Decision search
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Rutland County Council (23 013 924)
Statement Upheld School transport 31-Jul-2024
Summary: Ms K complained about the Council’s decision to change her children’s school transport arrangements. She said it was not suitable for their needs and she had to transport them at her own expense. While the Council has since made a suitable transport offer, we found the Council at fault for not offering Ms K an appeal when it should have done. This caused her avoidable uncertainty. The Council has agreed to our recommendations to remedy the injustice caused.
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London Borough of Waltham Forest (23 014 183)
Statement Upheld Planning advice 31-Jul-2024
Summary: Mr X complained the Council provided him with wrong planning advice, which cost him more money. Mr X said this distressed him and impacted him financially. There was fault in the way the Council did not record the pre-application advice and communication with the Council was poor. Mr X was frustrated by this and caused uncertainty during the application. The Council should apologise and make a financial payment.
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Derbyshire County Council (23 015 639)
Statement Upheld Special educational needs 31-Jul-2024
Summary: Ms N complained about the time taken by the Council to issue an Education, Health and Care Plan for her son. She also said the Council failed to ensure X received suitable education when he could not attend his school. We found fault in the Council’s actions which caused injustice to X and Ms N. The Council has agreed to make a symbolic payment to her and review its processes.
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Cheshire East Council (23 016 195)
Statement Upheld Special educational needs 31-Jul-2024
Summary: Miss X complained the Council failed to provide all the support it should have done for her son, Y’s, special educational needs. There was fault in how the Council took too long to arrange the speech and language therapy in Y’s Education Health and Care plan. This caused Miss X avoidable uncertainty and frustration for which the Council should apologise and pay a financial remedy.
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London Borough of Lambeth (23 020 471)
Statement Closed after initial enquiries Parking and other penalties 31-Jul-2024
Summary: We will not investigate this complaint about the Council pursuing an unpaid parking penalty which was registered to his address. There is insufficient evidence of fault which would warrant an investigation.
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Leeds City Council (23 020 858)
Statement Not upheld Charging 31-Jul-2024
Summary: There is no fault by the Council. Mr X says that his late mother agreed before she went in a care home that some of her savings could be used for work to her house and as the Council hasn’t allowed this, it has caused a financial injustice. The Council could not consider the intended future use of savings when carrying out a financial assessment for care home costs.
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Nottingham City Council (23 021 066)
Statement Upheld Other 31-Jul-2024
Summary: The Council was at fault for refusing to consider Mr B’s complaint properly under the Children Act 1989 complaints procedure. It will now do so.
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London Borough of Southwark (23 021 433)
Statement Upheld Allocations 31-Jul-2024
Summary: Miss X complained the Council failed to update her housing register application to allow her to bid on three-bedroom properties since August 2022. A system error prevented Miss X bidding on three-bedroom properties between August and November 2022. That was fault but it did not cause significant injustice to Miss X. Miss X has been able to bid appropriately since November 2022 however poor communication from the Council did not make this clear. The Council has agreed to make a payment to recognise the uncertainty this caused.
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Essex County Council (24 001 309)
Statement Upheld Special educational needs 31-Jul-2024
Summary: Mrs B complained the Council delayed in issuing a final Education, Health and Care Plan following an annual review. We found the Council at fault. The Council has agreed to review its process and make a payment in acknowledgement of the injustice caused to Mrs B.
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London Borough of Southwark (24 001 691)
Statement Closed after initial enquiries Parking and other penalties 31-Jul-2024
Summary: We will not investigate this complaint about the Council’s adoption of the right to challenge parking policy. There is insufficient evidence of fault to warrant an investigation.