Decision search
Your search has 57387 results
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Shropshire Council (25 027 338)
Statement Closed after initial enquiries Disabled facilities grants 31-Mar-2026
Summary: We will not investigate this complaint about the Council’s decision on Ms X’s Disabled Facilities Grant application. This is because there is not enough evidence of fault, in how the Council decided the matter, to justify investigation.
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Essex County Council (25 029 672)
Statement Closed after initial enquiries School admissions 31-Mar-2026
Summary: We will not investigate this complaint about school admissions. This is because it is unlikely we would find fault with the issues complained about.
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Statement Closed after initial enquiries School admissions 31-Mar-2026
Summary: We will not investigate this complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault
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London Borough of Bromley (24 022 926)
Statement Upheld Assessment and care plan 31-Mar-2026
Summary: The Council was not at fault for the action it took to meet Mrs X’s needs when she moved into its area. However, when she moved out of the Council’s area, it should have continued delivering her care until the new authority accepted responsibility. It did not do so, for which it was at fault. Mrs X suffered distress, which the Council has agreed to recognise with an apology and a symbolic payment. It will also take steps to improve its service.
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Birmingham City Council (24 023 024)
Statement Closed after initial enquiries Other 31-Mar-2026
Summary: We will not investigate this complaint about how the Council dealt with resident’s concerns about vehicles connected to a local business obstructing the road. This is because further investigation would not lead to a different outcome and no worthwhile outcome is achievable by our investigation. We are also satisfied with the Council’s actions.
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London Borough of Enfield (25 003 979)
Statement Upheld Allocations 31-Mar-2026
Summary: We found there was fault in the way the Council dealt with a disrepair report Miss X made. The Council did not properly address its duty to take appropriate action under the Housing Health and Safety Rating System (HHSRS). We also found there was some delay in the Council deciding Miss X’s application to join the housing register but we found its decision not to allow this was in accordance with its policy. We recommended an apology and a payment to recognise the fault caused uncertainty to Miss X.
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Essex County Council (25 005 252)
Statement Upheld Special educational needs 31-Mar-2026
Summary: Mrs X complained about the way the Council carried out the Education Health and Care Plan process for her daughter (Y). She also complained about the Council’s delays in arranging education and special educational provision for Y and the Council’s actions in response to her Personal budget request. We found fault with the Council for the delay in arranging special educational provision for Y, as well as for the delays and failings with the Annual Review and the Personal budget process. The Council’s fault caused injustice to Y and Mrs X. The Council has agreed to apologise and make payments to Mrs X to recognise her and Y’s injustice. The Council has also agreed to review its record keeping.
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London Borough of Enfield (25 005 300)
Statement Closed after initial enquiries Trees 31-Mar-2026
Summary: We will not investigate Mr X’s complaint about the Council’s decision to plant a tree on the public footpath outside his home. There is insufficient evidence of fault to warrant an investigation by the Ombudsman. We will not investigate the Council’s complaint handling because the tests in our Assessment Code are not met.
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Suffolk County Council (25 007 186)
Statement Upheld Assessment and care plan 30-Mar-2026
Summary: The Council was at fault in delaying the review of Ms X’s Care and Support Plan and in assessing her for, and arranging, adaptations to her bathroom. The Council did not unfairly restrict her access to its services. The Council should agree to apologise to Ms X and make her symbolic payments to acknowledge the injustice caused.
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Hertfordshire County Council (25 007 340)
Statement Upheld Special educational needs 30-Mar-2026
Summary: Miss B complained the Council failed to update her son’s Education, Health and Care (EHC) Plan in line with a Tribunal decision within statutory timescales. She also complained it failed to secure specialist provision and failed to offer a suitable remedy. The Council was at fault. It failed to secure speech and language therapy (SaLT) and its communication was poor. Miss B suffered distress and frustration and C missed provision. The Council has agreed to make symbolic payments and send us evidence of progress it has made on its Improvement Plan.