Decision search
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Rutland County Council (23 019 690)
Statement Upheld Other 01-Aug-2024
Summary: Miss X complained the Council failed to consider whether it owes a duty under section 17 of the Children Act 1989, particularly section 17(6), to provide accommodation. She says that living away from her son’s school and transporting him daily is causing distress and is unsustainable. The Council declined to carry out an assessment under the Children Act because Miss X and her son do not reside in its area. This is fault as caselaw has established the test is physical presence in the area and going to school would meet this test.
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London Borough of Hounslow (23 016 710)
Statement Not upheld Assessment and care plan 01-Aug-2024
Summary: There is no fault by the Council. It is willing to assess Ms X and to do this it needs her consent to an assessment for social care support. We have not investigated a complaint about data protection because the Information Commissioner is best placed to deal with it.
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Care UK Community Partnerships Limited (23 016 919)
Statement Upheld Residential care 01-Aug-2024
Summary: We upheld complaints about mouthcare and spectacles. The Care Provider accepted our recommendations to apologise and make changes to record-keeping.
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Bath and North East Somerset Council (24 004 203)
Statement Closed after initial enquiries Enforcement 01-Aug-2024
Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control. This is because we are unlikely to find fault.
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Liverpool City Council (24 004 255)
Statement Closed after initial enquiries Child protection 01-Aug-2024
Summary: We will not investigate this complaint that a social worker was at fault in completing a risk assessment regarding the complainant’s children. This is because there is no worthwhile outcome achievable by investigation.
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Castle Point Borough Council (24 004 300)
Statement Closed after initial enquiries Enforcement 01-Aug-2024
Summary: We will not investigate this complaint about the Council’s failure to act against a breach of planning control and failure to follow building regulations. There is not enough evidence of fault in the Council’s actions.
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London Borough of Havering (24 004 305)
Statement Closed after initial enquiries Cemeteries and crematoria 01-Aug-2024
Summary: We will not investigate Mrs X’s complaint about crematorium gardeners walking over the area where her mother’s ashes were laid. This is because it is unlikely we could add to the response the Council has already provided via its own investigation of the matter. We will not investigate Mrs X’s complaint about where her mother’s ashes were laid in 2021. It lies outside our jurisdiction because the complaint has not been made within 12 months.
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Statement Closed after initial enquiries Parking and other penalties 01-Aug-2024
Summary: We will not investigate Mr X’s complaint about the Council’s decision to close a parking entrance to a car park without warning. This is because an investigation would not lead to any further findings or outcomes. In addition, the alleged fault has not caused any significant injustice.
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Southend-on-Sea City Council (24 004 016)
Statement Closed after initial enquiries Refuse and recycling 01-Aug-2024
Summary: We will not investigate Mr X’s complaint about the Council’s refusal to act on his report of fly-tipping by his neighbour. This is because there is not enough evidence of fault by the Council.
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Wirral Metropolitan Borough Council (24 004 070)
Statement Upheld Special educational needs 01-Aug-2024
Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her son’s annual Education Health and Care (EHC) Plan review. This is because the Council has offered a suitable remedy for the injustice caused by its actions. We cannot look at whether any faults wrongly affected the outcome of the review as Mrs X has used her right of appeal against the revised EHC Plan.