Decision search
Your search has 54735 results
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Surrey County Council (25 001 188)
Statement Upheld Alternative provision 26-Nov-2025
Summary: Mrs B complained about the Council’s failure to provide alternative education for her son D who was not attending school. We found fault causing injustice. The Council has agreed to apologise to Mrs B and D and make a symbolic payment.
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Wyre Borough Council (25 001 741)
Statement Upheld Council tax 26-Nov-2025
Summary: There was delay in sending a final decision letter on a claim for Council Tax Support which delayed the complainant’s right of appeal to the Valuation Tribunal. The Council has as a result of our investigation issued a new decision that gives a new right of appeal and put enforcement action on hold. This remedies the injustice caused by the loss of appeal.
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Statement Upheld Allocations 26-Nov-2025
Summary: Miss D complains she has been placed in the wrong housing band and welfare need category. She wants the Council to house her in a bungalow. There is some fault by the Council because its decision letter to Miss D was inadequate, however it has assessed her case in line with procedures. The Council has already made service improvements including an improved template decision letter. The Council has agreed to apologise to Miss D.
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Statement Upheld School admissions 26-Nov-2025
Summary: The School was at fault for failing to properly consider Mrs X’s request for admission outside of chronological age group for her two summer born children in line with the relevant law and guidance. This caused Mrs X distress, frustration and uncertainty about her children’s education. The School has agreed to apologise and review its decision.
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Essex County Council (25 004 053)
Statement Not upheld Other 26-Nov-2025
Summary: Mr X complained the Council failed to investigate his concerns that his son did not receive adequate education. He says the Council’s actions have caused significant harm to his son’s development. I have ended our investigation because Mr X’s substantive complaint falls outside the Ombudsman’s jurisdiction.
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London Borough of Wandsworth (25 004 405)
Statement Closed after initial enquiries Assessment and care plan 26-Nov-2025
Summary: We will not investigate Mr X’s complaint about the Council not properly considering his parents’ care and support needs. This is because there is insufficient evidence of fault and we could not add to the previous investigation by the Council.
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Statement Upheld Special educational needs 26-Nov-2025
Summary: The Council was at fault for a delay in amending Mrs X’s daughter’s special educational needs support. This likely caused her to miss out on some support and likely caused Mrs X some inconvenience and distress. The Council has already accepted that it was at fault and has apologised. It has now also agreed to make a symbolic payment to recognise the injustice to Mrs X and her daughter.
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Blackpool Borough Council (25 005 336)
Statement Upheld Charging 26-Nov-2025
Summary: We will not investigate Mrs X’s complaint, brought by Mr Y, about the Council incorrectly sending her a letter about care fees for her late parents, and the Council’s data management. Investigation would not achieve a different outcome. We cannot achieve the data management outcome Mr Y seeks. There is no good reason for us to investigate the Council’s use of data as the Information Commissioner’s Office is the body better placed to consider this.
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London Borough of Lambeth (25 005 350)
Statement Closed after initial enquiries Council tax 26-Nov-2025
Summary: We will not investigate this complaint the Council has failed to apply council tax reduction since 2023. It is reasonable for Ms X to appeal to the Valuation Tribunal if Ms X disagrees with the Council’s decision on her entitlement.
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Sheffield City Council (25 005 807)
Statement Closed after initial enquiries Child protection 26-Nov-2025
Summary: We cannot investigate Mr X’s complaint about information the Council shared with the Court. That is because the law says we cannot investigate matters that have formed court proceedings. We will also not investigate his complaint about a social worker. Further investigation would not lead to a different outcome.