Decision search
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Stockton-on-Tees Borough Council (23 015 461)
Statement Upheld Special educational needs 04-Aug-2024
Summary: Mr X complained about the Council’s handling of his child, F’s Education, Health and Care (EHC) Plan during 2023. The Council delayed issuing F’s amended EHC Plan following two annual reviews during 2023. It also failed to give clear feedback about its decision not to include some provision in the plan. The Council agreed to make payments to Mr X to acknowledge the injustice this caused. Mr X’s complaint about the decision not to include therapy provision in F’s EHC Plan is outside of our jurisdiction as he appealed this to the SEND tribunal.
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Stockton-on-Tees Borough Council (23 015 502)
Statement Upheld Special educational needs 04-Aug-2024
Summary: Mr X complained about the Council’s handling of his son, F’s Education, Health and Care (EHC) Plan when it was transferred over from another council area in September 2023. The Council failed to deal with F’s EHC Plan transfer in line with relevant law and guidance. This caused Mr X distress and uncertainty and impacted on F’s education between September and November 2023. Events from November 2023 onwards are outside of our jurisdiction as Mr X has used his right of appeal to the SEND tribunal.
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Hertfordshire County Council (23 015 960)
Statement Upheld Special educational needs 04-Aug-2024
Summary: Ms X complains the Council failed to deliver her son’s Education, Health and Care Plan in line with statutory timescales. We find fault with the Council for delay and have agreed a payment for the distress and frustration caused.
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Cheshire West & Chester Council (23 021 001)
Statement Not upheld Direct payments 04-Aug-2024
Summary: Mr X complained the Council has paid Mrs X a direct payment rate lower than it would have paid a council contracted care provider for her care. I have ended my investigation because I cannot achieve a worthwhile outcome from further investigation as I am unlikely to be able to achieve the remedy Mr X wants.
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Surrey County Council (24 001 346)
Statement Closed after initial enquiries Safeguarding 04-Aug-2024
Summary: We will not investigate Miss X’s complaint about a meeting a Council officer had with her friend, Mr Y. This is because it is unlikely an investigation by this office could add to the response the Council has already provided via its own investigation of the matter.
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Hertfordshire County Council (23 020 299)
Statement Upheld Special educational needs 04-Aug-2024
Summary: Miss X complains the Council failed to provide provision for her son Y, causing frustration and distress. We find fault with the Council for delay, and agree with the remedy it has put forward in its complaint response.
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London Borough of Lambeth (23 017 184)
Statement Closed after initial enquiries Allocations 04-Aug-2024
Summary: We will not investigate Ms X’s complaint about her temporary accommodation. It is appropriate for her to ask for a review of its suitability and the Council has agreed to do this. We will not investigate her complaint about the priority band awarded on the Council’s housing register because there is insufficient evidence of fault to justify our involvement.
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East Suffolk Council (24 002 036)
Statement Closed after initial enquiries Allocations 04-Aug-2024
Summary: We will not investigate this complaint about the priority banding the Council awarded a housing register application. There is not enough evidence of fault to justify our involvement.
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Statement Closed after initial enquiries Rights of way 04-Aug-2024
Summary: We will not investigate this complaint about the safety of, and access to, a public right of way as the injustice caused to the complainant from the alleged Council fault is not sufficient to justify our further involvement.
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Lancaster City Council (24 003 182)
Statement Closed after initial enquiries Homelessness 04-Aug-2024
Summary: We will not investigate this complaint about how the Council provided homelessness support. It was reasonable for Mr X to use his review and appeal rights if he disagreed with the Council’s decision.