Decision search
Your search has 51938 results
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Westmorland and Furness Council (24 022 035)
Statement Closed after initial enquiries Other 20-May-2025
Summary: We will not investigate Mrs X’s complaint about the Council not removing a vehicle parked near her property and delay in it dealing with her complaint. There is not enough evidence of fault by the Council to warrant an investigation. There is insufficient significant injustice to Mrs X to justify us investigating. We do not investigate council complaint handling where we are not investigating the matters giving rise to the complaint.
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Leicester City Council (24 022 106)
Statement Closed after initial enquiries Council tax 20-May-2025
Summary: We will not investigate this complaint about Council tax premiums because there is a right of appeal to a Valuation Tribunal.
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South Gloucestershire Council (24 022 154)
Statement Closed after initial enquiries Councillor conduct and standards 20-May-2025
Summary: We will not investigate Mr X’s complaint about an officer’s failure to declare a conflict of interest. We cannot investigate personnel issues and it is unlikely an investigation would achieve a worthwhile outcome.
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London Borough of Richmond upon Thames (24 022 231)
Statement Closed after initial enquiries Special educational needs 20-May-2025
Summary: We will not investigate Mrs X’s complaint about an Education Health and Care Plan annual review. It is reasonable to expect her to appeal the outcome. And the faults she alleges are not significant enough or cause a significant enough injustice to warrant an investigation.
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North Yorkshire Council (24 022 365)
Statement Closed after initial enquiries Other 20-May-2025
Summary: We will not investigate this complaint that the Council racially discriminated against Mrs X. We cannot determine whether the Council has breached the Equality Act 2010 or determine whether the Council is liable for her financial losses. These are matters for the courts.
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Nottingham City Council (23 002 442)
Statement Upheld Planning applications 20-May-2025
Summary: Mr X complained on behalf of his client, a manufacturing business. Mr X said the Council gave planning consent for a housing development next to his client’s factory without adequately considering how to prevent noise from the factory causing a statutory nuisance to the occupiers of the new housing. We found the Council at fault for how it approved a planning condition designed to protect occupiers of the new houses from the noise of the factory. But we could not say this failing would have resulted in a different outcome for Mr X’s client. However, the fault still caused uncertainty which we consider a form of distress. The Council has accepted these findings and agreed to apologise to Mr X’s client and improve its service to prevent a repeat.
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London Borough of Camden (23 015 415)
Statement Upheld Allocations 20-May-2025
Summary: Ms Z, on behalf of Mr X, complained the Council wrongly removed housing register priority points affecting his bidding for available properties. There was fault in respect of the number of points awarded between September 2023 and February 2024 however there is no evidence this meant Mr X missed out on an available property. A symbolic payment for the distress caused is agreed.
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Shropshire Council (23 020 057)
Statement Closed after initial enquiries Homelessness 20-May-2025
Summary: We will not investigate Mr X’s complaint about the Council’s refusal to install sound insulation. Further investigation would not lead to a different outcome.
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Surrey County Council (24 019 870)
Statement Closed after initial enquiries Safeguarding 20-May-2025
Summary: We will not investigate this complaint about the Council’s actions relating to Mrs X’s mental capacity. This is because we do not have consent from Mrs X to investigate, and nor do we believe Mrs Y can make a complaint about these actions, on Mrs X’s behalf as her representative.
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London Borough of Redbridge (24 020 700)
Statement Closed after initial enquiries Homelessness 20-May-2025
Summary: We will not investigate this complaint about the provision of suitable accommodation. This is because there is insufficient evidence of fault by the Council.