Decision search
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London Borough of Merton (25 024 160)
Statement Closed after initial enquiries Allocations 11-May-2026
Summary: We will not investigate this complaint about delay in offering suitable accommodation. This is because there is not enough evidence of fault to justify investigating.
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London Borough of Hackney (25 024 256)
Statement Closed after initial enquiries Council tax 11-May-2026
Summary: We will not investigate Mr X’s complaint about council tax liability and the Council’s delay in issuing a council tax bill. Mr X can appeal to the Valuation Tribunal for the first part of his complaint. An investigation into the second part of is complaint is unlikely to achieve anything worthwhile.
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Kirklees Metropolitan Borough Council (25 024 564)
Statement Closed after initial enquiries Housing benefit and council tax benefit 11-May-2026
Summary: We will not investigate Miss X’s complaint about a housing benefit overpayment appeal, a data breach committed by the Council and delays in progressing her complaints. Miss X has already used her appeal rights for the overpayment decision. It is too late to complain about matters arising before the Tribunal’s decision and the data breach as these occurred some years ago. It is reasonable to expect her to complain to the Information Commissioner’s Office about more recent data protection matters. Finally, we will not investigate the Council’s complaint handling alone as this would not be a good use of our resources.
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London Borough of Barnet (25 024 681)
Statement Closed after initial enquiries Parking and other penalties 11-May-2026
Summary: We will not investigate this complaint about the Council’s handling of two penalty charge notices. This is because there is not enough evidence of fault in the Council’s consideration of Ms X’s vulnerability and it would be reasonable for Ms X to apply to the court to take the cases back to an earlier stage.
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Kent County Council (25 024 767)
Statement Closed after initial enquiries Other 11-May-2026
Summary: We cannot investigate Mr X’s complaint about information that the Council presented in court. This is because the law prevents us from investigating complaints about what happened in court.
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Birmingham City Council (25 024 834)
Statement Closed after initial enquiries Parking and other penalties 11-May-2026
Summary: We cannot investigate this complaint about a Penalty Charge Notice because Mrs X has already appealed to the Traffic Enforcement Centre about the same matter.
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Transport for London (25 026 412)
Statement Closed after initial enquiries Parking and other penalties 11-May-2026
Summary: We cannot investigate this complaint about Transport for London’s escalation of two penalty charge notices. This is because Mr X has used the alternative court remedy available to him and we cannot investigate matters which have already been considered by the courts.
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Nottinghamshire County Council (25 026 652)
Statement Closed after initial enquiries Residential care 11-May-2026
Summary: Ms C complains about her father’s discharge from hospital into a care home. Ms C complains the discharge occurred without her knowledge, provided inadequate care, and was too far away. We will not investigate this complaint as the issues date back to 2023 and are too long ago to properly investigate.
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NHS Nottingham and Nottinghamshire ICB (25 026 652a)
Statement Closed after initial enquiries Mental health services 11-May-2026
Summary: Ms C complains about her father’s discharge from hospital into a care home. Ms C complains the discharge occurred without her knowledge, provided inadequate care, and was too far away. We will not investigate this complaint as the issues date back to 2023 and are too long ago to properly investigate.
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Gedling Borough Council (25 027 124)
Statement Closed after initial enquiries Council tax 11-May-2026
Summary: We will not investigate this complaint about a Council tax premium because there is a right of appeal to a valuation tribunal and insufficient evidence of fault by the Council.