Decision search
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Wokingham Borough Council (24 020 909)
Statement Upheld Charging 10-Sep-2025
Summary: Ms A complained about the care provided to her father, and the related costs, which she said were unnecessary. Based on current evidence we consider the Council is at fault for its communication with Ms A. I have recommended it apologise to Ms A. I did not find fault in relation to the care costs complained of.
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Newcastle-under-Lyme Borough Council (25 002 635)
Statement Closed after initial enquiries Allocations 10-Sep-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his housing register application because there is insufficient evidence of fault to justify our involvement.
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Durham County Council (25 002 953)
Statement Closed after initial enquiries Private housing 10-Sep-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her reports of disrepair in her private rented housing because there is insufficient evidence of fault to justify our involvement.
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Devon County Council (24 022 865)
Statement Closed after initial enquiries Special educational needs 10-Sep-2025
Summary: Mrs X complained that the Council has failed to provide an appropriate level of service and failed to abide by statutory timescales in respect of her daughter’s special educational needs. We will not investigate Mrs X’s late complaint about delays in the Education Health and Care Plan needs assessment. Nor will we investigate Mrs X’s complaint about the content of her child’s Education, Health and Care Plan. This is because Mrs X appealed to the Special Educational Needs and Disability (SEND) Tribunal.
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London Borough of Islington (24 015 594)
Statement Upheld Allocations 10-Sep-2025
Summary: Miss Y complained the Council failed to carry out action it agreed to take following our final decision of 9 January 2024 on her previous complaint to us. We have found fault, causing injustice, by the Council in failing to move Miss Y to suitable alternative accommodation as it agreed to do in January 2024. The Council has agreed to remedy this injustice by apologising to Miss Y and making a payment to recognise the impact of her continued stay in unsuitable accommodation.
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London Borough of Barnet (24 016 999)
Statement Upheld Council tax 09-Sep-2025
Summary: Ms D complained about the Council’s handling of her council tax liability for a property she was not living at. She said she experienced distress and has financial costs as a result. We found no fault by the Council in how it handled Ms D’s council tax liability and recovery. However, there was some fault as it should have shared information about its Discretionary Council Tax Relief scheme sooner. The Council will apologise to acknowledge the limited injustice this caused her.
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Cheshire East Council (24 017 097)
Statement Upheld Safeguarding 09-Sep-2025
Summary: There was fault in the way the Agency provided care to Mrs D and in its record keeping. The Council has agreed to apologise, provide a financial remedy and carry out a service improvement.
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Oxfordshire County Council (24 018 295)
Statement Closed after initial enquiries Direct payments 09-Sep-2025
Summary: We will not investigate this complaint about flexibility of meeting adult social care needs. It is unlikely we would find enough evidence of fault given the Council did suggest many options. Although the complainant says they were not suitable it is unlikely we would settle that dispute. An Ombudsman investigation is therefore unlikely to achieve a different outcome.
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Statement Upheld Special educational needs 09-Sep-2025
Summary: Mrs X complained of the Council’s handling of her child, Y’s, Education Health and Care (EHC) Plan. Based on current evidence, the Council was at fault for failing to ensure Y’s Education, Health and Care (EHC) Plan was reviewed within statutory timescales. The Council was also at fault for a one-month delay in implementing Y’s funding for his Education Other Than at School (EOTAS) package. The Council has agreed to apologise and make a payment to recognise the distress, frustration and uncertainty this caused Mrs X. The Council was not at fault for putting the money into a managed account for Mrs X.
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London Borough of Enfield (24 019 324)
Statement Upheld Homelessness 09-Sep-2025
Summary: The Council was at fault for delay providing Ms X and her children temporary accommodation, failing to consider its main housing duty, and giving Ms X insufficient time to consider an offer. This meant a delay in Ms X moving back to the area where her support network was, and it disrupted her children’s education. The Council will apologise and make a payment to remedy the injustice.