Decision search
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Buckinghamshire Council (24 020 079)
Statement Closed after initial enquiries Planning applications 14-Mar-2025
Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control. This is because we are unlikely to find fault.
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Isle of Wight Council (24 020 818)
Statement Closed after initial enquiries Other 14-Mar-2025
Summary: We will not investigate this complaint about the Council disclosing the complainant’s personal information to a third party. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate as the matter is best dealt with by the Information Commissioner’s Office.
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Nottinghamshire County Council (24 021 593)
Statement Closed after initial enquiries Highway repair and maintenance 14-Mar-2025
Summary: We will not investigate Mr B’s complaint that his car was damaged by a pothole. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.
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Wigan Metropolitan Borough Council (24 000 665)
Statement Upheld Special educational needs 14-Mar-2025
Summary: Miss X complained the Council failed to ensure J received suitable education provision over a prolonged period. Miss X also complained the Council failed to make reasonable adjustments so J could access free school meals when unable to attend school. We have found J missed suitable education provision for three academic terms, including during a key transition year, a fault the Council has accepted. The Council has agreed to increase the financial remedy it offered in recognition of the injustice to J. We cannot consider Miss X’s complaint about J’s school meal entitlement, as this is outside the Ombudsman’s jurisdiction. We have not considered complaints about some historic matters. We explain why in our statement.
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City of Doncaster Council (24 003 712)
Statement Upheld Assessment and care plan 13-Mar-2025
Summary: Mr Y complained the Council delayed carrying out a financial assessment, did not give clear information, and did not discuss Mrs X contributing to the cost of her care. We found the Council at fault for delays completing Mrs X’s financial assessment and for failing to send clear written information about charging and the assessment process at the relevant time. The Council agreed to provide Mrs X’s family a symbolic financial remedy for the frustration and distress this caused.
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Stockport Metropolitan Borough Council (24 005 011)
Statement Upheld Special educational needs 13-Mar-2025
Summary: Miss X complains the Council failed to deliver her son H’s Education, Health and Care Plan in line with statutory timescales, causing frustration and uncertainty. We find fault with the Council for delay, and have agreed a symbolic payment for the distress and frustration caused to Miss X.
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Northumberland County Council (24 005 014)
Statement Upheld Alternative provision 13-Mar-2025
Summary: Mr X complained that the Council did not deal with his daughter Y’s education properly. The Council is at fault because it did not consider providing s19 alternative education provision. Mr X and Y suffered avoidable distress. Y suffered loss of educational provision. The Council should apologise, pay Mr X and Y £200 each for avoidable distress, pay Mr X £3,000 for missed educational provision and provide guidance to staff.
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Birmingham City Council (24 005 151)
Statement Upheld Refuse and recycling 13-Mar-2025
Summary: Mr B complained the Council has repeatedly failed to collect his waste on the scheduled collection days, and the Council’s online platform to report missed collections is not fully accessible for disabled people. The Council was at fault for the continued failure to collect Mr B’s waste on the scheduled days. It was also at fault for the failure to address all Mr B’s concerns in its response to his complaint. Because of the fault, Mr B suffered frustration and uncertainty, and it meant he continued to contact the Council to report the missed collections. The Council has agreed to apologise to Mr B, make a symbolic payment, and issue a staff briefing.
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Essex County Council (24 005 168)
Statement Upheld Special educational needs 13-Mar-2025
Summary: The Council was at fault for delay completing a review of Y’s EHC plan in 2022, but this did not cause significant injustice. The Council was also at fault over its communication with Mrs X following the 2023 review. This delayed Y receiving tutoring by two months and meant Y missed educational provision in that time. The Council agreed to provide a financial remedy to recognise this injustice.
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All Souls Catholic Primary School (24 005 966)
Statement Upheld School admissions 13-Mar-2025
Summary: Mrs X complained the school admission panel failed to follow proper process or properly consider her appeal for a place for her son. Mrs X complained the appeal hearing was rushed and they were not given the opportunity to present their case fully. We found the failure to record the panel's consideration and the reasons for its decision is fault. As is the failure to explain or provide a summary of the issues the panel considered and the reasons for the panel's decision in the decision letter. These faults have caused Mrs X an uncertainty and frustration. The School had agreed to arrange a fresh appeal Mrs X and take action to improve how decisions are recorded.