Decision search
Your search has 57388 results
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London Borough of Merton (25 021 145)
Statement Upheld Council tax 10-May-2026
Summary: We will not investigate this complaint about the Council’s handling of council tax for Mr X’s two properties. This is because the Council has provided suitable remedies for its faults. Mr X can appeal to a tribunal regarding the premium the Council added.
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Transport for London (25 021 181)
Statement Closed after initial enquiries Traffic management 10-May-2026
Summary: We will not investigate this complaint about a traffic management problem. This is because there is not significant enough injustice to warrant investigation.
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Statement Closed after initial enquiries Council tax support 10-May-2026
Summary: We will not investigate this complaint about the Council’s assessment of eligibility for Council Tax Support. This is mainly because there is no direct link between the Council’s actions and any injustice.
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Surrey County Council (25 021 695)
Statement Closed after initial enquiries Special educational needs 10-May-2026
Summary: We will not investigate Miss X complaint about how the Council carried out annual reviews for her child’s Education Health and Care plan. This is because there is either insufficient evidence of fault causing a significant injustice, or we could not add to the investigation carried out by the Council.
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London Borough of Croydon (25 021 893)
Statement Closed after initial enquiries Refuse and recycling 10-May-2026
Summary: We will not investigate Mr X’s complaint about the Council’s decision not to refund his payment for a bulky waste collection. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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London Borough of Camden (25 024 696)
Statement Closed after initial enquiries Highway repair and maintenance 10-May-2026
Summary: We will not investigate this complaint about the maintenance of a pavement because this matter would be better dealt with by the courts.
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Dudley Metropolitan Borough Council (25 025 395)
Statement Closed after initial enquiries Other 10-May-2026
Summary: We cannot investigate Mrs X’s complaint about the Council’s involvement with the care and contact arrangements for her child. This is because the law prevents us from investigating complaints about matters which have been considered in court.
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London Travelwatch (25 025 452)
Statement Closed after initial enquiries Public transport 10-May-2026
Summary: We will not investigate this complaint about London Travelwatch’s handling of Mr X’s complaint about a public transport service. This is because there is not enough evidence of fault by London Travelwatch, its actions did not cause Mr X significant injustice and we could not achieve any worthwhile outcome for Mr X even if we did investigate.
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Surrey County Council (25 026 124)
Statement Closed after initial enquiries Other 10-May-2026
Summary: We will not investigate this complaint about data handling matters, or the Council’s decision on how it responded to Mrs X about those matters. There is another body better placed to consider a complaint about data handling concerns and there is no worthwhile outcome achievable by investigating complaint handling procedures in isolation of the substantive issue.
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London Borough of Ealing (25 026 143)
Statement Closed after initial enquiries Parking and other penalties 10-May-2026
Summary: We will not investigate Mr X’s complaint about parking permits. This is because there is not enough evidence of fault to justify us investigating. Mr X has also not suffered any significant injustice.