Summary: We cannot investigate this complaint that Miss X was unfairly removed from a college course. This is because the law prevents us from investigating complaints about what happens in schools.

The complaint

1. Miss X complains that she was unfairly removed from a college course.

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The Ombudsman’s role and powers

2. The Local Government Act 1974 sets out our powers but also imposes restrictions on what we can investigate.
3. We cannot investigate most complaints about what happens in schools. (Local Government Act 1974, Schedule 5, paragraph 5(2), as amended)

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How I considered this complaint

4. I considered information provided by the complainant and the Council.
5. I considered the Ombudsman’s Assessment Code.

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My assessment

6. Miss X complained to the Council about her college’s decision to remove her from a course she was studying. The Council responded providing Miss X with an explanation as to the college’s reasons for removing her from the course.
7. I cannot investigate Miss X’s complaint. The law prevents us from investigating complaints about what happens in schools and colleges.

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Final decision

8. We cannot investigate Miss X’s complaint because the law prevents us from investigating complaints about what happens in schools.

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Investigator's decision on behalf of the Ombudsman