Decision search
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Kent County Council (25 007 520)
Statement Upheld Disabled children 10-May-2026
Summary: Miss X complained the Council wrongly refused her child Y’s application for a Blue Badge. There was fault in the Council’s record keeping. This caused undue distress to Miss X. The Council has agreed recommended actions to remedy the injustice caused.
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West Sussex County Council (25 009 720)
Statement Upheld Special educational needs 10-May-2026
Summary: Mrs X complained the Council delayed issuing her child Y’s Education, Health and Care (EHC) plan and failed to arrange suitable alternative education while he was out of school. There was fault in the Council’s actions. The Council agreed recommended actions to remedy the injustice caused and a service improvement recommendation.
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London Borough of Newham (25 011 878)
Statement Upheld Transport 10-May-2026
Summary: The Council’s basis for refusing Mr X’s application for a freedom pass is flawed. It cited Mr X’s failure to provide requested medical information as the reason for its refusal. The evidence shows Mr X did in fact provide the information requested.
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Welwyn Hatfield Borough Council (25 012 222)
Statement Closed after initial enquiries Allocations 10-May-2026
Summary: We cannot investigate this complaint about the Council’s handling of disrepair in Miss X’s council-rented home. We have no jurisdiction to investigate complaints about the management of council tenancies. We will not investigate the Council’s assessment of Miss X’s priority on its housing register. There is insufficient evidence of fault which would warrant an investigation.
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Plymouth City Council (25 012 244)
Statement Upheld Special educational needs 10-May-2026
Summary: The Council was at fault for the delay in issuing Miss X’s child, Y’s, Education, Health and Care Plan. The Council has agreed to apologise to Miss X and make a payment to acknowledge the distress, frustration and uncertainty this caused.
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Statement Upheld Residential care 10-May-2026
Summary: Mr X complained about the care provided to his late mother, Mrs Y, at one of the Care Provider’s care homes. The Care Provider was at fault for leaving Mrs Y with food while she was lying down, failing to check her commode and for not telling her family about some incidents. This caused Mr X distress and uncertainty over whether she was being properly supported. The Provider has already acted to remedy the injustice. The Provider was not at fault for the way it responded to Mrs Y’s resistance to care, the number of falls Mrs Y had or for the delay in diagnosing her fractured wrist.
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London Borough of Lewisham (25 012 531)
Statement Upheld Special educational needs 10-May-2026
Summary: Mrs X complained the Council delayed the EHC needs assessment for her son, Y. Mrs X said this distressed her and Y missed education. There was fault in the way the Council did not issue the EHC plan within statutory timescales. This frustrated and distressed Mrs X. The Council agreed to make a financial payment.
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Gloucestershire County Council (25 012 781)
Statement Upheld Charging 10-May-2026
Summary: There has been fault by the Council. It did not clearly communicate, in writing, the financial contribution that Mr D should make when his property value was disregarded for the first 12 weeks he was in residential care. An apology and review of procedures remedies the injustice, as the charges made by the Council were correct.
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West Northamptonshire Council (25 012 989)
Statement Not upheld Special educational needs 10-May-2026
Summary: Mrs X complained about the Council’s handling of her child’s Education, Health and Care Plan. We have ended our investigation because Ms X has appealed the Education, Health and Care Plan to the Tribunal, and further investigation would not achieve a different outcome.
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Gateshead Metropolitan Borough Council (25 013 796)
Statement Closed after initial enquiries Allocations 10-May-2026
Summary: We will not exercise discretion to investigate the Council’s decision to demote a housing application in 2022 and delay in the reveiw in 2023. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner. Mr X’s allegations of the Council’s malfeasance by its officers is a criminal allegation and can only be determined by the courts and the judiciary.