Decision search
Your search has 54124 results
-
Dacorum Borough Council (24 011 443)
Statement Upheld Other 25-Sep-2025
Summary: Mr X complained the Council failed to properly investigate his reports of water contamination in his home. We find fault with the Council’s complaint handling, but we find it has already acted to remedy the uncertainty and frustration caused by this.
-
London Borough of Waltham Forest (24 013 521)
Statement Closed after initial enquiries Other 25-Sep-2025
Summary: We will not investigate this complaint about Mr X’s contact with the Council and its complaints handling. The Council has already investigated under the children’s statutory complaint procedures, and further investigation by us would not lead to a different outcome.
-
Birmingham City Council (24 020 233)
Statement Upheld Council tax 25-Sep-2025
Summary: We found some fault by the Council on Mrs Y’s complaint about it failing to respond to correspondence. There was a delay replying to an email query she sent about her council tax account and responding to her stage 2 escalation request under its complaints procedure. The Council agreed to send Mrs Y a written apology for the fault found and carry out a review about the late stage 2 response. There was no fault on her complaint about it taking enforcement action against her.
-
Durham County Council (24 021 099)
Statement Upheld Charging 25-Sep-2025
Summary: Ms X complained the Council did not explain the fees and charges for her father’s (Mr F’s) care when he moved into supported accommodation. She said the Council did not charge him properly or communicated with him or Ms X for the last three years and has now issued a large invoice for his care.
-
Statement Upheld Special educational needs 25-Sep-2025
Summary: Mrs X complained the Council did not provide her child with a suitable education between September and December 2024. She says this impacted their education and emotional wellbeing. We find the Council at fault which caused injustice. The Council has agreed to make a payment to Mrs X.
-
Hertfordshire County Council (24 021 872)
Statement Closed after initial enquiries Special educational needs 25-Sep-2025
Summary: Mrs B complained the Council has failed to provide alternative education provision to her son, who I will refer to as C, and secure the provision set out in his Education, Health and Care (EHC) Plan since he stopped attending school. I have ended my investigation of Mrs B’s complaint. This is because Mrs B has appealed to a tribunal. We cannot investigate matters which are the subject of the appeal or are closely linked to the appeal.
-
Buckinghamshire Council (24 022 784)
Statement Upheld Trees 25-Sep-2025
Summary: Mr X complained about the Council’s failure to maintain a high hedge it owned behind his property. We found the Council did not apply the correct legislation or act according to its duties around high hedge complaints; this is fault. The faults caused Mr X frustration, time and trouble. The Council has agreed to apologise to Mr X, consider his concerns using the appropriate legislation, policy and guidance and review staff awareness around high hedge complaints.
-
Hertfordshire County Council (25 001 156)
Statement Upheld Special educational needs 25-Sep-2025
Summary: Miss Y complained that the Council delayed completing the annual review process for her son, B’s, Education, Health and Care (EHC) Plan. We found the Council at fault and it has agreed to pay Miss Y £500 in recognition of the avoidable stress and uncertainty.
-
Central Bedfordshire Council (25 001 353)
Statement Not upheld Special educational needs 25-Sep-2025
Summary: Mr X complained the Council failed to provide speech and language therapy for his child, Y, between May 2024 and April 2025. We have discontinued our investigation into Mr X’s complaint. The matters in his complaint were part of his appeal to the Special Educational Needs and Disabilities (SEND) Tribunal or are too closely linked to the appeal.
-
London Borough of Lewisham (25 003 182)
Statement Closed after initial enquiries Allocations 25-Sep-2025
Summary: We will not investigate this complaint about the way the Council dealt with Ms X’s homelessness application. This is because there is not enough evidence of fault to warrant an investigation.