Decision search
Your search has 51938 results
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Sefton Metropolitan Borough Council (24 012 072)
Statement Upheld Friends and family carers 19-May-2025
Summary: Miss D complained that the Council delayed progressing grant-funded adaptations to her home. As a result, her family has been overcrowded for over four years. The Council has accepted there was delay. It has agreed to make a payment to Miss D to remedy the distress caused.
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Three Rivers District Council (24 012 423)
Statement Upheld Council tax 19-May-2025
Summary: Mr X complained the Council failed to issue the correct letters ahead of court action. Mr X says himself and his wife have been treated unfairly and were unable to attend their court date. We have found the Council at fault for failing to issue a letter which explained Mr X’s payment plan had been ended. This caused uncertainty for Mr X and his wife. The Council has agreed to apologise to Mr and Mrs X to remedy the injustice caused.
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London Borough of Harrow (24 012 739)
Statement Closed after initial enquiries Housing benefit and council tax benefit 19-May-2025
Summary: We will not investigate this complaint about the Council’s decision regarding Mr X’s entitlement to Council Tax Support. Mr X used his statutory right of appeal to the Valuation Tribunal. We cannot also consider the matter.
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London Borough of Haringey (24 013 161)
Statement Upheld Other 19-May-2025
Summary: Mr J complained about the way the Council cleaned his property and dealt with his belongings. We found fault in record keeping but this did not cause significant injustice to Mr J. There was no fault by the Council in the other parts of the complaint.
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Kingston Upon Hull City Council (24 013 694)
Statement Not upheld Assessment and care plan 19-May-2025
Summary: A complained about the way the Council dealt with their request for adult social care. They also complained the Council sent an incorrect invoice for care which was never received. Based on current evidence, we found the Council is not at fault.
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Leeds City Council (24 013 912)
Statement Upheld Homelessness 19-May-2025
Summary: Mr X complained about the Council’s treatment of him when he visited its offices and its handling of his homelessness application. The Council was at fault for giving Mr X inaccurate information when he visited its offices. It was not at fault for the way it asked Mr X to leave its offices. The Council accepts it delayed assessing Mr X’s housing needs, causing Mr X a period of uncertainty. The Council has agreed to apologise and make a payment to Mr X.
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Essex County Council (24 014 068)
Statement Upheld Special educational needs 19-May-2025
Summary: Mrs X complained that the Council has delayed in completing an Education, Health and Care Needs Assessment for her daughter, Y, within the statutory timeframes. Mrs X also says Y has missed out on education. Mrs X says this has caused both her and Y distress and frustration. We have found fault in the actions of the Council. We recommend the Councils writes to Mrs X to apologise, pays a financial remedy and completes Y’s Education, Health and Care Needs Assessment.
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London Borough of Ealing (24 015 556)
Statement Closed after initial enquiries Other 19-May-2025
Summary: We will not investigate this complaint about the conduct of a social worker. That is because the complaint is late.
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Kent County Council (24 015 686)
Statement Closed after initial enquiries Other 19-May-2025
Summary: We will not investigate this complaint about the form of payments made to Mrs X as a childminder. Investigation would be unlikely to lead to a better outcome than that already offered by the Council.
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Leicestershire County Council (24 016 703)
Statement Upheld Special educational needs 19-May-2025
Summary: We cannot investigate Mrs X’s complaint the Council failed to seek advice and information from an Educational Psychologist (EP) as part of its Education, Health and Care (EHC) needs assessment of her child Y because it is connected to her appeal to the Tribunal. The Council was at fault for not issuing Y’s plan within the statutory timescales. The Council has agreed to apologise and make a payment to Mrs X to acknowledge the uncertainty and delayed appeal rights this caused.