Decision search
Your search has 50055 results
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Sefton Metropolitan Borough Council (24 007 891)
Statement Upheld Private housing 14-Mar-2025
Summary: Mr X complained the Council wrongly told his tenant to remain in his property despite him serving eviction notices and delayed responding to his complaint. The Council failed to consider whether it was reasonable for Mr Y to remain in the property and delayed responding to a complaint. Mr X incurred unnecessary legal and bailiff costs and experienced frustration. An apology, payment to Mr X and reminder to officers is satisfactory remedy.
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Wirral Metropolitan Borough Council (24 009 040)
Statement Upheld Special educational needs 14-Mar-2025
Summary: Mr X complained the Council delayed reviewing his child’s Education, Health and Care Plan and failed to provide suitable education for his child. I found the Council delayed for 12 months in reviewing Mr X’s child’s Education, Health and Care Plan. I also found the Council failed to properly consider its Section 19 duty to provide alternative provision of education from 7 February 2024 to the end of the academic year 2023/2024. This caused distress and frustration to Mr X and potential lost educational provision for his child. The Council has agreed to apologise to Mr X, pay him £500 for the distress and frustration caused and £1,450 for his child’s potential missed education.
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Leicestershire County Council (24 009 142)
Statement Upheld Special educational needs 14-Mar-2025
Summary: Ms X complained the Council failed to complete her sons’ annual reviews so that they were left without college places for 2024/5. We found fault causing injustice, including loss of special educational provision in Education, Health and Care Plans. The Council has agreed to apologise, make symbolic payments, and carry out service improvements.
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Cambridgeshire County Council (24 009 209)
Statement Closed after initial enquiries Drainage 14-Mar-2025
Summary: We will not investigate this complaint about drainage issues because there is another body better placed to deal with the complaint.
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London Borough of Harrow (24 009 315)
Statement Not upheld Transport 14-Mar-2025
Summary: Mr X, complains on behalf of Mrs Y. He said the Council has failed to properly reach a decision to refuse Mrs Y’s blue badge application. The Ombudsman does not find the Council to be at fault.
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Leicester City Council (24 009 332)
Statement Upheld School transport 14-Mar-2025
Summary: Miss X says the Council incorrectly assessed her child, Y’s, school transport application. Miss X says this has caused her financial losses and for Y to miss education. We have found fault in the actions of the Council for the delay in offering transport in Y’s school transport application. The Council has agreed to pay Miss X a financial payment.
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London Borough of Haringey (24 010 154)
Statement Closed after initial enquiries Other 14-Mar-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision to limit how he could contact it. There is not enough evidence of significant injustice to Mr X and further investigation would not lead to a different outcome.
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East Riding of Yorkshire Council (24 011 133)
Statement Closed after initial enquiries Charging 14-Mar-2025
Summary: We will not investigate Mrs X complaint about the financial assessment the Council completed for her husband. She says the Council refused to allow some costs as disability related expenditure and refused to consider her husband’s property related expenditure. This is because there is insufficient evidence of fault.
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Staffordshire County Council (23 011 300)
Statement Upheld Charging 14-Mar-2025
Summary: We have completed our investigation. The Council was at fault. It has agreed to apologise to Mrs X and recalculate the care fees owed. It will make a symbolic payment to Mrs X to recognise time, trouble and risk of harm. The Council will ensure its staff are aware of the relevant guidance that informs service users about the financial implications of care.
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London Borough of Tower Hamlets (23 020 218)
Statement Upheld Domiciliary care 14-Mar-2025
Summary: Mrs X complained the Council’s previous commissioned care provider regularly did not provide the care as set out in her daughter’s care plan, causing frustration and decline in her daughter’s health and wellbeing. We found some fault with the care provider. The Council has agreed to apologise and pay a symbolic payment to recognise the injustice caused.