Decision search
Your search has 51670 results
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Herefordshire Council (24 019 583)
Statement Closed after initial enquiries Safeguarding 01-May-2025
Summary: We will not investigate this complaint about adult safeguarding. There is not enough evidence of fault in the process the Council followed to decide not to start a safeguarding enquiry. So, we cannot question or criticise it even though the complainant disagrees. It is unlikely we would add to the Council’s complaint investigation or reach a different outcome.
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London Borough of Croydon (24 019 944)
Statement Upheld Assessment and care plan 01-May-2025
Summary: We will not investigate this complaint about communication failures by the Council during a stressful adult social care case. The Council has apologised to the complainant and addressed the concerns with relevant staff to improve future service. We are satisfied with the actions already taken; it is unlikely an Ombudsman investigation would add to this or achieve a different outcome.
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Manchester City Council (24 019 954)
Statement Closed after initial enquiries Council tax 01-May-2025
Summary: We will not investigate this complaint about council tax liability as this is a matter for the Valuation Tribunal.
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London Borough of Merton (24 019 971)
Statement Closed after initial enquiries Allocations 01-May-2025
Summary: We will not investigate Miss X’s complaint about the Council failing to consider the medical evidence she provided in January 2023. This is because the complaint is late and there are not good reasons to exercise discretion to consider the late complaint. In addition, the likely fault did not cause any injustice.
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Birmingham City Council (24 020 042)
Statement Closed after initial enquiries Other 01-May-2025
Summary: We will not investigate Mr X’s complaint about the Council not supporting him to move to another area as the complaint is late.
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Westminster City Council (24 020 070)
Statement Closed after initial enquiries Allocations 01-May-2025
Summary: We will not investigate this complaint about the Council’s refusal to accept Ms X onto its housing register. This is because there is not enough evidence of fault.
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London Borough of Wandsworth (24 020 175)
Statement Closed after initial enquiries Other 01-May-2025
Summary: We will not investigate this complaint about Council’s failure to investigate Mrs X’s complaints about boundary problems with her neighbour since the Council approved a new development in 2020. The problems are not within the Council’s remit as planning authority to resolve and she would need to seek a remedy by civil action in the courts.
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North Yorkshire Council (24 020 545)
Statement Closed after initial enquiries Noise 01-May-2025
Summary: We will not investigate this complaint about Council’s investigation of a noise nuisance complaint. There is not enough evidence of fault to justify our involvement.
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Avery Homes WSM Limited (24 020 610)
Statement Closed after initial enquiries Residential care 01-May-2025
Summary: We will not investigate Mrs X’s complaint about the standard of care provided to her mother by the Care Provider. The Care Provider has investigated Mrs X’s concerns, upheld parts of her complaint, apologised and taken action to improve. We could not add anything to the Care Provider’s response or achieve the outcome Mrs X wants.
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London Borough of Bexley (24 020 620)
Statement Closed after initial enquiries Child protection 01-May-2025
Summary: We will not investigate this complaint about how the Council dealt with Miss X’s complaints. The substantive matters in the complaints are closely linked to matters concerning the care of children which are or have recently been subject to court action. We are legally prevented from investigating these matters.