Decision search
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Statement Closed after initial enquiries Transport 20-Apr-2026
Summary: We will not investigate Mr X’s complaint, made on behalf of Mrs X about the Council’s charging for her transport costs to attend a day centre. There is not enough evidence of Council fault to warrant us investigating.
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London Borough of Lambeth (25 019 013)
Statement Closed after initial enquiries Allocations 20-Apr-2026
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her housing application because further investigation is unlikely to lead to a different outcome.
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London Borough of Redbridge (25 019 070)
Statement Closed after initial enquiries Planning applications 20-Apr-2026
Summary: We will not investigate Mr X’s complaint about how the Council decided planning permission for a neighbour’s garden structure, and how it dealt with his complaints. There is not enough evidence of fault in the Council’s planning decision-making process to warrant us investigating. We do not investigate councils’ complaint handling where we are not investigating the core issues giving rise to the complaint. We also cannot achieve the key outcomes Mr X seeks from his complaint.
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West Sussex County Council (25 019 596)
Statement Closed after initial enquiries Other 20-Apr-2026
Summary: We will not investigate this complaint about the way the Council dealt with Mr B’s written communication and questions in line with its corporate complaints procedure. There is not enough evidence of fault to justify investigating.
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Kent County Council (25 019 647)
Statement Closed after initial enquiries School transport 20-Apr-2026
Summary: We will not investigate Ms M’s complaint about the home to school transport offered by the Council for her daughter because there is not enough evidence of fault to justify an investigation.
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London Borough of Havering (25 013 468)
Statement Closed after initial enquiries Allocations 20-Apr-2026
Summary: We will not investigate Miss X’s complaint about the Council’s decision not to move her into alternative accommodation and reassess her housing band because there is insufficient evidence of fault which would warrant an investigation.
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London Borough of Croydon (25 029 952)
Statement Closed after initial enquiries Council tax 20-Apr-2026
Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a valuation tribunal.
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London Borough of Islington (25 030 254)
Statement Closed after initial enquiries Council tax 20-Apr-2026
Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a valuation tribunal.
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Salford City Council (25 031 891)
Statement Closed after initial enquiries Highway repair and maintenance 20-Apr-2026
Summary: We will not investigate Mr Y’s complaint about the Council’s refusal of his flooding damages. This is because it is reasonable for Mr Y to pursue his damages claim at court.
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Bedford Borough Council (26 000 080)
Statement Closed after initial enquiries Commercial and contracts 20-Apr-2026
Summary: We will not investigate Miss B’s complaint about the Council’s handling of the lease for a commercial premises. This is because it is reasonable for Miss B to take the Council to court.