Decision search
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London Borough of Hillingdon (24 006 346)
Statement Closed after initial enquiries Allocations 25-Sep-2024
Summary: We will not investigate Mr X’s complaints about the Council’s handling of his housing register applications in 2020 and 2021 because they are late. We will not investigate Mr X’s complaint about the Council’s delay in updating his bedroom need because it is reasonable to expect him to go to court.
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Kingston Upon Hull City Council (24 006 583)
Statement Closed after initial enquiries Friends and family carers 25-Sep-2024
Summary: We will not investigate Miss X’s complaint about the Council’s refusal to reassess her suitability to care for her grandchildren and for failing to pay for her travel expenses to visit her grandchildren. This is because there is insufficient evidence of fault. In addition, one complaint element is premature as it has not completed the Council’s complaints procedure.
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Manchester City Council (24 006 387)
Statement Closed after initial enquiries Planning applications 25-Sep-2024
Summary: We will not investigate Mr X’s complaint about the Council’s planning processes and its decision to approve a neighbour’s planning applications. There is insufficient evidence of fault to warrant an investigation.
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Kirklees Metropolitan Borough Council (24 003 914)
Statement Closed after initial enquiries Planning advice 25-Sep-2024
Summary: We will not investigate Mr X’s complaint that the Council wrongly advised him he could develop his property without the need for planning permission, in 2019. This is because there is not enough evidence of fault by the Council.
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Royal Borough of Greenwich (24 005 172)
Statement Closed after initial enquiries Other 25-Sep-2024
Summary: We will not investigate this complaint about funeral arrangements. This is because there is not enough evidence of fault in the substantive issues complained about. Although there is fault in the complaint handling, we would not consider the injustice caused is significant enough to justify our resource to investigate.
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Birmingham City Council (24 004 067)
Statement Closed after initial enquiries Other 25-Sep-2024
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her father, Mr Y’s, adult social care case. This is because the complaint is late and there are no good reasons why it could not have been raised with us sooner. We also could not add to the Council’s response or reach a different outcome.
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London Borough of Enfield (24 004 376)
Statement Closed after initial enquiries Homelessness 25-Sep-2024
Summary: We will not investigate this complaint about the Council’s decisions on a homelessness application. It is reasonable for Mr X to ask for a review and appeal the revised decision which has not yet been issued.
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Cumberland Council (24 004 450)
Statement Upheld Other 25-Sep-2024
Summary: We will not investigate this complaint about the Council’s delay completing the statutory children’s complaints process because we are satisfied with the actions agreed to remedy this.
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Statement Closed after initial enquiries Planning applications 25-Sep-2024
Summary: We will not investigate this complaint about incorrect pre-application advice given to Mr X by the Council. This is because fault by the Council did not cause him injustice.
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Swindon Borough Council (24 005 752)
Statement Closed after initial enquiries Parking and other penalties 25-Sep-2024
Summary: We will not investigate this complaint about the Council’s decision on Mr X’s application for a vehicle cross over as it is unlikely we will find fault by the Council.