Decision search
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Leicestershire County Council (24 017 917)
Statement Upheld Alternative provision 27-Nov-2025
Summary: Mrs X complained the Council did not provide full time education suitable for her daughter’s needs when she could not attend school. We found the Council at fault for not putting in place provision it agreed her daughter needed, impacting on her educational progress. The Council has agreed to apologise and make a symbolic payment to recognise the injustice caused.
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London Borough of Camden (24 018 819)
Statement Upheld Assessment and care plan 27-Nov-2025
Summary: Mrs B complained about how the Council carried out a care assessment and awarded direct payments and raised concerns about the Council billing her for services she did not receive, failing to take account of her reasonable adjustments and delay considering her complaint. The Council delayed completing the care assessment and putting in place direct payments, wrongly billed Ms B for services she did not receive and delayed considering her complaint. There is no evidence of fault in other areas of the complaint. Ms B has experienced distress and missed out on care support. An apology, payment to Ms B, a further financial assessment, care plan review and training for officers is satisfactory remedy.
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West Sussex County Council (24 020 078)
Statement Upheld Assessment and care plan 27-Nov-2025
Summary: The Council was at fault for delaying carrying out a financial assessment of Mr Y’s care charges. This has left Mr Y with a significant debt. To remedy the injustice caused, the Council agreed to apologise and write off Mr Y’s debt for care charges until October 2024.
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Tameside Metropolitan Borough Council (24 021 187)
Statement Upheld Special educational needs 27-Nov-2025
Summary: Miss X complained about the Council’s failure to secure part of the provision set out in her child’s Education, Health and Care Plan, which she said adversely impacted her child’s transition to adulthood. We found the Council at fault in not securing the provision. To put right the injustice arising from its fault the Council agreed to apologise to Miss X and her child and make a symbolic payment.
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London Borough of Lambeth (24 021 363)
Statement Closed after initial enquiries Council tax 27-Nov-2025
Summary: We cannot investigate this complaint about the Council issuing liability orders for council tax in 2017 and pursuing them in 2025. We have no jurisdiction to investigate matters which have been subject to court proceedings.
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Statement Upheld Alternative provision 27-Nov-2025
Summary: There was fault by the Council when it failed to make alternative educational provision for a child who could not attend school. The Council also took too long to issue a final EHC Plan. The Council’s failings meant that the child was without a suitable education, causing distress to the child and her mother. The Council has already made improvements to its service. It has agreed to apologise to both the mother and the child, and make a symbolic payment in recognition of the education missed.
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Azure Charitable Foundation (25 000 666)
Statement Not upheld Domiciliary care 27-Nov-2025
Summary: We did not find fault with Azure Charitable Foundation for cancelling Mr Z’s provision of care. We found fault with Azure Charitable Foundation for failing to share its complaint process and a copy of Mr Z’s contract or service user guide with Miss X, Mr Z’s relative. This did not cause a significant personal injustice to either Miss X or Mr Z.
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London Borough of Lambeth (25 001 093)
Statement Upheld Homelessness 27-Nov-2025
Summary: Miss D says the Council failed to deal with disrepair in her temporary accommodation. I have found the Council at fault. It delayed assessing the disrepair and failed to take reasonable steps to ensure repairs were completed over a two year period. It left Miss D in unsuitable accommodation and caused significant distress to Miss D and her children. The Council has agreed to pay redress to Miss D for the faults identified.
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Hertfordshire County Council (25 001 165)
Statement Upheld Other 27-Nov-2025
Summary: We will not investigate this complaint about adult social care because it is unlikely we would add to the care provider’s investigation or reach a different outcome. The care provider accepted fault, apologised for the distress caused, and acted to improve future service. The Information Commissioner’s Office is better placed to consider concerns about breach of personal data.
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London Borough of Redbridge (25 001 399)
Statement Upheld Homelessness 27-Nov-2025
Summary: The Council failed to register Mrs X’s housing application accurately. However, this did not cause Mrs X an injustice as she did not miss out on a housing allocation as a result. There is no evidence of fault in how the Council assessed Mrs X’s medical priority.