Decision search
Your search has 57387 results
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London Borough of Sutton (26 000 276)
Statement Closed after initial enquiries Street furniture and lighting 20-Apr-2026
Summary: We will not investigate this complaint about the Council’s failure to prevent a telecommunication pole from being erected close to a private dwelling. There is insufficient evidence of fault which would warrant an investigation.
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Dudley Metropolitan Borough Council (26 000 377)
Statement Closed after initial enquiries Highway repair and maintenance 20-Apr-2026
Summary: We will not investigate Mr B’s complaint that his car was damaged due to the Council’s failure to safely manage works to the highway. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.
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Mid Suffolk District Council (25 022 208)
Statement Closed after initial enquiries Enforcement 20-Apr-2026
Summary: We will not investigate Mr X’s complaint the Council failed to update him when a named point of contact changed. The Council has already apologised to Mr X for its oversight, and we could achieve nothing more by investigating further.
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London Borough of Hackney (25 022 425)
Statement Closed after initial enquiries Housing benefit and council tax benefit 20-Apr-2026
Summary: We will not investigate Miss X’s complaint about a housing benefit overpayment. This is because it was reasonable for Miss X to use her right of appeal.
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Royal Borough of Windsor and Maidenhead Council (25 022 740)
Statement Closed after initial enquiries Other 20-Apr-2026
Summary: We will not investigate Mr X’s complaint about the Council failing to provide him with records and the Council’s records containing false and inaccurate information. This is because it would be reasonable for Mr X to take his complaint to the Information Commissioner’s Office.
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Statement Closed after initial enquiries Parking and other penalties 20-Apr-2026
Summary: We will not investigate this complaint about London Tribunals’ handling of Ms X’s request for a review of its decision to reject her appeal against a penalty charge notice. This is because there is not enough evidence of fault by London Tribunals and we cannot say its actions directly resulted in the increase of the penalty charge as she claims.
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Surrey County Council (25 023 081)
Statement Closed after initial enquiries Other 20-Apr-2026
Summary: We will not investigate Mr X’s complaint about the Council’s decision to change the term dates for the next academic year, and the decision by his children’s school to adopt a two-week half-term break because of the Council’s decision. This is because an investigation by us would not achieve anything worthwhile. We cannot investigate the school’s decision itself because the actions of an academy are outside our jurisdiction.
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Cambridgeshire County Council (25 024 053)
Statement Closed after initial enquiries Other 20-Apr-2026
Summary: We cannot investigate this complaint about a report the Council presented to a court. The law prevents us from investigating matters that have been subject to court proceedings.
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South Cambridgeshire District Council (25 024 066)
Statement Closed after initial enquiries Other 20-Apr-2026
Summary: We will not investigate this complaint about the Council’s response to an accident at work. Further investigation would not lead to a different outcome, and we cannot achieve what Mr X wants.
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London Borough of Bexley (25 026 859)
Statement Closed after initial enquiries Trees 20-Apr-2026
Summary: We will not investigate most of Mr X’s complaint about damage caused to his property by Council contractors because it is reasonable to expect Mr X to take the matter to court to achieve the outcome he seeks. We will not investigate the Council’s complaint handling because the tests in our Assessment Code are not met.