Decision search
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Wirral Metropolitan Borough Council (24 007 121)
Statement Upheld Special educational needs 08-Sep-2025
Summary: The Council failed to secure the special educational needs provision in Mrs X’s child, Y’s, Education, Health and Care Plan following a Tribunal order in March 2024. It also failed to respond to Mrs X’s complaint. This caused Mrs X distress, frustration and uncertainty and meant Y missed out on the provision in their Plan. The Council has agreed to apologise and make a payment to Mrs X.
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London Borough of Enfield (24 015 106)
Statement Upheld Special educational needs 08-Sep-2025
Summary: Ms X complained the Council failed to provide some Speech and Language Therapy set out in her child’s Education, Health and Care plan. We found the Council at fault, which caused Ms X injustice. The Council should make a payment and apologise to Ms X.
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Suffolk County Council (24 016 183)
Statement Closed after initial enquiries Child protection 08-Sep-2025
Summary: We will not investigate Mr X’s complaint about a lack of support from the Council’s children’s services after he left the family home in 2020. This is because the complaint is made late and I see no good reason to exercise discretion and consider it now.
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London Borough of Camden (25 002 928)
Statement Closed after initial enquiries Allocations 08-Sep-2025
Summary: We will not investigate this complaint about how the Council considered Ms X’s housing priority. There is insufficient evidence of fault and injustice to justify an investigation.
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East Sussex County Council (25 002 988)
Statement Closed after initial enquiries Alternative provision 08-Sep-2025
Summary: We will not investigate this complaint about the level of alternative provision the Council arranged for Mrs X’s son. She has used her right of appeal for her son’s Education, Health and Care Plan. The issues around alternative provision are not separable from this appeal.
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Buckinghamshire Council (25 003 071)
Statement Upheld Special educational needs 08-Sep-2025
Summary: We will not investigate this complaint about delays in the Council assessing Mrs X’s child’s special educational needs. This is because the Council agreed a suitable remedy for the distress and extra costs Mrs X incurred.
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Anchor Hanover Group (25 003 093)
Statement Closed after initial enquiries Charging 08-Sep-2025
Summary: We will not investigate this complaint about privately arranged adult social care. The legality of the contract is better considered by a court. It is unlikely we would find fault with the Care Provider chasing for fees for a service it has provided. It is unlikely we would add to the Care Provider’s investigation or achieve a different outcome.
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London Borough of Barnet (25 003 357)
Statement Closed after initial enquiries Parking and other penalties 08-Sep-2025
Summary: We cannot investigate Mr X’s complaint about a penalty charge notice because he has used his right to submit a witness statement to the Traffic Enforcement Centre. The matter is therefore outside our jurisdiction.
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Bath and North East Somerset Council (25 003 590)
Statement Closed after initial enquiries Other 08-Sep-2025
Summary: We could not add to the findings of an independent investigator who was extremely critical of the Council’s dealings with Mr F and his children. Mr F is concerned about the children’s education now their mother has removed them from school. We cannot investigate this complaint because the Council has not had an opportunity to respond.
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Cheshire East Council (25 004 606)
Statement Closed after initial enquiries Fostering 08-Sep-2025
Summary: We will not investigate this complaint regarding Mr X being denied information from the Council about his foster career ending as the Information Commissioners Office is better placed to consider this matter. Mr X’s complaint about the Council’s involvement in his foster career ending and its refusal to re-register him as a foster carer is made late.