Decision search
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Bristol City Council (25 017 058)
Statement Closed after initial enquiries Parking and other penalties 03-Mar-2026
Summary: We will not investigate this complaint about Penalty Charge Notices because any fault has not caused injustice to Mr Y.
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Gloucestershire County Council (25 017 311)
Statement Closed after initial enquiries Other 03-Mar-2026
Summary: We cannot investigate Mr X’s complaint about the Council suspending his company’s care contract and withholding payments. This is because the law prevents us from doing so. We will also not investigate Mr X’s complaint about the Council sharing information about his company with another party without his consent as there is another body better placed to consider such matters.
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Nottinghamshire County Council (25 018 169)
Statement Closed after initial enquiries Adoption 03-Mar-2026
Summary: We will not investigate this complaint about the Council’s handling of the adoption application process. The Council has already investigated and responded to Mr X’s concerns under all three stages of the statutory complaint procedure. It has identified service failures, apologised and offered remedial action and payment for the injustice caused. Further investigation is unlikely to change the outcome or achieve anything worthwhile. The Information Commissioner’s Office is best placed to consider concerns about data recording and handling.
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City of Wolverhampton Council (25 018 789)
Statement Closed after initial enquiries Licensing 03-Mar-2026
Summary: We will not investigate this complaint about the Council’s refusal of Mr X’s private hire licence application as Mr X could have appealed this decision in court.
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London Borough of Enfield (25 019 185)
Statement Upheld Other 03-Mar-2026
Summary: We will not investigate this complaint about Miss X being issued with a fixed penalty notice for allegedly not disposing of waste properly. This is because the Council has already provided a remedy by cancelling the fixed penalty notice.
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Bedford Borough Council (25 019 199)
Statement Closed after initial enquiries Trading standards 03-Mar-2026
Summary: We will not investigate this complaint alleging fraud by a person linked to a council employee. This is because we are unlikely to be able to add to the Council’s responses.
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Shropshire Council (25 006 496)
Statement Closed after initial enquiries Enforcement 03-Mar-2026
Summary: We will not investigate this complaint about the Council’s failure to ensure a highway scheme is implemented before the houses in the road where Mr and Mrs X live were sold. We consider that further investigation now will not lead to a different outcome.
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Transport for London (25 006 750)
Statement Upheld Traffic management 03-Mar-2026
Summary: TfL billed Mr X’s company for journeys it did not make in the low emission zone. An apology, payment to Mr X and a discussion with him about any outstanding incorrect charges is satisfactory remedy for Mr X’s distress and the time and trouble he had to go to.
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Transport for London (25 019 836)
Statement Upheld Parking and other penalties 03-Mar-2026
Summary: We will not investigate this complaint about Transport for London’s delay in refunding Mr X’s payment for a penalty charge notice. This is because Transport for London has now refunded the payment and paid Mr X an additional £30 and this provides a suitable remedy for the complaint.
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Transport for London (25 020 218)
Statement Closed after initial enquiries Parking and other penalties 03-Mar-2026
Summary: We cannot investigate Mr X’s complaint about a penalty charge notice issued by Transport for London because Mr X has used his right of appeal to London Tribunals. We cannot investigate Mr X’s complaint about Transport for London’s handling of his representations against the penalty charge notice because Mr X has applied to the Traffic Enforcement Centre at Northampton County Court to challenge its escalation of the case.