Decision search
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Calderdale Metropolitan Borough Council (23 011 152)
Statement Upheld Assessment and care plan 05-Aug-2024
Summary: Ms D complains about faults by Calderdale Metropolitan Borough Council and Calderdale & Huddersfield NHS Foundation Trust in managing her mother, Mrs X’s, discharge from hospital. We have upheld Ms D’s complaints about assessing Mrs X’s ability to make her own decisions, consent and sharing information about community nursing needs. We have not upheld the rest of the complaint. The Council and Trust accept our recommendations, so we have completed our investigation.
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Calderdale & Huddersfield NHS Foundation Trust (23 011 152a)
Statement Upheld Hospital acute services 05-Aug-2024
Summary: Ms D complains about faults by Calderdale Metropolitan Borough Council and Calderdale & Huddersfield NHS Foundation Trust in managing her mother, Mrs X’s, discharge from hospital. We have upheld Ms D’s complaints about assessing Mrs X’s ability to make her own decisions, consent and sharing information about community nursing needs. We have not upheld the rest of the complaint. The Council and Trust accept our recommendations, so we have completed our investigation.
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Shropshire Council (23 012 650)
Statement Upheld Special educational needs 05-Aug-2024
Summary: Ms X complained the Council failed to complete her child’s annual review of their Education, Health and Care Plan in the correct timescales. Ms X also complained the Council failed to provide education for her child since September 2021. We found fault with the Council delaying for nearly one year in reviewing Ms X’s child’s Education, Health and Care Plan. We also found fault with the Council failing to consider if Ms X’s child needed support from their Education, Health and Care Plan from 26 November 2021 until 21 April 2023 while electively home educated. We also found fault with the Council failing to provide suitable education for Ms X’s child from 21 April 2023 to 5 February 2024 and failing to provide Speech and Language Therapy from 21 April 2023 to 16 January 2024. The Council agreed to apologise to Ms X, pay her £400 for her distress and frustration and £500 for the lost opportunity and potential harm caused through lack of educational support. The Council also agreed to backdate Ms X’s child’s personal budget from 21 April 2023 to 5 February 2024 and pay Ms X the equivalent of any lost Speech and Language Therapy sessions from 21 April 2023 to 16 January 2024.
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Statement Upheld Special educational needs 05-Aug-2024
Summary: Mrs E complains her son’s school was following an out-of-date Education, Health and Care Plan. We uphold her complaint due to fault by the Council in its actions around this. Mrs E also complains about the school’s actions around a teacher’s use of language, inappropriate emails and suspensions of children with special educational needs. Our decision is these are internal management issues within the school, and so not in the Ombudsman’s jurisdiction.
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Wigan Metropolitan Borough Council (23 016 383)
Statement Upheld Looked after children 05-Aug-2024
Summary: Miss E and Ms F complained how the Council communicated with them as professionals supporting looked after children. They also complained the Council maliciously reported their nursery to Ofsted. We find the Council was at fault as it failed to communicate with Miss E and Ms F properly. It also failed to be open and transparent with them about a referral to Ofsted. The Council has agreed to our recommendations to address the injustice caused by fault.
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Transport for London (23 021 367)
Statement Upheld Parking and other penalties 05-Aug-2024
Summary: Mr X complained about Transport for London’s (TfL) handling of three Penalty Charge Notices (PCNs). TfL failed to properly consider his representations against two of the notices which caused Mr X stress and uncertainty. TfL has already agreed to cancel these two notices. There was no fault in its handling of the third notice.
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London Borough of Redbridge (23 019 003)
Statement Upheld Homelessness 05-Aug-2024
Summary: Due to service failure, the Council placed the complainant’s family in inappropriate interim accommodation for considerably longer than the law permits. The Council has agreed to offer the complainant a financial remedy to reflect the injustice this represents.
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Hampshire County Council (23 019 099)
Statement Upheld Assessment and care plan 05-Aug-2024
Summary: The Council has agreed to amend the date at which Mrs X’s property value will be disregarded. I will not investigate this complaint further.
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Staffordshire County Council (23 019 818)
Statement Not upheld Highway repair and maintenance 05-Aug-2024
Summary: Mrs X complained a streetlight in an alleyway next to her house shone too brightly into her garden, causing a loss of privacy. We found no fault by the Council and have concluded our investigation.
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London Borough of Lambeth (23 020 221)
Statement Closed after initial enquiries Homelessness 05-Aug-2024
Summary: We will not investigate Ms X’s complaint about the suitability of her temporary accommodation because she had the right to go to court to challenge the Council’s decision. In any case, there is insufficient evidence of fault to justify our involvement.