Decision search
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Gibsons Lodge Ltd (24 015 881)
Statement Not upheld Charging 22-Jun-2025
Summary: Mr C complained that the Care Provider failed to provide accurate information to him or his family about Funded Nursing Care contributions when his father, Mr D moved into a nursing home. We did not find fault in the actions of the Care Provider.
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Stoke-on-Trent City Council (24 015 983)
Statement Not upheld Councillor conduct and standards 22-Jun-2025
Summary: The Council followed the procedures set out in the Localism Act 2011 when it decided not to investigate Mr X’s complaint about his councillors. The Council is not at fault. The Council followed the appropriate procedures when making its decision and I cannot therefore criticise its decision.
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Wokingham Borough Council (24 016 649)
Statement Upheld School transport 22-Jun-2025
Summary: Mrs B complained that the Council had failed to properly consider its statutory duty to provide transport to her son C without requiring her to accompany him. We agreed with the Council’s view that it did not consider the appeal properly and welcome its offer of £500 to Mrs B for her inconvenience. The Council has also agreed to apologise to her and provide guidance to appeal panels on the Council’s statutory duties.
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Welwyn Hatfield Borough Council (24 016 673)
Statement Upheld Council tax 22-Jun-2025
Summary: Mr X complained the Council wrongly pursued enforcement action for unpaid council tax after it had closed his account. We found the Council was at fault for failing to withdraw court costs when it closed the account, which led to avoidable enforcement action. This caused Mr X and his wife avoidable distress and time and trouble, and the Council has agreed to our remedy proposal.
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Middlesbrough Borough Council (24 017 483)
Statement Not upheld Other 22-Jun-2025
Summary: Mr X complains on behalf of a limited company that the Council has delayed determining the liability of a property for business rates, meaning his company will suffer economic loss. The Council is not at fault.
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Midshires Care Limited (24 017 966)
Statement Not upheld Domiciliary care 22-Jun-2025
Summary: Mr X complained about a live in carer’s treatment of Mr Y following an accusation Mr Y had used a racial slur towards the carer. Mr X complained the carer was negligent and deliberately mistreated and isolated Mr Y in his own home, causing him a great deal of distress. We have ended our investigation as we cannot achieve a worthwhile outcome from further investigation as we are unlikely to be able to achieve the remedy Mr X wants.
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Surrey County Council (24 018 573)
Statement Upheld Disabled children 22-Jun-2025
Summary: Mr X complained the Council took too long to carry out an occupational therapy assessment for his child Y. We found delay by the Council which caused avoidable distress and frustration. The Council will apologise and make a symbolic payment to reflect the distress. It has already increased staffing levels in the relevant team and this will minimise the chance of recurrence.
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Bath and North East Somerset Council (24 019 374)
Statement Upheld Parking and other penalties 22-Jun-2025
Summary: Mr X complained the Council and bailiffs acting on its behalf, wrongly enforced a Penalty Charge Notice for a traffic offence which was committed by a different person with the same name. We upheld the complaint. The Council will apologise, make a payment for the avoidable distress, inconvenience and time and trouble. The Council will also review its computer system.
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Statement Closed after initial enquiries Domiciliary care 22-Jun-2025
Summary: We will not investigate this complaint about the Care Provider allegedly losing Ms Y’s key. The small claims court is best placed to consider the claim for the cost of replacement locks.
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Herefordshire Council (24 022 064)
Statement Closed after initial enquiries Antisocial behaviour 22-Jun-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his complaint about noise disturbance. There is insufficient evidence of fault in its statutory nuisance decision. The Council has offered Mr X a suitable remedy for delay and poor communication. An investigation would not lead to a different outcome.