Decision search
Your search has 56371 results
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Sefton Metropolitan Borough Council (25 000 088)
Statement Upheld Special educational needs 20-Mar-2026
Summary: Ms X complained the Council failed to secure special educational provision for her child, Y. We find the Council at fault for failing to check on the suitability of alternative provision Y’s school arranged between March and July 2022. This caused avoidable uncertainty for which the Council has agreed to apologise and make a symbolic payment. There was also a failure to secure special educational provision in Y’s Education, Health and Care Plan between February and July 2024. The Council has already offered a payment for missed special educational provision which is in line with our guidance.
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London Borough of Newham (25 001 434)
Statement Not upheld Charging 20-Mar-2026
Summary: We have ended our investigation about Ms M’s care charges. Part of the complaint is late and there are no good reasons to investigate now. The Council in its complaint response accepted it is at fault for discrepancies in the financial assessment for Ms M’s care and how it pursued her for the outstanding amount which caused Ms M and her daughter, Ms D, distress. The Council has apologised and agreed to reduce the debt to an amount agreed with the family. There is no worthwhile outcome I could achieve by investigating the complaint further.
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London Borough of Bromley (25 002 743)
Statement Upheld Enforcement 20-Mar-2026
Summary: Mr X complains about the Councils actions in relation to enforcement action taken against him. Mr X also says the Council failed to take enforcement action against a business near his property. Mr X has also complained that the Council added him to its Cautionary Contacts Register and failed to allow him a chance to appeal. Mr X also says the Council has provided inconsistent information about the way files could be sent/received by it. Mr X says this has caused him distress. We have found fault in the actions of the Council for failing to keep Mr X updated with any action it was taking about a planning enforcement issue he reported. The Council has agreed to write to Mr X to apologise.
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Leeds City Council (25 003 150)
Statement Closed after initial enquiries Other 20-Mar-2026
Summary: We will not investigate Mrs X’s complaint about delays in the Council’s planning enforcement investigation. This is because it is too late.
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Westminster City Council (25 011 325)
Statement Closed after initial enquiries Other 20-Mar-2026
Summary: We will not investigate this complaint about the Council allegedly breaching its procurement process when awarding a contract for a public art mural project. This is because we are unlikely to find sufficient evidence of fault to justify investigating.
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Essex County Council (25 011 995)
Statement Closed after initial enquiries Special educational needs 20-Mar-2026
Summary: We cannot investigate this complaint about the Council’s handling of Miss X’s daughter’s Education Health and Care needs assessment. This is because the issues Miss X raises concern the way the Council made its decisions about the content of the Education Health and Care Plan and Miss X has appealed to the Tribunal to challenge this. To investigate these issues would therefore encroach on the role of the Tribunal.
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London Borough of Hackney (25 013 337)
Statement Upheld Homelessness 20-Mar-2026
Summary: We will not investigate Mr X’s complaint about the Council’s delay in issuing its section 202 review decision. The Council has now made its decision and has agreed to apologise for the delay. Further investigation by us is therefore not proportionate.
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North Yorkshire Council (25 014 878)
Statement Closed after initial enquiries Noise 20-Mar-2026
Summary: We will not investigate this complaint about the Council’s investigation of a noise nuisance compalint. There is insufficient evidence of fault which would warrant an investigation.
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East Hertfordshire District Council (25 015 548)
Statement Closed after initial enquiries Antisocial behaviour 20-Mar-2026
Summary: We will not investigate Mrs X’s complaint about the Council’s failure to act on her reports of cannabis smells coming from a neighbour’s property and the nuisance it caused her because there is insufficient evidence of fault.
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London Borough of Bromley (25 015 551)
Statement Closed after initial enquiries Parking and other penalties 20-Mar-2026
Summary: We will not investigate this complaint about how the Council dealt with a vehicle crossover application. This is because it would be reasonable for Mr X to pursue the matter in court. Mr X has also not suffered significant injustice in relation to his complaint about who installed the dropped kerb.