Decision search
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Statement Upheld Special educational needs 01-Aug-2024
Summary: Mrs Y complains there were failings in the way the Council provided her grandchild Z with alternative educational provision while carrying out an education health and care needs assessment and Z could not attend school causing distress and loss of educational provision. We found fault as the Council delayed the education health and care needs assessment and issuing a final education health and care plan. The Council has accepted it was at fault and apologised which is suitable action for it to take. We have found no evidence of fault by the Council in the way it considered whether to provided Z with alternative provision. So we have completed our investigation.
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Runwood Homes Limited (23 016 433)
Statement Upheld Residential care 01-Aug-2024
Summary: Mrs S complained about the care provided to her husband by Runwood Care Homes. We found the Care Home at fault. The Care Home has agreed to apologise to Mrs S and make improvements to avoid a repeat of the fault identified.
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Wirral Metropolitan Borough Council (23 020 816)
Statement Closed after initial enquiries Special educational needs 01-Aug-2024
Summary: We cannot investigate Ms X’s complaint because she appealed to the Special Educational Needs and Disability (SEND) Tribunal.
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Birmingham City Council (23 020 970)
Statement Upheld Charging 01-Aug-2024
Summary: Mrs X complained on behalf of her mother, Mrs Y, that the Council did not provide enough information about the costs of Mrs Y’s care to enable her to make an informed decision. We discontinued our investigation because the Council re-considered the complaint and offered a suitable remedy for the injustice.
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Lancashire County Council (23 021 345)
Statement Upheld Special educational needs 01-Aug-2024
Summary: Miss X complained the Council delayed in assessing her child, A, for an Education, Health and Care (EHC) Plan. The Council was at fault which caused Miss X and A frustration and distress and meant A missed out on some special education provision. The Council has agreed to apologise, make a payment to Miss X and produce a plan setting out the action it intends to take to address the delays.
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Coventry City Council (24 001 122)
Statement Upheld Leisure and culture 01-Aug-2024
Summary: Mr X complained about the Council’s decision not to remove a flag displayed at a community centre which he says is discriminatory, and which he said caused him distress. We find the Council at fault for not considering relevant guidance as part of its decision. The Council has agreed to apologise and make a fresh decision.
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London Borough of Tower Hamlets (23 018 987)
Statement Upheld Transport 01-Aug-2024
Summary: Miss X complained about the Council’s decision to refuse her blue badge renewal application. She said the Council did not properly consider her medical evidence from a psychologist, and was over reliant on a short telephone assessment from its own medical advisor. The Council was at fault for not sending all Miss X’s medical evidence to its expert assessor. The Council offered to reassess Miss X to remedy the injustice.
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Suffolk County Council (23 019 114)
Statement Closed after initial enquiries Assessment and care plan 01-Aug-2024
Summary: We will not investigate Mr X’s complaint about the decision to detain him under the Mental Health Act, or about how he was interviewed during the assessment. This is because it was reasonable for Mr X to appeal to the mental health tribunal about the decision, and because it is unlikely we would add to the response he has already received about the assessment.
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Norfolk & Suffolk NHS Foundation Trust (23 019 114a)
Statement Closed after initial enquiries Mental health services 01-Aug-2024
Summary: We will not investigate Mr X’s complaint about the decision to detain him under the Mental Health Act, or about how he was interviewed during the assessment. This is because it was reasonable for Mr X to appeal to the mental health tribunal about the decision, and because it is unlikely we would add to the response he has already received about the assessment.
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NHS Norfolk and Waveney ICB (23 019 114b)
Statement Closed after initial enquiries Mental health services 01-Aug-2024
Summary: We will not investigate Mr X’s complaint about the decision to detain him under the Mental Health Act, or about how he was interviewed during the assessment. This is because it was reasonable for Mr X to appeal to the mental health tribunal about the decision, and because it is unlikely we would add to the response he has already received about the assessment.