Decision search
Your search has 50691 results
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London Borough of Lewisham (24 007 440)
Statement Closed after initial enquiries Council tax 26-Sep-2024
Summary: We will not investigate this complaint about council tax because decide any injustice is not significant enough to justify our involvement.
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Surrey County Council (24 007 583)
Statement Closed after initial enquiries Special educational needs 26-Sep-2024
Summary: We will not investigate this complaint about delays in the Education, Health and Care Plan process. This is because it is unlikely an investigation would lead to a different outcome. Mr X has now appealed to the First-tier Tribunal (Special Educational Needs and Disability). This places the content of the Education, Health and Care Plan and any ongoing provision outside our jurisdiction.
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Peterborough City Council (24 006 770)
Statement Closed after initial enquiries Special educational needs 26-Sep-2024
Summary: We will not investigate this complaint about the advice the Council secured during an Education, Health, and Care needs assessment. Miss X can appeal the Council’s decision here, and it would be reasonable to expect her to use this appeal right.
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Wiltshire Council (24 006 996)
Statement Closed after initial enquiries Other 26-Sep-2024
Summary: We will not investigate Mr X’s complaint about how the Police and Crime Panel considered his complaint about the Police and Crime Commissioner’s conduct. There is not enough evidence of fault.
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Durham County Council (24 010 777)
Statement Closed after initial enquiries Other 26-Sep-2024
Summary: We will not investigate Mrs X’s complaint about the response to her complaint from the Durham Police and Crime Panel. This is because it does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is insufficient personal injustice caused to her and this is not a complaint that we would investigate in the public interest.
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London Borough of Hackney (24 004 207)
Statement Closed after initial enquiries Other 25-Sep-2024
Summary: Ms A complains about the care provided to her sister at Bridgeside Lodge Care Home (the Care Home). We will not investigate this complaint because the Care Home is willing to reinvestigate. There is nothing more we can achieve by looking at the complaint before the Care Home completes its investigation.
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NHS North Central London ICB (24 004 207a)
Statement Closed after initial enquiries Mental health services 25-Sep-2024
Summary: Ms A complains about the care provided to her sister at Bridgeside Lodge Care Home (the Care Home). We will not investigate this complaint because the Care Home is willing to reinvestigate. There is nothing more we can achieve by looking at the complaint before the Care Home completes its investigation.
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Reading Borough Council (23 018 057)
Statement Not upheld School transport 25-Sep-2024
Summary: Mr F complained about the Council’s decision to refuse school transport for his son, who has special educational needs. We found no fault.
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Solihull Metropolitan Borough Council (23 018 401)
Statement Upheld Homelessness 25-Sep-2024
Summary: Miss C complained the Council failed to consider the suitability of a property offered to her, failed to give her information about the housing register process or the right to seek a medical review, failed to provide her with suitable banding on the housing register, delayed considering her complaints and failed to refer her to the LGSCO. The Council failed to carry out the medical assessments properly and failed to signpost Miss C to the LGSCO. There is no evidence of fault in the rest of the complaint. An apology, payment to Miss C and reminder to officers is satisfactory remedy.
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London Borough of Newham (23 019 061)
Statement Upheld Other 25-Sep-2024
Summary: Ms D complained how the Council, and the care provider it commissioned, handled matters when her brother’s bathroom required major repairs. She also complained the Council delayed carrying out a review of her brother’s care and support plan. We find fault with how the care provider handled the repair issues. We also find the Council was at fault for its delay in carrying out a review of the care and support plan. The Council has agreed to our recommendations to address the injustice caused by fault.