Decision search
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Transport for London (25 013 084)
Statement Closed after initial enquiries Public transport 05-Nov-2025
Summary: We will not investigate this complaint about a Transport for London sign, which Mr X considers misleading. This is because there is not enough evidence of fault to warrant an investigation.
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London Borough of Islington (25 013 288)
Statement Closed after initial enquiries Council tax support 05-Nov-2025
Summary: We will not investigate this complaint about Council tax support because there was a right of appeal to a Valuation Tribunal.
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London Borough of Hounslow (25 013 372)
Statement Closed after initial enquiries Council tax 05-Nov-2025
Summary: We will not investigate this complaint about Council tax liability because there was a right of appeal to a Valuation Tribunal.
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Shropshire Council (25 013 650)
Statement Closed after initial enquiries Councillor conduct and standards 05-Nov-2025
Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find fault.
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Cambridgeshire County Council (25 013 818)
Statement Closed after initial enquiries Highway repair and maintenance 05-Nov-2025
Summary: We will not investigate Mr B’s complaint about his property being damaged by a Council-owned tree. This is because it is reasonable for Mr B to pursue this matter at court.
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Surrey County Council (24 015 976)
Statement Not upheld Assessment and care plan 05-Nov-2025
Summary: Ms X complained the Council failed to produce an adequate care plan for Mrs Y and did not arrange care to meet her needs. We do not find the Council at fault.
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Hartlepool Borough Council (24 017 610)
Statement Upheld Special educational needs 05-Nov-2025
Summary: Mr F complained the Council delayed reviewing his adult son’s education, health and care plan and failed to secure his special educational needs provision. We found delay which caused Mr F’s son uncertainty but on balance of probabilities did not cause loss of special educational needs provision. The Council has agreed to apologise.
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London Borough of Waltham Forest (24 018 299)
Statement Closed after initial enquiries Allocations 05-Nov-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s assessment of her housing register priority. There is not enough evidence of fault to justify an investigation.
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London Borough of Bexley (24 020 014)
Statement Upheld Special educational needs 05-Nov-2025
Summary: Ms X complained to the Council on behalf of her child, Mr Y, that the Council delayed putting in place speech and language therapy provision. We found the Council was at fault for the time taken to put in place the provision. This meant Mr Y missed speech and language provision he should have received. To remedy the injustice caused the Council agreed to apologise and make a payment to recognise the missed speech and language provision.
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Statement Upheld Alternative provision 05-Nov-2025
Summary: Ms Y complains the Council failed to ensure her child, who I will call D, received suitable education when they were unable to attend school full-time. She also complains about the Council’s decision to refuse to issue an Education, Health and Care Plan for D. There is fault in the first part of Ms Y’s complaint because the Council cannot demonstrate that it properly considered the request for D to receive alternative education, which created uncertainty. We cannot investigate the initial decision not to issue a plan because this carried a right of appeal which Ms Y used. However, we have found some delay in the Council’s issuing of the plan causing injustice which the Council has agreed to remedy.