Decision search
Your search has 53967 results
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London Borough of Islington (24 020 656)
Statement Upheld Alternative provision 05-Oct-2025
Summary: Ms X complained the Council failed to provide her child, Z, the special educational provision set out in his Education, Health and Care Plan. We find the Council at fault for a delay in issuing the final amended Education, Health and Care Plan following an annual review. This caused Z and Ms X frustration. The Council has agreed to apologise to remedy the injustice caused.
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London Borough of Waltham Forest (24 021 341)
Statement Closed after initial enquiries Homelessness 05-Oct-2025
Summary: We will not investigate this complaint about the Council’s offer of unsuitable temporary accommodation. It was reasonable for Ms X to use the review/appeal procedure available under the homelessness legislation.
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London Borough of Redbridge (24 021 870)
Statement Closed after initial enquiries Allocations 05-Oct-2025
Summary: We will not investigate this complaint about the Council’s decision not to allocate Ms X a property she successfully bid on. This is because an investigation would be unlikely to result in finding fault with the Council’s actions.
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Bury Metropolitan Borough Council (24 022 404)
Statement Not upheld Special educational needs 05-Oct-2025
Summary: We ended our investigation about free school meal payments. Miss X should have complained to us sooner and she had already used her appeal rights to the special educational needs and disabilities Tribunal.
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Bournemouth, Christchurch and Poole Council (24 022 796)
Statement Closed after initial enquiries Trees 05-Oct-2025
Summary: We will not investigate Ms X’s complaint about the Council not carrying out work on trees which are damaging her property. This is because there is not enough evidence of fault by the Council to warrant an investigation.
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Reading Borough Council (24 023 338)
Statement Closed after initial enquiries Child protection 05-Oct-2025
Summary: We will not investigate this complaint about the Council’s involvement with Mr X’s child as part of a child protection plan. This is because it is unlikely we would find fault and we cannot achieve what Mr X is looking for.
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Statement Upheld Special educational needs 05-Oct-2025
Summary: We will not investigate Mr X’s complaint about delays in an Education Health and Care Plan assessment following a Tribunal decision. The Council has agreed to a proportionate way to resolve the complaint.
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Leeds City Council (25 000 197)
Statement Closed after initial enquiries Allocations 05-Oct-2025
Summary: We will not investigate this complaint about Mr X’s housing application. The evidence suggests the Council properly reached its decision not to give Mr X’s application priority. We would be unlikely to achieve significantly more regarding the delay. The data protection concern is more properly for the Information Commissioner.
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Shropshire Council (25 002 279)
Statement Closed after initial enquiries Charging 05-Oct-2025
Summary: We will not investigate this complaint about the Council’s delay in completing its financial care assessment for Mrs X and its decision to charge for care services from the date they started. This is because there is not enough evidence of fault on the central point and any injustice is not significant enough to justify our involvement.
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Statement Closed after initial enquiries Other 05-Oct-2025
Summary: We will not investigate Mrs X’s complaint, brought by Mr Y, about the Care Provider forging signatures on a care contract document and how it investigated the matter. There is insufficient significant injustice to justify us investigating and we cannot achieve the complaint outcome sought.