Decision search
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Liverpool City Council (24 001 503)
Statement Not upheld Parking and other penalties 25-Sep-2024
Summary: Mr & Mrs F complained that an enforcement agent visited their property in relation to a parking charge without notice and threatened Mr F. We have ended our investigation. This is because Mr F has taken court action and the law says we cannot investigate a complaint if someone has started court action about the same matter.
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London Borough of Newham (24 001 585)
Statement Upheld Homelessness 25-Sep-2024
Summary: Ms B complained about how the Council dealt with her 2023 homelessness application, its staff conduct, its complaint handling and its poor communication with her. Ms B also complained the Council failed to comply with one of the recommended actions it agreed to complete following the Ombudsman’s investigation into her previous complaint about her housing situation. There were faults by the Council which caused injustice to Ms B. The Council will take action to remedy the injustice caused.
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Norfolk County Council (24 002 937)
Statement Closed after initial enquiries Child protection 25-Sep-2024
Summary: We will not investigate this complaint about how a safeguarding concern was dealt with. This is because there is not enough evidence of fault causing a significant injustice to justify our involvement. The Information Commissioner is better placed to consider the complaints concerns about data protection matters.
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Nottinghamshire County Council (23 005 588)
Statement Upheld Other 25-Sep-2024
Summary: Ms X complained the Council has not implemented the recommendations made as a conclusion to its statutory complaints process. We consider there is some fault with the Council’s actions but have not recommended any remedy.
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Boston Borough Council (23 006 373)
Statement Closed after initial enquiries Homelessness 25-Sep-2024
Summary: We will not investigate Miss X’s complaint about the Council’s decision she was intentionally homeless. It was reasonable for Miss X to use her internal review and then appeal rights to the County Court.
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Calderdale Metropolitan Borough Council (23 006 496)
Statement Not upheld Disabled facilities grants 25-Sep-2024
Summary: Ms X complained the Council had delayed since 2020 completing adaptation work in the bathroom for her son. Ms X said the work was done to a poor standard and remained incomplete. Ms X also complained the Council’s communication with her was poor. There was no fault in the Council’s actions.
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East London NHS Foundation Trust (24 004 207b)
Statement Closed after initial enquiries Mental health services 25-Sep-2024
Summary: Ms A complains about the care provided to her sister at Bridgeside Lodge Care Home (the Care Home). We will not investigate this complaint because the Care Home is willing to reinvestigate. There is nothing more we can achieve by looking at the complaint before the Care Home completes its investigation.
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Bridge Side Lodge Care Home (24 004 207c)
Statement Closed after initial enquiries Mental health services 25-Sep-2024
Summary: Ms A complains about the care provided to her sister at Bridgeside Lodge Care Home (the Care Home). We will not investigate this complaint because the Care Home is willing to reinvestigate. There is nothing more we can achieve by looking at the complaint before the Care Home completes its investigation.
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London Borough of Harrow (24 006 292)
Statement Upheld Rights of way 25-Sep-2024
Summary: We will not investigate this complaint about a footpath. The Council has agreed put the matter to the relevant committee. That is a suitable remedy for the complaint.
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South Tyneside Metropolitan Borough Council (24 006 314)
Statement Closed after initial enquiries Other 25-Sep-2024
Summary: We cannot investigate Mr X’s complaint about matters that have been subject to court proceedings because it lies outside our jurisdiction. We will not investigate Mr X’s complaint about a social worker’s communication with him because the Council has not considered it via its full complaints procedure.