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Surrey County Council (23 016 652)
Statement Upheld Alternative provision 01-Aug-2024
Summary: Mrs X complained the Council did not deliver suitable alternative provision or found a suitable school placement for her son. We have found fault with the Council for delays in providing alternative education when Mrs X’s son was out of school. We have also found fault with the Council for not issuing an amended Education Health Care Plan following the annual review.
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Milton Keynes Council (23 006 611)
Statement Upheld Special educational needs 01-Aug-2024
Summary: We have found fault with the Council for failing to deliver the social care provision in Mr X’s son’s (Y’s) Education Health Care Plan. This caused Y and his family an avoidance injustice. The Council has agreed to remedy this injustice.
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Buckinghamshire Council (23 007 967)
Statement Upheld Assessment and care plan 01-Aug-2024
Summary: We consider Buckinghamshire County Council and Frimley Health NHS Foundation Trust were not at fault for the delay discharging Mr P from hospital. However, the Council did not appropriately update Mr P’s care and support plan following its assessment. While that did not cause Mr P an injustice, the Council should take action to reduce any potential impact on others.
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Frimley Health NHS Foundation Trust - Wexham Park Hospital (23 007 967a)
Statement Not upheld Hospital acute services 01-Aug-2024
Summary: We consider Buckinghamshire County Council and Frimley Health NHS Foundation Trust were not at fault for the delay discharging Mr P from hospital. However, the Council did not appropriately update Mr P’s care and support plan following its assessment. While that did not cause Mr P an injustice, the Council should take action to reduce any potential impact on others.
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Nuneaton & Bedworth Borough Council (23 009 724)
Statement Upheld Refuse and recycling 01-Aug-2024
Summary: Ms X complains the Council failed to collect her general, recycling and garden waste, return her bins properly and about charges for green waste collection. We find the Council at fault in relation to the missed collections and complaint handling which caused Ms X avoidable frustration, distress, and inconvenience. The Council has agreed to apologise and make a symbolic payment of £150 to Ms X, undertake a period of six weeks monitoring her collections and provide a staff reminder.
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Telford & Wrekin Council (23 009 918)
Statement Upheld Council tax 01-Aug-2024
Summary: We will not investigate this complaint about the Council’s handling of the complainants’ council tax bills. This is because an investigation would not lead to any different findings or outcomes as the Council has appropriately remedied the injustice caused by the faults accepted.
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Bedford Borough Council (23 010 552)
Statement Closed after initial enquiries Councillor conduct and standards 01-Aug-2024
Summary: We will not investigate this complaint about how the Council dealt with a complaint about a councillor. There is insufficient evidence of fault in the way the Council dealt with the complaint.
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Central Bedfordshire Council (23 013 269)
Statement Not upheld Special educational needs 01-Aug-2024
Summary: Mrs X complained the Council placed her child in an inappropriate school, and failed to provide the provision set out in her child’s education, health and care plan. Mrs X said this caused unnecessary distress and impacted on her child. We cannot investigate the first part of the complaint because it is outside our jurisdiction. We do not find the Council at fault for the second part.
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Kent County Council (23 013 508)
Statement Upheld School transport 01-Aug-2024
Summary: Mrs D complained how the Council handled her home to school transport appeal. She says the Council delayed dealing with her appeal. She also says the panel failed to properly consider the unsuitability of the pickup and drop off times from the transport arrangements. We find fault as the panel failed to consider what Mrs D originally wanted to appeal about. The Council has agreed to our recommendations to address the injustice caused by fault.
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London Borough of Haringey (23 014 849)
Statement Upheld Safeguarding 01-Aug-2024
Summary: Mr S and Ms M complained the Council mishandled a safeguarding referral, failed to fully respond to a complaint and failed to complete a carer's assessment, causing distress. The Council is not at fault for how it handled the safeguarding enquiry, the complaint response, and carers assessment. It is at fault for delay in responding to the complaint.