Decision search
Your search has 53231 results
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North Lincolnshire Council (24 017 672)
Statement Not upheld Assessment and care plan 20-Aug-2025
Summary: Ms A complained about the way the Council managed the care and treatment of her late mother Mrs X. We have not found fault on the part of the Council.
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Leeds City Council (24 017 715)
Statement Upheld Special educational needs 20-Aug-2025
Summary: Miss X complained that her child, Y, did not receive the provision in Section F of their Education, Health and Care Plan. There was fault by the Council. Y did not receive all the provision for over 3 terms and the Council did not respond to Miss X’s concerns about this. There was also delay in carrying out an annual review and a failure to issue a final Education, Health and Care Plan after a previous annual review. An apology, symbolic payment and service improvement remedies the injustice from the loss of education.
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Central Bedfordshire Council (24 021 179)
Statement Closed after initial enquiries Highway repair and maintenance 20-Aug-2025
Summary: We will not investigate Mrs X’s complaint about the Council not ensuring a road serving her property has been properly resurfaced. The law allows Mrs X to take this highway maintenance matter to the Magistrates’ court, which it would not be unreasonable for her to do. This takes her complaint outside of our jurisdiction. It would be reasonable for Mrs X to make any claim of property damage due to the highway’s condition to the Council’s insurers then the courts, if required.
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New Forest District Council (24 022 764)
Statement Closed after initial enquiries Leisure and culture 20-Aug-2025
Summary: We will not investigate this complaint about rent increases for beach huts. Ms X can take the matter to court, and it is reasonable to expect her to do so.
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North East Lincolnshire Council (25 001 227)
Statement Closed after initial enquiries Residential care 20-Aug-2025
Summary: We will not investigate Miss X’s complaint about the care her late father Mr Y received from a Council-commissioned care provider. The Care Provider has investigated Miss X’s concerns, upheld parts of her complaint, apologised and taken action to improve. We could not add anything to the Care Provider’s response or achieve the outcome Miss X wants.
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London Borough of Lewisham (25 001 409)
Statement Closed after initial enquiries Allocations 20-Aug-2025
Summary: We will not investigate Ms X’s complaint about the priority awarded on the Council’s housing register because there is insufficient evidence of fault to justify our involvement.
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Airmyn Residential Ltd (25 001 851)
Statement Upheld Residential care 20-Aug-2025
Summary: We will not investigate this complaint about residential care costs. This is because during our enquiries, the Care Provider agreed to refund Mrs X. That was the outcome she wanted and remedies any injustice caused.
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East Sussex County Council (25 001 937)
Statement Closed after initial enquiries Charging 20-Aug-2025
Summary: We will not investigate this complaint about how the Council completed a financial assessment. That is because most of the complaint is late. Where the complaint is in time, there is not enough evidence of fault to justify our involvement.
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Derby City Council (25 002 266)
Statement Closed after initial enquiries Charging 20-Aug-2025
Summary: We will not investigate Ms X’s complaint that the Council told her that her father’s care would be free. There is not enough evidence of fault to justify an investigation.
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Walsall Metropolitan Borough Council (25 002 374)
Statement Closed after initial enquiries Charging 20-Aug-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s decision that her relative must contribute towards her transport costs to a day care centre. There is not enough evidence of fault to justify an investigation.