Decision search
Your search has 55414 results
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Gateshead Metropolitan Borough Council (25 011 299)
Statement Closed after initial enquiries Other 14-Jan-2026
Summary: We will not investigate this complaint that the Council has not replaced a fence it removed. This is because ultimately Ms X has the right to take the Council to court for the cost of a replacement fence.
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Sefton Metropolitan Borough Council (25 011 309)
Statement Closed after initial enquiries School transport 14-Jan-2026
Summary: We will not investigate part of Mrs X’s complaint about the Council’s decision not to provide home to school transport for her child because there is insufficient evidence of fault. We will not investigate Mrs X’s complaint that the stage two decision letter was late because the Council already apologised and an investigation would not lead to a different outcome.
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City of Bradford Metropolitan District Council (25 011 368)
Statement Upheld Council tax 14-Jan-2026
Summary: We will not investigate this complaint about enforcement of a Council tax debt because the matter has been remedied.
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Manchester City Council (25 011 504)
Statement Closed after initial enquiries Council house sales and leaseholders 14-Jan-2026
Summary: We will not investigate this complaint about the Council issuing a second, and significantly higher, property valuation during the Right to Buy process, even though the complainant had already accepted the first valuation. It is reasonable to expect the complainant to use the alternative court remedy.
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Statement Closed after initial enquiries Council tax support 14-Jan-2026
Summary: We will not investigate this complaint about the Council’s management of Mr X’s council tax account. This is because an investigation would be unlikely to find fault with the Council’s actions.
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North Yorkshire Council (25 011 682)
Statement Closed after initial enquiries Special educational needs 14-Jan-2026
Summary: We cannot investigate Mrs X’s complaint about the consultation process the Council followed when it named a placement in Miss Y’s Education, Health and Care Plan, or Mrs X’s view the Council failed to secure the content of Miss Y’s EHC Plan during a tribunal process. This is because Mrs X appealed to a tribunal, and the law says we cannot investigate.
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Tameside Metropolitan Borough Council (25 011 731)
Statement Closed after initial enquiries Child protection 14-Jan-2026
Summary: We cannot investigate this complaint about the Council’s consideration of safeguarding concerns. The law prevents us from investigating complaints that have been part of court proceedings. For the remainder, we will not investigate because there is not enough evidence of fault in how the Council handled Mr X’s complaint to justify us investigating.
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Cheshire West & Chester Council (25 011 766)
Statement Upheld Other 14-Jan-2026
Summary: We will not investigate this complaint about the Council’s handling of a high hedge complaint as the Council has now served a high hedge notice, which is what the complainant wanted.
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Durham County Council (25 012 034)
Statement Closed after initial enquiries Highway repair and maintenance 14-Jan-2026
Summary: We will not investigate this complaint about the actions of the Council following the breach of a highway permit by a third-party company. We have not seen enough evidence of fault by the Council to justify an investigation. Also, the injustice claimed by the complainant results from the actions of a third party, not the Council.
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Walsall Metropolitan Borough Council (25 012 054)
Statement Closed after initial enquiries Trees 14-Jan-2026
Summary: We will not investigate this complaint about the Council’s failure to remove a tree behind Mr X’s home. This is because the complaint is made too late and we have seen no reason to exercise discretion in this matter.