Decision search
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Bournemouth, Christchurch and Poole Council (24 003 509)
Statement Closed after initial enquiries Transition from childrens services 04-Aug-2024
Summary: We will not investigate Mr X’s complaint about the Council’s handling of several matters in relation to his daughter’s care and support. This is because there is insufficient evidence of fault. In addition, the faults accepted have not caused any significant injustice and an investigation would not lead to any further outcomes.
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West Northamptonshire Council (24 003 517)
Statement Upheld Looked after children 04-Aug-2024
Summary: We will not investigate this complaint about the Council’s care of a Looked After Child. The Council has agreed to investigate the complaint through the statutory children’s complaints procedure. It would not be proportionate for us to investigate.
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Hampshire County Council (24 003 777)
Statement Closed after initial enquiries Special educational needs 04-Aug-2024
Summary: We will not investigate this complaint about the Council’s failure to name a special school on a child’s Education Health and Care plan, meaning the child is now without a suitable education. This is because it is reasonable to have expected the complainant to submit a valid appeal to the SEND Tribunal.
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West Berkshire Council (24 003 970)
Statement Closed after initial enquiries Alternative provision 04-Aug-2024
Summary: We will not investigate Mrs X’s complaint about whether the Council has provided suitable education to Y. We cannot investigate this as the Tribunal is deciding what is a suitable education for Y.
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North Lincolnshire Council (24 003 445)
Statement Closed after initial enquiries Other 04-Aug-2024
Summary: We cannot investigate this complaint about the Council’s actions in relation to the care of the complainant’s daughter. This is because those actions have been in the context of private law proceedings and therefore fall outside the Ombudsman’s jurisdiction.
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Vale Of White Horse District Council (24 004 266)
Statement Closed after initial enquiries Enforcement 04-Aug-2024
Summary: We will not investigate Mr X’s complaint about the Council’s decision not to enforce against his neighbour’s fence and how it dealt with his complaint. There is not enough evidence of fault in the Council’s planning enforcement decision-making process to justify investigation. We do not investigate council complaint-handling where we are not investigating the core issue giving rise to the complaint. We cannot achieve the outcome Mr X wants.
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London Borough of Bromley (24 004 414)
Statement Closed after initial enquiries Housing benefit and council tax benefit 04-Aug-2024
Summary: We will not investigate this complaint about the complainant’s application for a Discretionary Housing Payment. This is because there is insufficient evidence of fault by the Council and there are review rights the complainant could have used.
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Northumberland County Council (24 007 799)
Statement Closed after initial enquiries Enforcement 04-Aug-2024
Summary: We cannot investigate this complaint from a parish council about the Council’s handling of planning enforcement matters. This is because we cannot investigate complaints from public bodies such as parish councils.
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Ermysteds Grammar School, Skipton (24 005 688)
Statement Closed after initial enquiries School admissions 04-Aug-2024
Summary: We will not investigate Mrs X’s complaint about an unsuccessful appeal for a school place. This is because an investigation would be unlikely to find fault.
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Kent County Council (24 005 729)
Statement Closed after initial enquiries School transport 04-Aug-2024
Summary: We will not investigate Ms X’s complaint about the Council’s decision her child is not eligible for free home to school transport. This is because there is no sign of fault by the Council.