Decision search
Your search has 54124 results
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Derbyshire County Council (25 005 517)
Statement Upheld Alternative provision 08-Sep-2025
Summary: Mrs X complained the Council delayed providing Alternative Provision of education for her child. Mrs X also complained the Council delayed production of her child’s Education, Health and Care Plan. We found fault with the Council failing to provide suitable education for Mrs X’s child from 30 November 2023 to 26 February 2024. We also found fault with the Council delaying production of Mrs X’s child’s Education, Health and Care Plan by 10 weeks outside the statutory timescales. The Council agreed to apologise to Mrs X and pay her £150 for the frustration, inconvenience and lost opportunity and £1,100 for her child’s missed education caused by the fault of the Council.
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East Riding of Yorkshire Council (25 005 644)
Statement Closed after initial enquiries Homelessness 08-Sep-2025
Summary: We will not investigate this complaint about the Council’s decision Miss X was intentionally homeless. It was reasonable for her to use her statutory right of appeal to the county court.
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Oxfordshire County Council (25 005 843)
Statement Closed after initial enquiries Parking and other penalties 08-Sep-2025
Summary: We will not investigate this complaint about a Penalty Charge Notice because it is reasonable to expect Mr Y to appeal to the Traffic Enforcement Centre and the Traffic Penalty Tribunal.
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Transport for London (25 005 901)
Statement Closed after initial enquiries Parking and other penalties 08-Sep-2025
Summary: We will not investigate this complaint about Transport for London’s handling of a penalty charge notice. This is because Transport for London has agreed to cancel the notice and it is unlikely further investigation would achieve anything more for Ms X.
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Wakefield City Council (25 005 932)
Statement Closed after initial enquiries School transport 08-Sep-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision not to provide free home to school transport for his son. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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Bracknell Forest Council (25 006 037)
Statement Closed after initial enquiries Councillor conduct and standards 08-Sep-2025
Summary: We will not investigate Mr X’s complaint about how a Councillor handled his enquiries. This is because there is insufficient evidence of fault causing Mr X a significant injustice.
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North Yorkshire Council (25 006 114)
Statement Closed after initial enquiries School transport 08-Sep-2025
Summary: We will not investigate Ms X’s complaint about fault in the Council’s implementation of its home to school transport policy. This is because the matter complained about has not caused Ms X any significant personal injustice which is serious enough to warrant an investigation.
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Stockton-on-Tees Borough Council (25 006 181)
Statement Closed after initial enquiries Planning applications 08-Sep-2025
Summary: We will not investigate this complaint about the Council refusing to take planning enforcement action against an outbuilding at a property next to the complainant. There is insufficient evidence of fault in the way the Council reached its decision on the case.
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South Gloucestershire Council (25 006 218)
Statement Closed after initial enquiries Child protection 08-Sep-2025
Summary: We will not investigate this complaint about the Council’s handling of a Child in Need plan and its complaints process. The Council has already investigated under the children’s statutory complaint procedures, and further investigation by us would not lead to a different outcome.
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Wealden District Council (25 006 432)
Statement Closed after initial enquiries Council tax 08-Sep-2025
Summary: We will not investigate this complaint about the Council’s handling of a council tax matter. This is because Mrs X has appealed to the Valuation Tribunal. And we cannot investigate the Valuation Office Agency which makes decides whether a property is uninhabitable. There is insufficient remaining injustice about other matters to warrant an investigation.