Decision search
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Southend-on-Sea City Council (25 001 658)
Statement Closed after initial enquiries Planning applications 01-May-2025
Summary: We will not investigate Mr B’s complaint about incorrect planning advice he received from the Council. This is because an investigation would not add to the investigation undertaken by the Council.
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Manchester City Council (24 002 841)
Statement Closed after initial enquiries Residential care 30-Apr-2025
Summary: We will not investigate Mrs X’s complaint about care provided to her late father. There is no worthwhile outcome achievable through investigation. Further the complaint is late and there are no good reasons to exercise discretion to investigate it now.
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London Borough of Lambeth (24 003 541)
Statement Upheld Homelessness 30-Apr-2025
Summary: We have found the Council at fault for how it handled Miss X’s homelessness case and her request to be referred to another council. This caused Miss X avoidable distress and uncertainty and left her and her child in unsuitable accommodation. The Council has agreed to remedy Miss X’s injustice with an apology, symbolic payment and a backdated position on a transfer waiting list.
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London Borough of Hackney (24 006 509)
Statement Upheld Homelessness 30-Apr-2025
Summary: Ms X complained about the Council’s handling of her homeless application. She also complained the Council wrongly asked her to submit a new housing register application and it did not help her get her bidding details. We find the Council was at fault for the way it handled Ms X’s homeless application. It was also at fault for failing to help Ms X get her bidding details and for its communication with her on why she had to submit a new housing register application. These faults caused her frustration. The Council has agreed to our recommendations to apologise to Ms X and implement a service improvement.
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London Borough of Enfield (24 006 620)
Statement Upheld Homelessness 30-Apr-2025
Summary: Miss X complained the Council failed to deal with her complaint about the suitability of temporary accommodation including failing to advise her of her right to submit a suitability review request. She also complained the Council failed to protect her belongings and says this all caused distress. There was fault in the Council’s failure to advise Miss X of her review rights. It should now offer a suitability review and make a payment for the distress.
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Walsall Metropolitan Borough Council (24 006 858)
Statement Upheld Special educational needs 30-Apr-2025
Summary: Mr X complained about the Council’s failure to complete his child’s (Y) Education, Health and Care Plan annual review. He also complained the Council did not provide Y with suitable education and with the provisions contained in his Plan after he was excluded from his school and its poor communication with Mr X. There were various faults by the Council which caused injustice to Y and Mr X. The Council will take action to remedy the injustice caused.
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Manchester City Council (24 007 686)
Statement Not upheld Assessment and care plan 30-Apr-2025
Summary: Ms B complained that the Council, in respect of her late uncle Mr D failed to provide adequate care for him at home, failed to respond appropriately to signs of his cognitive decline and failed to properly carry out a best interests decision in respect of his finances. We have not found fault in the Council’s actions.
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Wakefield City Council (24 008 316)
Statement Upheld Assessment and care plan 30-Apr-2025
Summary: Mrs X complained the Council failed to properly assess her mother before placing her in residential care, forced her mother into a second placement, delayed responding to safeguarding concerns, excluded Mrs X from meetings and failed to act on the concerns she raised. The Council failed to include relevant professionals in assessing Mrs Y, failed to involve Mrs X in meetings and failed to consider safeguarding concerns about the home properly. That has caused Mrs X distress and uncertainty. An apology, payment to Mrs X and reminder to officers is satisfactory remedy.
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London Borough of Havering (24 008 441)
Statement Upheld Looked after children 30-Apr-2025
Summary: Miss X complained about how the Council manged her savings as a looked after child. There was fault in how the Council delayed transferring Miss X’s savings to her Child Trust Fund account and how it failed to provide Miss X with clear information about her savings. This caused Miss X avoidable distress for which the Council agreed to apologise and pay her a financial remedy. It also agreed to review its policy and practices around savings for looked after children.
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Norfolk County Council (24 008 885)
Statement Not upheld Fostering 30-Apr-2025
Summary: Mr and Mrs X complain about a LADO investigation and the removal of a child they were fostering. There was no fault in the Council’s response to allegations by a child Mr and Mrs X fostered.