Decision search
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South Gloucestershire Council (25 006 248)
Report Upheld Homelessness 27-Apr-2026
Summary: Ms X complained the Council refused to support her and her child when they fled domestic abuse in 2023. Specifically, she says the Council decided they did not qualify for homelessness assistance because they did not have a local connection to the area. Instead, the Council referred them back to their previous area, where the domestic abuse had occurred, on the basis that they had a local connection there. Ms X says these decisions have severely affected her mental health and wellbeing and placed her and her child at risk of further harm.
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London Borough of Hounslow (25 003 635)
Statement Upheld Special educational needs 15-Apr-2026
Summary
Mr X complained about misleading information received from the Council which had led to the change of his daughter’s (Y) school. He also complained about insufficient support in Y’s new school.
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Birmingham City Council (24 018 837)
Statement Upheld Homelessness 07-Apr-2026
Summary: The Council did not take a homeless application when it was told that a service user had no accommodation for a second night. This was fault. The Council has agreed to apologise, review its procedures and make a symbolic payment. This remedies the uncertainty caused, as the complainant will never know if the situation might have been different.
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Telford & Wrekin Council (25 002 942)
Statement Upheld Special educational needs 07-Apr-2026
Summary: Ms X complains there were failings in the way the Council dealt with her son’s special educational needs and educational provision causing distress, lost educational opportunity and financial costs. The Council has accepted it was at fault. It has already apologised and offered a suitable payment in recognition of the distress caused. So we have completed our investigation.
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Leicester City Council (25 007 235)
Statement Upheld Noise 07-Apr-2026
Summary: The Council was at fault because it failed to respond to Miss X’s reports of a neighbour’s barking dog. That caused Miss X uncertainty, frustration and added to her distress. The Council agreed to make a payment to Miss X.
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Nottinghamshire County Council (25 007 312)
Statement Upheld Assessment and care plan 07-Apr-2026
Summary: We did not find fault with the Council for how it considered Mrs X’s mother’s access to care from December 2024 to April 2025, including completion of care assessments. We found fault with the Council taking three and a half months to complete the financial assessment for Mrs X’s mother’s care home costs following it agreeing to the placement; this was a delay. The Council agreed to apologise for the uncertainty and distress caused by its fault.
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Norwich City Council (25 007 597)
Statement Upheld Parking and other penalties 07-Apr-2026
Summary: We will not investigate this complaint about parking penalty charge notices (PCNs). This is because the Council has adequately put matters right and we would be unlikely to achieve significantly more.
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London Borough of Islington (25 008 084)
Statement Upheld Homelessness 07-Apr-2026
Summary: Miss X complained about the Council’s handling of her homeless application. We find no fault in the Council’s domestic abuse support, but do find fault in the Council’s delay in accepting the main housing duty, its poor communication, its failure to process her January 2025 complaint under the formal procedure, and its lack of recorded evidence that it checked the suitability of Property A at placement. This caused Miss X uncertainty, distress, and time and trouble. The Council has apologised, offered a suitable payment to Miss X, and made service improvements, which is a satisfactory remedy for the injustice caused.
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West Sussex County Council (25 008 180)
Statement Not upheld Direct payments 07-Apr-2026
Summary: Ms X complains the Council wrongly decided she could not use her direct payment allowance to fund moving house. She says this caused her unnecessary stress and financial strain. We find no fault with the Council’s decision-making.
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London Borough of Lewisham (25 009 490)
Statement Closed after initial enquiries Allocations 07-Apr-2026
Summary: We will not investigate this complaint about the Council’s decision to end its housing duty for Miss X. This is because it is a late complaint and we will not exercise discretion to consider it because Miss X has not provided any good reasons why it could not have been brought to us sooner.