Decision search
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Guildford Borough Council (24 011 233)
Statement Upheld Allocations 22-Sep-2025
Summary: Mr B says the Council delayed dealing with his housing register application, wrongly suspended his application and removed him from the housing register, delayed putting him back on the housing register and failed to ask him to complete a medical priority form. There were delays in dealing with the housing register application, the Council failed to take into account all the information at various points and delayed providing Mr B with a medical form to complete. That caused Mr B distress and meant he was not registered on the housing register for part of the period. An apology, payment to Mr B and reminder to officers is satisfactory remedy.
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Westmorland and Furness Council (24 013 697)
Statement Upheld Safeguarding 22-Sep-2025
Summary: Ms X complains the Council did not properly investigate a safeguarding referral. She also complaints it delayed providing her with a copy of its report and communicated with her poorly. She says this caused her and her family avoidable and unnecessary distress. We find no fault with the Council’s safeguarding investigation. We find fault with the Council’s communication and delay providing Ms X with the report, which caused Ms X injustice. We are satisfied the action taken by the Council has remedied the injustice to Ms X.
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Wokingham Borough Council (24 016 383)
Statement Upheld Special educational needs 22-Sep-2025
Summary: Mrs B complained the Council delayed completing an annual review and in issuing a final EHC Plan, failed to put in place provision in the EHC Plan, delayed providing her with a personal budget and gave her conflicting information about whether the Council would complete a full reassessment. The Council delayed completing the annual review and in issuing a final EHC Plan, the Council’s decision making and communications about the reassessment were not clear and the Council delayed paying the personal budget and in responding to a complaint. That caused Mrs B significant distress, denied her right of appeal and meant her son missed out on provision. An apology, payment to Mrs B, a training session for officers and review of procedures is satisfactory remedy.
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Care UK Community Partnerships Ltd (24 016 986)
Statement Upheld Residential care 22-Sep-2025
Summary: The care provider did not act promptly to ensure that Mr X’s room was always clean and odour-free; in addition the care home manager suggested to Ms A (his daughter) that her complaint would affect his care. As a consequence Ms A moved her father from the home. The fault by the care provider caused injustice, and it will now make a suitable payment to recognise the distress its actions caused.
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London Borough of Bexley (24 017 773)
Statement Closed after initial enquiries Safeguarding 22-Sep-2025
Summary: We will not investigate this complaint about bullying in supported living accommodation because there is not enough evidence of fault to justify investigating.
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West Northamptonshire Council (24 018 373)
Statement Upheld Special educational needs 22-Sep-2025
Summary: The Council was at fault for failing to act after Mrs X notified the Council that her child, Y, was not receiving a suitable education at home between January 2024 and May 2025. The Council was also at fault as it failed to issue Y’s Education, Health and Care (EHC) Plan within the statutory timescales, caused in part by a delay in obtaining Educational Psychologist advice. The Council has agreed to apologise and make a payment to recognise Y’s missed education.
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London Borough of Sutton (24 022 631)
Statement Closed after initial enquiries Direct payments 22-Sep-2025
Summary: We will not investigate this complaint about the Council’s decision not to allow Mr X to be reimbursed from Mrs Y’s direct payment funds. This is because the complaint is late.
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Wirral Metropolitan Borough Council (24 023 195)
Statement Upheld Special educational needs 22-Sep-2025
Summary: We have upheld this complaint about the Council’s failure to complete an Education Health and Care Needs Assessment for the complainant’s child within the statutory timescale. The Council has agreed to provide a proportionate remedy and this removes the need for us to investigate.
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Buckinghamshire Council (25 003 447)
Statement Closed after initial enquiries Child protection 22-Sep-2025
Summary: We will not investigate Mr X’s complaint about his dealings with the Council in connection with the care of his grandchildren because there is nothing we could add to the independent investigation commissioned by the Council.
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Brentwood Borough Council (25 004 035)
Statement Closed after initial enquiries Disabled facilities grants 22-Sep-2025
Summary: We will not investigate this complaint about the Council’s management of Mrs X’s requested adaptations. This is because an investigation would be unlikely to lead to finding fault with the Council’s actions.