Decision search
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Shropshire Council (25 006 308)
Report Upheld Special educational needs 17-Jun-2026
Summary: We upheld Mrs X’s complaint about a delay in transferring her child Y’s Education, Health and Care Plan when they moved into Shropshire. The delay meant Y did not receive the educational provision in his Education, Health and Care Plan between February and July 2025 which was an important year for him. Mrs X and Y are an armed forces family and the gap in Y’s education made the move and settling into the area more difficult and stressful. Communication was also not in line with our expected standards which caused Mrs X avoidable frustration.
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London Borough of Barking & Dagenham (25 002 702)
Report Upheld Allocations 04-Jun-2026
Summary: We found the Council failed to properly explain to Mr X its decision about his priority banding. The Council failed to inform Mr X of his right to request a review of this decision. It then took too long to re-consider its decision when challenged which was fault. The Council was at fault for not carrying out homeless inquiries when informed Mr X’s property was no longer suitable to occupy. It also delayed carrying out an Occupational Therapy (OT) assessment. This has caused Mr X distress, frustration and uncertainty.
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Milton Keynes Council (25 023 767)
Statement Closed after initial enquiries Private housing 26-May-2026
Summary: We will not investigate Mrs X’s complaint about how the Council assessed the disrepair of her property. There is not enough evidence of fault by the Council to justify investigation.
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Epsom & Ewell Borough Council (25 023 795)
Statement Closed after initial enquiries Leisure and culture 26-May-2026
Summary: We will not investigate this complaint about the changes made to Mr X’s gym membership. This is because an investigation would be unlikely to find fault with the Council’s actions.
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London Borough of Newham (25 024 011)
Statement Closed after initial enquiries Council tax 26-May-2026
Summary: We will not investigate Mr X’s complaint about the Council’s actions to recover Mr X’s council tax debt. There is not enough evidence of fault by the Council to warrant investigation.
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London Borough of Barnet (25 024 109)
Statement Closed after initial enquiries Highway repair and maintenance 26-May-2026
Summary: We will not investigate this complaint about highway repair because the court is better placed to consider the complaint, and it is reasonable to expect Mr Y to use his right to go to court about the matter.
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London Borough of Hillingdon (25 025 094)
Statement Closed after initial enquiries Parking and other penalties 26-May-2026
Summary: We will not investigate this complaint about a Penalty Charge Notice because there is not enough evidence of fault to justify investigating and any injustice is not significant enough to justify our involvement.
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Portsmouth City Council (25 025 118)
Statement Closed after initial enquiries Street furniture and lighting 26-May-2026
Summary: We will not investigate Mr X’s complaint about unauthorised flag displays in his neighbourhood. There is not enough evidence of fault by the Council to warrant an investigation.
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London Borough of Harrow (25 026 022)
Statement Closed after initial enquiries Transport 26-May-2026
Summary: We will not investigate this complaint about the Council’s handling of Ms X’s Blue Badge application and appeal. This is because there is not enough evidence of fault, in how the Council considered the matter, to justify investigating.
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Transport for London (25 026 380)
Statement Closed after initial enquiries Parking and other penalties 26-May-2026
Summary: We cannot investigate this complaint about a Penalty Charge Notice. This is because Miss X used her right to apply to the Traffic Enforcement Centre. This places the matter outside our jurisdiction.