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South Kesteven District Council (24 010 719 fr)
Report Upheld Homelessness 17-Mar-2026
Summary: We have written this further report because the Council has refused to comply with some recommendations made in our report issued on 18 August 2025.Although the Council has complied with some of our service improvement recommendations, it has refused to remedy all the personal injustice caused to Mr B by the Council’s fault. It has also refused to remind its staff about the correct test and threshold for considering interim accommodation when someone is homeless. We are not satisfied with the Council’s response to our recommendations. We have therefore issued this further report to highlight our continuing concerns.
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Leicester City Council (24 005 927 fr)
Report Upheld Homelessness 09-Mar-2026
Summary: We have written this further report because the Council has refused to comply with one of the recommendations made in our report issued on 9 October 2025. Although the Council has confirmed it will apologise to Mr X and make a payment of £500 for the distress its fault caused, it has refused to remedy all the personal injustice caused. We are not satisfied with the Council’s explanation for refusing to fully remedy the personal injustice to Mr X. We have issued this further report to highlight our continuing concerns.
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Buckinghamshire Council (24 012 399)
Report Upheld Special educational needs 25-Feb-2026
Summary: The complainant (Mrs E) has two sons, who both have SEN. For one son the Council failed to provide them with speech and language therapy and occupational therapy included within their EHC Plan. For the other son, the Council also failed to provide him with speech and language therapy and failed to complete reviews of his EHC Plan in time. The investigation has highlighted systemic failings in the delivery of speech and language and occupational therapy services by the provider used by the Council to deliver these services to children with EHC Plans. This despite the Council having recommissioned that service and introduced a new strategy to meet the therapeutic needs of children with SEN in its area during 2024.
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Buckinghamshire Council (25 022 150)
Report Upheld Special educational needs 25-Feb-2026
Summary: The complainant (Mrs E) has two sons, who both have SEN. For one son the Council failed to provide them with speech and language therapy and occupational therapy included within their EHC Plan. For the other son, the Council also failed to provide him with speech and language therapy and failed to complete reviews of his EHC Plan in time. The investigation has highlighted systemic failings in the delivery of speech and language and occupational therapy services by the provider used by the Council to deliver these services to children with EHC Plans. This despite the Council having recommissioned that service and introduced a new strategy to meet the therapeutic needs of children with SEN in its area during 2024.
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Norwich City Council (24 018 523)
Report Upheld Homelessness 24-Feb-2026
Summary: The Council failed to consider whether to provide Mr X with interim accommodation when it should have and delayed making decisions about his case. When it did address whether to provide Mr X with interim accommodation, it did not properly consider all the information he had provided. As a result, Mr X, who has a physical disability, stayed in his property until he was evicted by bailiffs and then slept for several nights on the concrete floor of a garage. Mr X has been caused significant, avoidable distress because of the Council’s actions. However, there was no fault in how the Council applied its allocations policy to Mr X.
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Liverpool City Council (24 012 753)
Statement Closed after initial enquiries Other 17-Feb-2026
Summary: We will not investigate Miss X’s complaint about how the Council made enquiries about her child’s home education. There is not enough evidence of fault to justify investigating.
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London Borough of Newham (24 019 876)
Statement Closed after initial enquiries Direct payments 17-Feb-2026
Summary: We will not investigate this complaint about the Council’s decision to block Mr X’s direct payment account. This is because there is not enough evidence of fault to warrant our involvement.
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Statement Not upheld Charging 17-Feb-2026
Summary: We will not continue our investigation. This is because the Council has taken action to resolve the main issue. Miss X has some concerns about the complaints process itself but we are unlikely to achieve a worthwhile outcome by investigating this part of the complaint.
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Coventry City Council (25 000 005)
Statement Upheld Special educational needs 17-Feb-2026
Summary: Mrs B complained about the Council’s actions in respect of providing transport assistance for her child, C to attend college. We have found the Council failed to explain why further independent travel training was appropriate, failed to properly consider C’s specific needs and difficulties using public transport and failed to communicate the reasons for its decision. The Council has agreed to apologise to Mrs B and C and make a symbolic payment to them.
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Solihull Metropolitan Borough Council (25 000 627)
Statement Closed after initial enquiries Child protection 17-Feb-2026
Summary: We cannot investigate Mr X’s complaint about a school’s policies and procedures. We will not investigate the Council’s decision not to investigate his safeguarding referral further as we are unlikely to find fault.