Decision search
Your search has 54124 results
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London Borough of Enfield (25 003 627)
Statement Closed after initial enquiries Council tax 09-Sep-2025
Summary: We will not investigate Miss X’s complaint about the Council’s pursuit of Council Tax arrears. It is reasonable to expect Miss X to appeal to the Valuation Tribunal any liability disagreement. It is unlikely we will achieve a significantly different remedy than the Council has provided for the recovery action it accepts it should not have taken.
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Bedford Borough Council (25 003 628)
Statement Upheld Safeguarding 09-Sep-2025
Summary: We will not investigate this complaint because the Council accepted it was at fault and provided a proportionate remedy for the injustice caused when it responded to Mr B’s complaint about temporary accommodation it placed him in. Further investigation would not lead to a different outcome.
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London Borough of Barnet (25 003 738)
Statement Closed after initial enquiries Special educational needs 09-Sep-2025
Summary: We will not investigate Ms X’s complaint about how the Council dealt with matters concerning her child’s Education Health and Care Plan. This is because an investigation by the Ombudsman would not add to the one carried out by the Council.
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Norfolk County Council (25 003 747)
Statement Closed after initial enquiries Alternative provision 09-Sep-2025
Summary: We will not investigate Ms X’s complaint that the Council has failed in its duty to make alternative educational provision for her child. There is insufficient evidence of fault to warrant an investigation.
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London Borough of Brent (25 003 851)
Statement Upheld Homelessness 09-Sep-2025
Summary: We will not investigate this complaint about the Council’s handling of a call Mrs X made to the Council’s housing needs service out of hours and delay assessing her homelessness. The Council has already accepted fault and offered an appropriate remedy for delay assessing homelessness and responding to the complaint. It is unlikely investigation into the handling of the call would achieve anything further.
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North Northamptonshire Council (25 004 063)
Statement Closed after initial enquiries Charging 09-Sep-2025
Summary: We will not investigate Mrs X’s complaint, brought on behalf of the late Mrs Y, about the Council’s decision to not disregard Mrs Y’s house when calculating her finances for care charging purposes. The complaint is late and there are no good reasons for us to investigate it now. Even if Mrs X’s complaint had not been late, we would not have investigated because there is not enough evidence of Council fault to have warranted an investigation.
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London Borough of Wandsworth (25 004 263)
Statement Closed after initial enquiries Council tax 09-Sep-2025
Summary: We will not investigate Mr X’s complaint about the wording used on a leaflet sent to local residents regarding council tax. This is because an investigation would be unlikely to lead to a finding of significant injustice.
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West Sussex County Council (25 004 450)
Statement Closed after initial enquiries Friends and family carers 09-Sep-2025
Summary: We will not investigate this complaint about financial support for a Special Guardian. The complaint is late and there are no good reasons to decide to investigate now. Nor will we investigate the Council’s refusal to consider a complaint about this matter, because it is unlikely we would find fault in its decision to refuse.
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Statement Upheld Refuse and recycling 09-Sep-2025
Summary: Mr D complains the Council failed to fully consider relocating communal waste bins. I do not have contemporaneous evidence of how the Council assessed the site and considered Mr D’s request. I have upheld the complaint and asked the Council to carry out a new assessment, which it should document, and share its decision with Mr D.
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Statement Upheld Special educational needs 09-Sep-2025
Summary: Mr X complained the Council failed to provide an appropriate placement and specialist provision for his children Y and Z. The Council was at fault. It failed to secure the provision for Y and Z set out in their Education, Health and Care (EHC) Plans and did not uphold Mr X’s complaint despite this. The Council has agreed to apologise and make payments to Mr X to acknowledge the frustration and lack of provision. It has also agreed to produce an action plan to address the shortage of special school provision in its area.