Decision search
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Statement Upheld Other 25-Sep-2024
Summary: We will not investigate Dr X’s complaint that the Council failed to respond to her stage two complaint under the statutory children complaint procedure within the required timescales. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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Statement Closed after initial enquiries Highway repair and maintenance 25-Sep-2024
Summary: We will not investigate Mr B’s complaint that his car was damaged by a pothole. This is because it is reasonable for Mr B to take the Council to court.
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London Borough of Bromley (24 008 974)
Statement Closed after initial enquiries Highway repair and maintenance 25-Sep-2024
Summary: We will not investigate Mr B’s complaint that he suffered injuries after tripping on a Council pavement. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.
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London Borough of Newham (24 009 004)
Statement Closed after initial enquiries Parking and other penalties 25-Sep-2024
Summary: We will not investigate this complaint about a Penalty Charge Notice because the complainant could have followed the statutory process and appealed to the tribunal.
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Cambridge City Council (24 009 454)
Statement Closed after initial enquiries Planning applications 25-Sep-2024
Summary: We will not investigate this complaint about how the Council has dealt with a planning application. This is because the complainant has not suffered any significant personal injustice as a result of the alleged fault.
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West Lindsey District Council (24 008 119)
Statement Closed after initial enquiries Parking and other penalties 25-Sep-2024
Summary: We will not investigate this complaint about the operation of a parking payment machine and the information provided by the Council. This is because the complainant could have appealed to the tribunal and because there is insufficient evidence of fault by the Council.
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Buckinghamshire Council (24 008 343)
Statement Closed after initial enquiries Enforcement 25-Sep-2024
Summary: We will not investigate Mr X’s complaint about a planning enforcement matter. This is because it is unlikely we could achieve any worthwhile outcome for him. We cannot tell the Council it must remove specific officers from his case and the substantive issue concerns the validity of the Council’s claims that Mr X has breached planning control, which is a matter for the courts and/or the Planning Inspectorate.
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Cherwell District Council (24 008 481)
Statement Closed after initial enquiries Other 25-Sep-2024
Summary: We will not investigate this complaint about the Council pursuing council tax arrears. There is not enough evidence of fault to justify our involvement.
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Transport for London (24 008 502)
Statement Closed after initial enquiries Parking and other penalties 25-Sep-2024
Summary: We cannot investigate Mr X’s complaint about Transport for London’s handling of a penalty charge notice. This is because Mr X has applied to the Traffic Enforcement Centre at Northampton County Court to challenge the authority’s escalation of the case.
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Plymouth City Council (24 008 622)
Statement Closed after initial enquiries Parking and other penalties 25-Sep-2024
Summary: We will not investigate this complaint about the provision of a temporary parking permit. This is because there is insufficient evidence of fault by the Council.