Decision search
Your search has 50691 results
-
Kent County Council (24 001 381)
Statement Not upheld Parking and other penalties 26-Sep-2024
Summary: Mr X complained about a Parking Charge Notice that a private enforcement agency, which the Council employs, issued. He says he paid for his parking, but it was not properly registered because of a faulty machine, and the Council has refused to resolve this. We have decided to end our investigation into Mr X’s complaint because he appealed the Parking Charge Notice to an independent appeals service.
-
London Borough of Haringey (23 001 938)
Statement Upheld Assessment and care plan 26-Sep-2024
Summary: The Council was at fault for the time taken to complete a care assessment for Ms X and for the way it carried out this assessment. The Council was also at fault for delaying in responding to her complaint about this and for failing to carry out a carers assessment. Ms X had to wait longer than she should have done for an assessment of her care needs and she cannot be sure the Council has properly assessed her care needs. She also does not know whether she is entitled to any support as a carer as the Council did not carry out a carers assessment. To remedy the injustice caused, the Council agreed to carry out some personal remedies, including carrying out a new care assessment for Ms X and a carers assessment and making payments to her for the distress caused. The Council also agreed to carry out a service improvement.
-
Liverpool City Council (23 009 980)
Statement Upheld Parking and other penalties 26-Sep-2024
Summary: Mrs B says the Council gave her wrong advice about whether she could use her blue badge to park in a business parking bay, wrongly told her it would cancel any penalty charge notices issued and delayed responding to her complaint. It is likely the Council gave Mrs B wrong information about where she could park with her blue badge, the Council delayed responding to her complaint and failed to consider the complaint properly. An apology and payment to Mrs B is satisfactory remedy.
-
Northumberland County Council (24 006 802)
Statement Closed after initial enquiries Residential care 26-Sep-2024
Summary: We will not investigate Mrs X’s complaint about the care her late father received at two nursing homes. It is reasonable for her to seek a legal remedy in the courts.
-
Hillcrest Nursing Home (24 006 802a)
Statement Closed after initial enquiries Care and treatment 26-Sep-2024
Summary: We will not investigate Mrs X’s complaint about the care her late father received at two nursing homes. It is reasonable for her to seek a legal remedy in the courts.
-
Beech Tree House Care Home (24 006 802b)
Statement Closed after initial enquiries Care and treatment 26-Sep-2024
Summary: We will not investigate Mrs X’s complaint about the care her late father received at two nursing homes. It is reasonable for her to seek a legal remedy in the courts.
-
Royal Borough of Kensington & Chelsea (24 006 299)
Statement Closed after initial enquiries Assessment and care plan 26-Sep-2024
Summary: We will not investigate this complaint about the Council’s Adult Social Care provision to Mr X because there is not enough evidence of fault.
-
Buckinghamshire Council (24 006 356)
Statement Closed after initial enquiries Child protection 26-Sep-2024
Summary: We will not investigate this complaint about the conduct of Council Social Workers and reasonable adjustments. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate.
-
Brighton & Hove City Council (24 006 470)
Statement Closed after initial enquiries Homelessness 26-Sep-2024
Summary: We will not investigate Mr X’s complaint the Council delayed in progressing his homeless application. This is because an investigation would not lead to any different outcomes. In addition, it is reasonable to expect Mr X to use his right of review and appeal if he disagrees with the Council’s decision.
-
Coventry City Council (24 004 618)
Statement Closed after initial enquiries Parking and other penalties 26-Sep-2024
Summary: We will not investigate Mr X’s complaint about the costs of a vehicle cross over, which the Council installed. This is because we are unlikely to find fault. Nor will we investigate Mr X’s concerns about the quality of resurfacing work on the footpath outside his home. This is because there is no injustice to Mr X and in any case we cannot achieve the outcome he is seeking.