Decision search
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London Borough of Bromley (24 013 750)
Statement Upheld Special educational needs 22-Jun-2025
Summary: Miss X complained about the Council’s failure to issue an amended Education, Health and Care Plan within the statutory timeframe, failure to provide support for her son’s (Y) special educational needs as well as poor communication and complaint handling. We found the Council to be at fault. This caused distress, frustration and had an impact on Y’s development. To remedy this injustice, the Council agreed to apologise, make a symbolic payment to Miss X and ensure delivery of missed provision.
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East Sussex County Council (24 013 940)
Statement Upheld Special educational needs 22-Jun-2025
Summary: Mrs X complained that her child missed educational provision. There was a delay in holding an annual review and in sending the final Education, Health and Care Plan after that review. This delayed the Council being aware that a child was out of school. The Council was at fault as it did not check that provision was being put in place by a school after it had been told that a child was not attending school. A payment remedies the uncertainty caused to Mrs X, who will never know if other provision could have been put in place earlier if the monitoring had occurred.
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Bristol City Council (24 014 053)
Statement Not upheld Other 22-Jun-2025
Summary: Mr X complained about the Council’s response to issues caused by a vehicle dweller encampment close to his home. There is no fault in the Council’s decision making process, it has made decisions in accordance with its policy. The Council is due to review the policy to ensure it is clear and consistent, taking into account views of residents and vehicle dwellers. The Council also carried out the actions it promised in its response to Mr X’s complaint.
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London Borough of Hackney (24 014 261)
Statement Upheld Allocations 22-Jun-2025
Summary: Miss X complained the Council delayed reviewing its decision on her housing register application. When it did the review, Miss X complained it failed to consider the relevant medical evidence when deciding her priority award. She also complained the Council prevented her from bidding on adapted properties, despite needing one due to her disabilities. The Council significantly delayed reviewing its decision which was fault. The Council then carried out the review and there was no fault in how it reached its decision. It also did not prevent Miss X from bidding on adapted properties. The Council has agreed to provide evidence that it has paid the £200 it offered Miss X in its stage two response to remedy the distress, frustration and uncertainty caused by the delay in carrying out the review.
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Westminster City Council (24 014 490)
Statement Upheld Homelessness 22-Jun-2025
Summary: Ms E complained about the way the Council dealt with her homelessness application. She said the Council failed to communicate with her, to follow the correct process and then offered her properties which were not appropriate for her needs. Ms E says the Council has caused her mental and physical health to deteriorate due to the stress it has caused her. We found the Council at fault. The Council has agreed to apologise, and make a symbolic payment in recognition of injustice caused to Ms E.
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London Borough of Ealing (24 014 759)
Statement Not upheld School transport 22-Jun-2025
Summary: Ms X complained the Council has wrongly refused her application for home to school transport for her child who has additional needs. We have found no fault in the way the Council dealt with the matter. So have completed our investigation.
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Gloucestershire County Council (24 014 881)
Statement Upheld Alternative provision 22-Jun-2025
Summary: Mrs X complained the Council failed to arrange alternative educational provision for her child (Y) when they were unable to attend school due to illness. The Council was at fault for failing to consider alternative educational provision between September and December 2023 when it became aware that Y was not attending school. The Council has agreed to make a payment to recognise the distress, frustration and uncertainty this caused.
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Gloucestershire County Council (24 015 276)
Statement Upheld Alternative provision 22-Jun-2025
Summary: Mrs X complained the Council delayed arranging alternative educational provision for her child, Z when she was unwell and unable to attend school. When the Council did then arrange the provision, Mrs X said this was part-time and unsuitable. The Council was at fault as there was a six month delay in arranging the provision. However, the Council was not at fault regarding the suitability of the provision as it was appropriate for Z’s needs. The Council has agreed to apologise and make a payment for Z’s missed provision to recognise the distress, frustration and uncertainty caused.
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City of Bradford Metropolitan District Council (24 015 409)
Statement Closed after initial enquiries Allocations 22-Jun-2025
Summary: We will not investigate this complaint that the Council withdrew a housing offer. This is because there is insufficient evidence of fault causing injustice. In addition, we cannot investigate the actions of Housing Associations.
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City of Bradford Metropolitan District Council (24 015 751)
Statement Not upheld Assessment and care plan 22-Jun-2025
Summary: Mr X complained on behalf of Mrs Y the Council failed to consider evidence relating to Disability Related Expenditure. Mr X also says officers made comments that Mrs Y should not be entitled to various Disability Related Expenditure and there was no support plan in place for Mrs Y. Mr X is also unhappy with how the Council dealt with his complaint. We have not found fault in the Council’s actions.