Decision search
Your search has 54735 results
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Topsham Care Limited (25 001 620)
Statement Upheld Residential care 27-Nov-2025
Summary: Mrs B complained about the way in which the care Provider had terminated its contract with her late mother (Mrs D) after a hospital stay. Mrs B was given very little notice to find an alternative placement. We found some injustice. The Care Provider has agreed to apologise to Mrs B, make a symbolic payment to her and has changed the terms of its contract to include this emergency scenario.
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London Borough of Lambeth (25 005 450)
Statement Closed after initial enquiries Council tax 27-Nov-2025
Summary: We will not investigate this complaint about the Council holding Miss X liable for council tax. This is because it would be reasonable for Miss X to appeal to the Valuation Tribunal.
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Harborough District Council (25 006 792)
Statement Upheld Homelessness 27-Nov-2025
Summary: We have upheld Ms X’s complaint about the Council’s handling of her homelessness application because it delayed accepting a main housing duty, failed to keep her personalised housing plan under review and failed to offer temporary accommodation when it should have done. The Council has agreed to take appropriate steps to remedy the uncertainty caused.
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Bristol City Council (25 007 705)
Statement Closed after initial enquiries Council tax 27-Nov-2025
Summary: We will not investigate how the Council handled Mr X’s complaints about council tax. This is because there is not enough evidence of fault to justify investigation. While there was delay in responding, this did not cause significant injustice.
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Bedford Borough Council (25 007 826)
Statement Closed after initial enquiries Antisocial behaviour 27-Nov-2025
Summary: We will not investigate Mr X complaint about the Council’s response to his neighbour’s antisocial behaviour. The Complaint is late. We will also not investigate Mr X’s complaint about discrimination by the Council. There is insufficient evidence of fault to justify investigating.
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Royal Borough of Greenwich (25 008 401)
Statement Closed after initial enquiries Allocations 27-Nov-2025
Summary: We will not investigate Miss X’s complaint about how the Council handled her homelessness and housing application. There is not enough evidence of fault to justify an investigation and it is reasonable for the complainant to have appealed to the County Court
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Rother District Council (25 008 506)
Statement Closed after initial enquiries Enforcement 27-Nov-2025
Summary: We will not investigate this complaint about the Council’s handling of planning enforcement matters on a site neighbouring the complainant’s home. There is insufficient evidence of fault in the way the Council has reached its decisions.
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Preston City Council (25 008 527)
Statement Closed after initial enquiries Planning applications 27-Nov-2025
Summary: We will not investigate this complaint about how the Council dealt with an application for a Certificate of Lawfulness of proposed use or development. This is because we are unlikely to find fault.
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Leicester City Council (25 008 559)
Statement Closed after initial enquiries Child protection 27-Nov-2025
Summary: We will not investigate Mr X’s complaint the Council has ignored his safeguarding concerns about his child. There is not enough evidence of fault to justify our involvement. It would be reasonable for Mr X to take any concerns he has about care and contact arrangements for his child to court.
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City of Doncaster Council (25 008 739)
Statement Closed after initial enquiries Parking and other penalties 27-Nov-2025
Summary: We will not investigate Mr X’s complaint about the Council’s quote for a dropped kerb extension. The is because there is insufficient evidence of fault by the Council to warrant an investigation.