Decision search
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North Yorkshire Council (25 008 861)
Statement Not upheld School transport 16-Apr-2026
Summary: There was no fault in the way the Council considered Mrs X’s application for home to school transport.
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Coventry City Council (25 009 872)
Statement Not upheld Private housing 16-Apr-2026
Summary: Mr X complained the Council failed to enforce the Improvement notice it issued to his landlord in May 2024 and did not take appropriate action in response to his subsequent reports of disrepair. We find no fault in the Council’s actions or decision-making.
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Liverpool City Council (25 009 969)
Statement Upheld Special educational needs 16-Apr-2026
Summary: The Council failed to secure all the provision in an Education, Health and Care (EHC) Plan and while it offered a financial remedy at local resolution, this did not fully reflect the amount of provision missed. The Council has agreed to increase the remedy and make service improvements.
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London Borough of Redbridge (25 010 398)
Statement Upheld Disabled children 16-Apr-2026
Summary: Mr X complains the Council failed to properly consider a blue badge application for his child, Y. Mr X says this has caused him and his family distress. We have found fault in the Councils actions for failing to consider all information available to it. The Council has agreed to write to Mr X to apologise and pay him a financial payment alongside the action the Council has already taken.
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London Borough of Waltham Forest (24 022 506)
Statement Not upheld Assessment and care plan 16-Apr-2026
Summary: The Council was not at fault for deciding not to carry out a new assessment of Mr X’s care and support needs. It was entitled to decide Mr X’s needs had not changed since its last assessment and refer him to the NHS for further support.
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Westminster City Council (24 022 899)
Statement Closed after initial enquiries Domiciliary care 16-Apr-2026
Summary: We will not investigate this complaint about failure in adult social care support at home. This is because we cannot achieve the outcome he wants and there is no worthwhile outcome achievable by our investigation.
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London Borough of Croydon (25 000 438)
Statement Not upheld Enforcement 16-Apr-2026
Summary: The Council was not at fault. The Council acted in line with the planning enforcement process we would expect about a breach of planning control relating to a housing development Mr X lived on.
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City of Wolverhampton Council (25 003 879)
Statement Not upheld Other 16-Apr-2026
Summary: Mr X complained the Council failed to properly investigate his reports of flooding to his property caused by a neighbouring development. Mr X said the Council accepted a developer’s word they complied with planning permission without independent verification. Mr X’s property was damaged, and the situation caused distress and financial strain. There was no fault in the Council’s decision-making.
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London Borough of Lambeth (25 004 408)
Statement Upheld Special educational needs 16-Apr-2026
Summary: The Council carried out the Education, Health and Care (EHC) needs assessment without fault. The Council was at fault for failing to consider its section 19 duty after Mr X told the Council his child (Y) was not attending school. The Council has agreed to apologise and make a symbolic payment to remedy the distress, frustration and uncertainty caused.
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London Borough of Waltham Forest (25 011 089)
Statement Upheld Assessment and care plan 16-Apr-2026
Summary: Miss X complained about how the Council dealt with her care and support needs and that it placed her in unsuitable accommodation over a significant period. There was fault by the Council which caused injustice to Miss X. The Council will take action to remedy the injustice caused.