Decision search
Your search has 50055 results
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London Borough of Havering (24 006 829)
Statement Closed after initial enquiries Housing benefit and council tax benefit 05-Aug-2024
Summary: We will not investigate this complaint about an overpayment of housing benefit as there was a right of appeal to a tribunal.
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Surrey County Council (24 006 938)
Statement Closed after initial enquiries Highway repair and maintenance 05-Aug-2024
Summary: We will not investigate Mr B’s complaint that his car was damaged by a pothole which the Council had failed to repair. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.
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Salford City Council (24 004 342)
Statement Closed after initial enquiries Highway repair and maintenance 05-Aug-2024
Summary: We will not investigate Mr X’s complaint that the poor surface conditions of a road near to his property is causing damage to his property. This is because there is insufficient evidence of fault.
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Ermysteds Grammar School, Skipton (24 005 346)
Statement Closed after initial enquiries School admissions 04-Aug-2024
Summary: We will not investigate Mrs X’s complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault by the panel for us to be able to question its decision.
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Bournemouth, Christchurch and Poole Council (24 004 717)
Statement Closed after initial enquiries Parking and other penalties 04-Aug-2024
Summary: We cannot investigate Ms X’s complaint about the Council’s handling of a penalty charge notice. This is because the validity of the PCN is a matter for the appeals process and Ms X has applied to the court to reinstate her right of appeal. We will not investigate Ms X’s complaint about the conduct of the Council’s enforcement agents as it would be reasonable for her to apply to court to challenge their fitness to practice.
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Statement Closed after initial enquiries Traffic management 04-Aug-2024
Summary: We will not investigate this complaint about Mr X’s claim for compensation for damage caused to his caravan as the complaint is made late and we cannot achieve the outcome he seeks.
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London Borough of Redbridge (24 004 512)
Statement Closed after initial enquiries Other 04-Aug-2024
Summary: We will not investigate this complaint about how the Council has communicated with the complainant. This is because any injustice caused to the complainant is not significant to warrant investigation and because investigation would not lead to a different outcome.
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Stockport Metropolitan Borough Council (23 009 985)
Statement Upheld Residential care 04-Aug-2024
Summary: There was fault by the Council and a care home it commissioned: Mrs Y was deprived of her liberty without an authorisation, there was a failure to involve her attorney in a best interest meeting to decide on a new placement, a complaint response lacked detail and a private contract should not have been issued. This caused avoidable confusion, frustration and distress. The Council will apologise and make symbolic payments. It will also review procedures for assessing cases referred for deprivation of liberty assessments to ensure these take place within the required legal timeframes.
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London Borough of Lambeth (23 011 286)
Statement Upheld Homelessness 04-Aug-2024
Summary: Miss X complained the Council took too long to complete a non-statutory review of her temporary homeless accommodation. We found fault because there was a significant delay in completing the review. Miss X has suffered avoidable distress, frustration and uncertainty. To remedy the injustice caused by this fault, the Council has agreed to apologise, make a payment to Miss X and share guidance with relevant officers.
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Surrey County Council (23 013 826)
Statement Upheld School transport 04-Aug-2024
Summary: Mrs X complained about how the Council considers school transport applications for children in her village. We do not find fault with how the Council assesses these applications. We find the Council at fault for delays in considering Mrs X’s appeal and for a lack of communication. The Council has agreed to apologise, make a payment to recognise the uncertainty caused, and act to prevent recurrence.