and further investigation would not lead to a different outcome.
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Worcestershire County Council (25 002 841)
Statement Closed after initial enquiries Special educational needs 19-Aug-2025
Summary: We cannot investigate Miss X’s complaint about whether her child’s Education Health and Care Plan meets their needs. We cannot investigate matters which are subject to, or not separable from, a Tribunal appeal.