Decision search
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Statement Closed after initial enquiries Parking and other penalties 01-Aug-2024
Summary: We will not investigate Mr X’s complaint about the Council’s decision to close a parking entrance to a car park without warning. This is because an investigation would not lead to any further findings or outcomes. In addition, the alleged fault has not caused any significant injustice.
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Norwich City Council (24 004 294)
Statement Closed after initial enquiries Allocations 01-Aug-2024
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. It is reasonable for Miss X to ask the Council for a review of her housing application banding once her medical information has been considered.
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Milton Keynes Council (24 006 650)
Statement Closed after initial enquiries Trees 01-Aug-2024
Summary: We will not investigate Mrs B’s complaint that the Council is refusing to remove two trees close to her home. This is because it is reasonable for Mrs B to pursue this matter at court.
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London Borough of Tower Hamlets (24 004 863)
Statement Closed after initial enquiries Parking and other penalties 31-Jul-2024
Summary: We will not investigate this complaint about a Penalty Charge Notice because the complainant could have appealed to the tribunal.
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Stockport Metropolitan Borough Council (24 000 903)
Statement Upheld Special educational needs 31-Jul-2024
Summary: Miss X complains the Council has failed to issue an Education Health Care Plan for her daughter, Y, within the statutory timescales. Miss X says this has caused her and her family distress and frustration. We have found fault in the Councils actions for failing to issue Y’s Education Health Care Plan within the statutory timescales. The Council has agreed to apologise, issue Y’s final Education Health Care Plan and make a financial payment.
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London Borough of Lewisham (23 005 728)
Statement Closed after initial enquiries Allocations 31-Jul-2024
Summary: We will not investigate Miss X’s complaint that her priority band is incorrect, that she is only allowed to bid on flats, and that the Council admitted to giving her low priority as she does not bid enough. This is because there is insufficient evidence of fault.
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Newcastle upon Tyne City Council (23 002 919)
Statement Closed after initial enquiries Child protection 31-Jul-2024
Summary: We will not investigate this complaint about the Council’s involvement in Miss X’s children’s case. The substantive part of the complaint is late and there is not a good reason for the delay. There is insufficient evidence of fault in more recent events, nor could we provide a meaningful outcome for Miss X as investigation by us will not lead to a different outcome.
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London Borough of Bexley (23 004 636)
Statement Upheld Special educational needs 31-Jul-2024
Summary: Miss X complained, on behalf of her son Mr Y, about the support the Council provided for his special educational needs. There was fault in how the Council failed to ensure Mr Y received some of the support in his Education Health and Care plan between May and October 2022 and how it delayed referring him for an adult social care assessment. The Council agreed to apologise to Mr Y and pay him a financial remedy. It also agreed to review how it monitors referrals of young people for adult social care assessments.
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London Borough of Hounslow (23 009 592)
Statement Upheld Direct payments 31-Jul-2024
Summary: Ms X complained about how the Council decided not to pay her a year’s worth of direct payments it agreed she needed. There was fault there was fault in how the Council managed Ms X’s direct payments. This caused Ms X a financial loss and significant distress. The Council agreed to apologise, pay Ms X the outstanding payments and a further financial remedy. It also agreed to review the information it provides about direct payments and how its social care and direct payment teams work together.
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London Borough of Redbridge (23 009 701)
Statement Closed after initial enquiries Parking and other penalties 31-Jul-2024
Summary: We will not investigate this complaint that the Council gave misleading information about eligibility to pay the discounted amount for a penalty charge notice it issued to Mr X. This is because there is insufficient evidence of fault by the Council to warrant our further involvement.