Decision search
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Report Upheld Special educational needs 22-Jan-2025
Summary: Mrs X complained about the Council’s failure to release funds for her family to access specialist provision in Section F of their children’s Education, Health and Care (EHC) Plans. She also complained the Council failed to respond to requests, provided incorrect information and that its complaint handling was poor. Mrs X says she suffered anxiety and frustration, and her children’s placement was at risk due to them not being able to access the specialist provision.
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Report Upheld Special educational needs 07-Jan-2025
Summary: As part of an earlier investigation, the Council agreed with us to provide speech and language therapy (SALT) for Ms B’s daughter, Ms K, in line with her Education, Health and Care (EHC) Plan. It also agreed to make ongoing payments and, if it could not provide SALT, to complete a fundamental review of the situation and share this with Ms B and us. Ms B complained that the Council failed to provide the remedy as agreed with us. Ms B says this caused her distress and frustration and meant that her daughter missed the SALT she was entitled to.
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Plymouth City Council (24 012 024)
Statement Closed after initial enquiries Other 24-Dec-2024
Summary: We will not investigate Mrs S and Mrs T’s complaint for
Mr V about the standards of care he received from a provider commissioned by the Council in his independent living accommodation because any injustice in it is not serious enough to warrant our involvement and we cannot achieve anything worthwhile by investigating. -
Stoke-on-Trent City Council (24 013 126)
Statement Closed after initial enquiries Council tax 24-Dec-2024
Summary: We will not investigate this complaint about two council tax complaints because there is insufficient evidence of fault by the Council.
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London Borough of Merton (24 014 352)
Statement Closed after initial enquiries Parking and other penalties 24-Dec-2024
Summary: We will not investigate this complaint about a Penalty Charge Notice because the complainant could have appealed to the tribunal.
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West Sussex County Council (24 014 966)
Statement Closed after initial enquiries Parking and other penalties 24-Dec-2024
Summary: We will not investigate this complaint about an unsuccessful application for a dropped kerb. This is because there is insufficient evidence of fault by the Council.
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Devon County Council (24 015 165)
Statement Closed after initial enquiries Transport 24-Dec-2024
Summary: We will not investigate this complaint about an unsuccessful application for a Blue Badge. This is because there is insufficient evidence of fault by the Council.
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Hertfordshire County Council (24 003 422)
Statement Upheld Special educational needs 24-Dec-2024
Summary: Ms X complained the Council failed to provide suitable education for her child since May 2023. We found fault with the suitability of the education provided by the Council for two terms and six weeks from 22 May 2023 to 26 July 2024. The Council has already paid Ms X £2,250 for the missed education and £270 for missed free school meals. The Council has also offered £600 for the distress and anxiety this matter has caused Ms X and paid this to Ms X. The Council has agreed to apologise to Ms X for her distress. We consider the £600 it has paid is a suitable symbolic gesture for her distress. The Council has agreed to pay Ms X an extra £1,675 for her child’s missed education.
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North Yorkshire Council (24 001 859)
Statement Upheld Special educational needs 24-Dec-2024
Summary: Mrs X complained about the Council failing to meet statutory timeframes when finalising her child’s education, health and care plan, failing to communicate with her properly and its failure to attend mediation sessions. The Council acknowledged it was at fault and it has agreed to remedy the injustice caused.
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North Tyneside Metropolitan Borough Council (24 001 903)
Statement Upheld Residential care 24-Dec-2024
Summary: Ms X complained a care home arranged by the Council failed to provide suitable care for her mother. We found fault with the care home failing to provide the full care detailed in Ms X’s mother’s care plan, delaying getting a prescription medicine and issues with complaint handling. The Council has agreed to apologise to Ms X and pay her £250 for hers and her mother’s distress and inconvenience.