Decision search
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Broxtowe Borough Council (23 016 651)
Statement Upheld Council tax 05-Aug-2024
Summary: Mrs X complains the Council has not dealt with her Council Tax properly. The Council did not take account of her vulnerability. Mrs X suffered avoidable distress. The Council has agreed to apologise to Mrs X and pay her £200.
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London Borough of Hillingdon (23 016 752)
Statement Upheld Homelessness 05-Aug-2024
Summary: Mr X complains about the Council’s handling of his homelessness application and failure to provide interim accommodation. We find the Council at fault which caused Mr X avoidable uncertainty, frustration, distress, and expenses. The Council has agreed to apologise to Mr X, make him a symbolic payment for the injustice caused, refund his avoidable expenses, and provide a staff reminder.
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Norfolk County Council (23 017 405)
Statement Upheld Assessment and care plan 05-Aug-2024
Summary: We will not investigate this complaint about how the Council dealt with her request for a Care Act assessment. The Council has already apologised for delays in completing the assessment; that remedies any injustice caused.
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Norwich City Council (23 017 470)
Statement Upheld Refuse and recycling 05-Aug-2024
Summary: Miss X complained the Council has repeatedly not completed her assisted bin collections. She said her bins were regularly not emptied, causing her distress. There was fault in the way the Council did not ensure Miss X received her assisted collection. There was also fault because the Council did not ensure a suitable solution to the issues and it did not consider all factors in this case. This fault distressed Miss X. The fault also meant the contractor did not collect or return the bins in accordance with the assisted collection agreement. The Council has agreed to apologise and collect all the accumulated waste from Miss X’s property. The Council will also reinstate the assisted collections, review the assisted collection agreement and bin storage locations, make a financial payment, monitor collections and remind staff of the Council’s duties and responsibilities.
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Wirral Metropolitan Borough Council (24 002 218)
Statement Upheld Special educational needs 05-Aug-2024
Summary: Miss X complained about the Council’s delay completing her child, Y’s Education, Health and Care needs assessment. We find fault, causing injustice to Y and avoidable distress and uncertainty to Miss X. The Council has agreed to apologise and make a payment to Miss X.
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Royal Borough of Kingston upon Thames (24 002 914)
Statement Upheld Allocations 05-Aug-2024
Summary: We will not investigate this complaint about the Council’s housing register. The Council has accepted there was fault in its communication with the complainant and offered an appropriate remedy. It would not be proportionate for us to investigate.
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Transport for London (24 003 484)
Statement Upheld Traffic management 05-Aug-2024
Summary: We will not investigate this complaint about charging for the Ultra Low Emission Zone. An investigation would be unlikely to lead to a different outcome or achieve anything more.
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Oldham Metropolitan Borough Council (24 003 908)
Statement Closed after initial enquiries Transport 05-Aug-2024
Summary: We will not investigate Mr X’s complaint about the Council’s refusal to renew his concessionary bus pass on the basis of a learning disability. There is insufficient evidence of fault to warrant an investigation.
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Devon County Council (24 003 259)
Statement Closed after initial enquiries Planning applications 05-Aug-2024
Summary: We will not investigate this complaint about the Council’s provision of highways access advice to the local planning authority in relation to Mr X’s and Mr Y’s proposed development. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.
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West Devon Borough Council (24 003 265)
Statement Closed after initial enquiries Planning advice 05-Aug-2024
Summary: We will not investigate this complaint about the Council’s pre-application advice given to Mr X and Mr Y. This is because we are unlikely to find evidence of fault by the Council.