Decision search
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Manchester City Council (24 011 979)
Statement Upheld Special educational needs 14-Mar-2025
Summary: Mrs X complained that the Council failed to provide a proper education to her daughter, and caused delays when deciding her special educational needs support. We have found fault with the Council because it caused a short delay amending Mrs X’s daughter’s support. But this did not cause her a significant injustice. And we cannot comment on the other matters because they are linked to something which could have been appealed to the SEND Tribunal.
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Royal Borough of Kingston upon Thames (24 012 047)
Statement Upheld Residential care 14-Mar-2025
Summary: Miss X complains about how the Council communicated with her while she was in a care home placement awaiting rehabilitation. We will not investigate this complaint because the Council has already acted to address any potential fault and we are unlikely to achieve more.
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Kingston & Richmond Community NHS Health Trust - Teddington Memorial Hospital (24 012 047a)
Statement Closed after initial enquiries Hospital acute services 14-Mar-2025
Summary: Miss X complains about how the Council communicated with her while she was in a care home placement awaiting rehabilitation. We will not investigate this complaint because the Council has already acted to address any potential fault and we are unlikely to achieve more.
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Jesmond Nursing Home (24 012 047b)
Statement Closed after initial enquiries Other 14-Mar-2025
Summary: Miss X complains about how the Council communicated with her while she was in a care home placement awaiting rehabilitation. We will not investigate this complaint because the Council has already acted to address any potential fault and we are unlikely to achieve more.
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East Sussex County Council (24 012 637)
Statement Closed after initial enquiries Charging 14-Mar-2025
Summary: We will not investigate this complaint about a Personal Expense Allowance because there is not enough evidence of fault in how the Council made its decision, so we cannot question the outcome.
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Liverpool City Council (24 014 533)
Statement Upheld Other 14-Mar-2025
Summary: We will not investigate Dr X’s complaint that poor management of the supported living accommodation his son lives in led to his son incurring additional costs. This is because the Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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Preston City Council (24 014 948)
Statement Closed after initial enquiries Local welfare payments 14-Mar-2025
Summary: We will not investigate this complaint about an award from the Household Support Fund. This is because there is insufficient evidence of fault by the Council.
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City of Doncaster Council (24 015 359)
Statement Closed after initial enquiries Housing benefit and council tax benefit 14-Mar-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse to award any further support under its discretionary housing payment scheme. This is because there is insufficient evidence of fault.
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Anchor Hanover Group (24 015 904)
Statement Closed after initial enquiries Other 14-Mar-2025
Summary: We will not investigate this complaint about the Care Home’s handling of Mrs X’s request for her late mother’s care home records. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. We do not have powers to compel the Care Home to provide Mrs X with the care home records, and, also, the Information Commissioner may be better placed to advise Mrs X.
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Birmingham City Council (24 016 073)
Statement Upheld Special educational needs 14-Mar-2025
Summary: Mr X complained the Council delayed his son, Y’s, Education, Health and Care Plan annual review. He also complained the Council has not ensured Y received education or plan provision. Mr X said this distressed him, impacted him financially and Y has not received education or plan provision. There was fault in the way the Council did not complete the annual review process within statutory timescales and did not ensure Y received education or provision. This distressed Mr X and frustrated his right of appeal to the Tribunal. Y missed education and provision for three school terms. The Council has agreed to apologise, make a financial payment and provide guidance to its staff.