Decision search
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Statement Closed after initial enquiries Allocations 14-Jan-2026
Summary: We will not investigate Ms X’s complaint about the offer of a property or the priority band awarded on its housing register because there is insufficient evidence of fault to justify our involvement. We cannot investigate some parts of her complaint because the law says we cannot investigate the Council’s actions as a registered social landlord.
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Salford City Council (25 010 377)
Statement Closed after initial enquiries Other 14-Jan-2026
Summary: We will not investigate Mr X’s complaint about the application of empty property relief. It is unlikely we would find fault.
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Norfolk County Council (25 010 705)
Statement Closed after initial enquiries Charging 14-Jan-2026
Summary: We will not investigate Mr X’s complaint about the Council not taking his late mother Ms Y’s care contributions, then billing for them after she had died and he had distributed her estate’s funds. The complaint is late and there are no good reasons for us to investigate it now. We also could not achieve the outcome Mr X seeks.
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Bournemouth, Christchurch and Poole Council (25 010 787)
Statement Closed after initial enquiries Private housing 14-Jan-2026
Summary: We will not investigate Mr X’s complaint about disrepair in a private property and retaliatory eviction. There is insufficient evidence of fault to justify investigating.
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Herefordshire Council (25 010 934)
Statement Upheld Allocations 14-Jan-2026
Summary: We will not investigate this complaint about Miss X's housing register application. This is because the Council has agreed to remedy the injustice.
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Milton Keynes Council (25 010 944)
Statement Closed after initial enquiries Managing council tenancies 14-Jan-2026
Summary: The law says we cannot investigate Mr X’s complaint about a delay in carrying out works to his property because the Council is acting as registered social landlord when carrying out work to its own housing stock.
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Reading Borough Council (25 010 946)
Statement Closed after initial enquiries Managing council tenancies 14-Jan-2026
Summary: We cannot investigate Ms X’s complaint about the Council’s failure to comply with a determination made by the Housing Ombudsman Service. The law says we cannot investigate complaints about councils when they are acting in their capacity as a registered social landlord.
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London Borough of Lambeth (25 011 119)
Statement Closed after initial enquiries Housing benefit and council tax benefit 14-Jan-2026
Summary: We will not investigate this complaint about how the Council handled Mr X’s housing benefit complaint. It is not a proportionate use of public funds to investigate complaint-handling in isolation, and the complaint is late in any event. The Information Commissioner is best placed to consider his complaint about the Council’s response to an information request.
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Bury Metropolitan Borough Council (25 011 132)
Statement Closed after initial enquiries Special educational needs 14-Jan-2026
Summary: We cannot investigate part of Miss X’s complaint about how the Council consulted schools or the decision to name a specific school in her child’s Education, Health and Care (EHC) Plan because Miss X appealed to a tribunal and the law says we cannot investigate. We will not investigate the remainder of Miss X’s complaint about poor communication or an earlier EHC Plan because an investigation is unlikely to achieve a different outcome and the injustice claimed is not significant enough.
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Statement Closed after initial enquiries Parking and other penalties 14-Jan-2026
Summary: We will not investigate this complaint about the delay in providing disabled parking bays. Whilst I acknowledge it has taken some time, I understand the bays have now been installed., We consider that further investigation will not lead to a different outcome.