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South Gloucestershire Council (25 006 248)
Report Upheld Homelessness 27-Apr-2026
Summary: Ms X complained the Council refused to support her and her child when they fled domestic abuse in 2023. Specifically, she says the Council decided they did not qualify for homelessness assistance because they did not have a local connection to the area. Instead, the Council referred them back to their previous area, where the domestic abuse had occurred, on the basis that they had a local connection there. Ms X says these decisions have severely affected her mental health and wellbeing and placed her and her child at risk of further harm.
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London Borough of Hounslow (25 003 635)
Statement Upheld Special educational needs 15-Apr-2026
Summary
Mr X complained about misleading information received from the Council which had led to the change of his daughter’s (Y) school. He also complained about insufficient support in Y’s new school.
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West Northamptonshire Council (25 006 286)
Statement Upheld Adoption 14-Apr-2026
Summary: Mr X complained about the Council’s actions in relation to his adoption case. The Council was at fault as it did not investigate Mr X’s complaint under the children’s statutory complaints procedure, causing uncertainty. The Council has agreed to apologise to Mr X and investigate his complaint under the children’s statutory complaints procedure.
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South Tyneside Metropolitan Borough Council (25 006 301)
Statement Closed after initial enquiries Charging 14-Apr-2026
Summary: Mrs X complains on behalf of her mother, Mrs Y, about inaccurate information regarding social care charges provided by the Trust and the Council. Mrs X says this led to Mrs Y accepting social care support which she would have rejected, had she known it would be chargeable. Mrs X says an invoice for the services caused upset and distress. She would like the Council to waive the charges. We will not investigate this complaint. An Ombudsman investigation is unlikely to achieve more than the Council’s local complaint investigation.
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Gateshead Health NHS Foundation Trust (25 006 301a)
Statement Closed after initial enquiries Hospital acute services 14-Apr-2026
Summary: Mrs X complains on behalf of her mother, Mrs Y, about inaccurate information regarding social care charges provided by the Trust and the Council. Mrs X says this led to Mrs Y accepting social care support which she would have rejected, had she known it would be chargeable. Mrs X says an invoice for the services caused upset and distress. She would like the Council to waive the charges. We will not investigate this complaint. An Ombudsman investigation is unlikely to achieve more than the Council’s local complaint investigation.
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Gateshead Health NHS Foundation Trust (25 006 301b)
Statement Closed after initial enquiries Hospital acute services 14-Apr-2026
Summary: Mrs X complains on behalf of her mother, Mrs Y, about inaccurate information regarding social care charges provided by the Trust and the Council. Mrs X says this led to Mrs Y accepting social care support which she would have rejected, had she known it would be chargeable. Mrs X says an invoice for the services caused upset and distress. She would like the Council to waive the charges. We will not investigate this complaint. An Ombudsman investigation is unlikely to achieve more than the Council’s local complaint investigation.
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London Borough of Brent (25 008 995)
Statement Upheld Homelessness 14-Apr-2026
Summary: Miss B complained about the way the Council dealt with her case when she approached as homeless in 2024. We found the Council did not deal with her application properly which caused Miss B distress and uncertainty regarding her housing options. The Council has agreed to increase its symbolic payment to Miss B.
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West Sussex County Council (25 009 336)
Statement Upheld Special educational needs 14-Apr-2026
Summary: Mrs B complained that the Council delayed providing funding to the School named in her son’s Education, Health and Care Plan to enable it to put the special educational support in place. We found the Council at fault which caused C to miss out on essential educational support and Mrs B significant distress. The Council ahs agreed to apologise to Mrs B and C and make a symbolic payment to them.
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North Northamptonshire Council (25 010 975)
Statement Upheld School transport 14-Apr-2026
Summary: Mrs X complained the Council wrongly refused free home-to-school transport for her son, Y. We found fault in the Council’s decision-making process and failure to retain records. This caused Mrs X uncertainty about the outcome and avoidable time and trouble. The Council agreed actions to remedy the injustice caused.
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London Borough of Wandsworth (25 011 142)
Statement Upheld Special educational needs 14-Apr-2026
Summary: Mr X complained the Council failed to provide the Speech and Language Therapy (SaLT) provision in his child, Y’s, Education, Health and Care (EHC) Plan following a Tribunal order. The Council was a fault for a delay in issuing Y’s amended plan and securing the required SaLT. The Council will apologise and make a payment to recognise the injustice caused to Mr X and Y. It will also make changes to its service to prevent the same fault from happening to others.