Decision search
Your search has 51938 results
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Liverpool City Council (24 020 792)
Statement Closed after initial enquiries Charging 20-May-2025
Summary: We will not investigate this complaint about delays in the Council completing Mrs Y’s financial assessment. The Council has apologised for frustration the delay caused the family. We could not say delays caused a quantifiable financial injustice so we cannot achieve the outcome Mr X seeks. There is insufficient evidence of fault in other elements of the complaint to warrant investigation.
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London Borough of Southwark (24 020 835)
Statement Closed after initial enquiries Homelessness 20-May-2025
Summary: We will not investigate this complaint that the Council has ignored the complainant’s request to move. This is because there is insufficient evidence of fault by the Council and because we have no power to investigate some parts of the complaint.
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Westmorland and Furness Council (24 020 892)
Statement Closed after initial enquiries Child protection 20-May-2025
Summary: We will not investigate this complaint about the Council substantiating a safeguarding matter involving Mrs X. There is not enough evidence of fault by the Council in reaching the decision to warrant investigation.
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Salford City Council (24 021 147)
Statement Closed after initial enquiries Homelessness 20-May-2025
Summary: We will not investigate this complaint about the complainant’s housing support worker because there is insufficient evidence of fault by the Council.
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Milton Keynes Council (24 021 155)
Statement Upheld Special educational needs 20-May-2025
Summary: We will not investigate Mr X’s complaint about delays in producing an Education Health and Care Plan as the Council has agreed to a proportionate way to resolve the complaint.
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Devon County Council (24 021 239)
Statement Closed after initial enquiries Assessment and care plan 20-May-2025
Summary: We will not investigate this complaint about the Council’s decision to halve the complainant’s care package to four hours of support. There is not enough evidence of fault to justify our involvement.
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Herefordshire Council (24 022 471)
Statement Closed after initial enquiries Other 20-May-2025
Summary: We will not investigate the complaint about pothole damage as it is a matter for the courts. We will not investigate the complaint about the Council's use of its unreasonable behaviour policy as there is not enough evidence of fault to justify our further involvement.
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East Riding of Yorkshire Council (24 022 913)
Statement Closed after initial enquiries Parking and other penalties 20-May-2025
Summary: We will not investigate this complaint about a penalty charge notice for a parking contravention as it is reasonable to expect the complainant to appeal it to the Traffic Penalty Tribunal.
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Devon County Council (24 022 937)
Statement Upheld Special educational needs 20-May-2025
Summary: We upheld Mr X’s complaint about delays in the Education, Health and Care process regarding his child, Y. The Council has already apologised to Mr X for the distress and uncertainty caused. The Council recently agreed to make service improvements as part of another investigation.
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London Borough of Richmond upon Thames (24 023 124)
Statement Closed after initial enquiries Enforcement 20-May-2025
Summary: We will not investigate this complaint about how the Council dealt with breaches of planning control. This is because we are unlikely to find fault. The complainant also had the right to appeal to the Planning Inspector.