Decision search
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Eastleigh Borough Council (24 023 106)
Statement Not upheld Enforcement 19-Dec-2025
Summary: We have completed our investigation into how the Council dealt with Mrs X’s allegations of planning breaches and her complaint. We find no fault in the way the Council made its decisions and responded to the complaint.
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London Borough of Hillingdon (24 023 333)
Statement Upheld Homelessness 19-Dec-2025
Summary: The Council denied Ms X her right to ask for a review of the suitability of her temporary accommodation. The Council told her she did not have this right. The Council has agreed to apologise to Ms X. Ms X can complain the Energy Ombudsman about an excessively large electricity bill at a previous property.
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Rotherham Metropolitan Borough Council (25 000 377)
Statement Upheld Disabled facilities grants 19-Dec-2025
Summary: Mr X complained about how the Council completed the Disabled Facilities Grant (DFG) process and works to his home. Mr X said this impacted his finances and mental health. There was fault in the way the Council delayed making a payment, has not recorded communications and its complaint handling was poor. This distressed Mr X. The Council agreed to apologise and make the financial payment it offered.
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Buckinghamshire Council (25 002 219)
Statement Not upheld Enforcement 19-Dec-2025
Summary: Mr X complained about the Council’s actions relating to a planning breach at a property near to his. We do not find any fault in the Council’s actions. The Council has sufficiently considered the breach and chosen not to take any enforcement action. This is a decision for the Council to make. We do not uphold this complaint.
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Broadland District Council (25 003 411)
Statement Not upheld Trees 19-Dec-2025
Summary: Mr X complained the Council wrongly confirmed a Tree Preservation Order. He said the Council did not follow the correct process to make its decision. We found there was no evidence of fault in how the Council made its decision.
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London Borough of Barnet (25 003 455)
Statement Upheld Council tax 19-Dec-2025
Summary: The complaint is the Council demanded an extra payment of council tax without explanation and proceeded to take court action in respect of that amount. This was despite the complainant having set up a direct debit for the payments. We uphold the complaint because of fault. But the Council has cancelled the enforcement action, waived costs and offered to apply to set aside a liability order. These are suitable remedies.
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Kent County Council (25 003 822)
Statement Upheld Assessment and care plan 19-Dec-2025
Summary: Mr X complained on behalf of a care provider about the Council’s handling of payments relating to a service user. As part of the complaints process, the Council apologised for causing a delay in increasing payments for the service user from December 2024. It resolved the issue and put steps in place to prevent such delays in future. We found the Council’s response and action to be appropriate, and some parts of Mr X’s complaint related to contractual matters. We have therefore not made any further findings or recommendations.
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Cheshire West & Chester Council (25 005 050)
Statement Upheld Charging 19-Dec-2025
Summary: Mr B complained that the Council had sent him invoices for dates when a service had not been provided and he said the invoices were confusing and lacked transparency. The Council has already upheld Mr B’s complaint and we agree there was fault. The Council has agreed to pay a symbolic financial remedy and carry out a service improvement.
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Portsmouth City Council (25 005 325)
Statement Upheld Other 19-Dec-2025
Summary: The Council failed to properly consider whether to take Mrs X’s late complaint through the children’s statutory complaints procedure in line with the relevant law and guidance. The Council has agreed to apologise to Mrs X, pay them a symbolic amount to recognise the distress, frustration and uncertainty caused and carry out a review of its decision.
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Redcar & Cleveland Council (25 006 670)
Statement Closed after initial enquiries Other 19-Dec-2025
Summary: We will not investigate Mr X’s complaint about the Council preventing contact with his son. This is because there is not enough evidence of fault to justify an investigation.