Decision search
Your search has 57388 results
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South Gloucestershire Council (25 023 956)
Statement Closed after initial enquiries Council tax 11-May-2026
Summary: We will not investigate Mr X’s complaint about a data breach and the Council sending an Enforcement Agent to his property. Another body is better placed to investigate the first part of his complaint, and a further investigation is unlikely to achieve anything worthwhile for the second part of his complaint.
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Bristol City Council (25 029 703)
Statement Closed after initial enquiries Street furniture and lighting 11-May-2026
Summary: We will not investigate Mr X’s complaint about the Council’s decision to relocate a bus stop and place it outside his property. This is because there is insufficient evidence of fault by the Council.
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London Borough of Havering (25 030 443)
Statement Upheld Parking and other penalties 11-May-2026
Summary: We will not investigate this complaint about the Council’s failure to refund Mr X’s payment for a penalty charge notice following a court decision. This is because the Council has agreed to apologise to Mr X and pay him £100 and this provides a suitable remedy for his injustice.
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Statement Closed after initial enquiries Highway repair and maintenance 11-May-2026
Summary: We will not investigate Mr X’s complaint about the Council’s refusal of his compensation claim after his car was damaged by a pothole. This is because it is reasonable for Mr X to pursue his compensation claim at court.
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Nottinghamshire County Council (26 002 392)
Statement Closed after initial enquiries Highway repair and maintenance 11-May-2026
Summary: We will not investigate Miss B’s complaint that her car was damaged by a large pothole which the Council had failed to repair. This is because it is reasonable for Miss B to pursue her compensation claim at court.
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Epsom & Ewell Borough Council (26 002 458)
Statement Closed after initial enquiries Highway repair and maintenance 11-May-2026
Summary: We will not investigate Miss B’s complaint that her car was damaged when Council workers were cutting grass nearby. This is because it is reasonable for Miss B to pursue her compensation claim at court.
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London Borough of Islington (26 002 497)
Statement Closed after initial enquiries Parking and other penalties 11-May-2026
Summary: We will not investigate Mr B’s complaint about a Penalty Charge Notice for an alleged moving traffic contravention. This is because it was reasonable for Mr B to put in an appeal to London Tribunals.
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Newcastle upon Tyne City Council (25 005 321)
Statement Upheld Special educational needs 10-May-2026
Summary: Miss X complained the Council delayed completing Y’s EHC Plan and did not communicate effectively. The Council was at fault for significant delay, poor communication, and failing to take sufficient action when Y was not accessing education. This caused Miss X distress and uncertainty, and Y missed around two months of education. The Council agreed recommended actions to remedy the injustice caused.
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Essex County Council (25 006 388)
Statement Upheld Alternative provision 10-May-2026
Summary: We have found the Council at fault for its poor communication in response to Ms X’s request for Education Other Than At School for her son, Y. The Council also failed to consider it Section 19 duty when Y stopped attending school. This fault caused Ms X and Y avoidable distress and caused Y to miss out on alternative provision. The Council has agreed to take action to remedy this injustice.
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Surrey County Council (25 006 942)
Statement Not upheld Alternative provision 10-May-2026
Summary: Ms X the Council failed to provide her son with alternative provision and a full-time education when he was unable to attend school. We have found no evidence of fault in the way the Council considered these matters. So, we have completed our investigation.