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  • Essex County Council (25 004 469)

    Statement Upheld Special educational needs 23-Sep-2025

    Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

  • Essex County Council (25 004 539)

    Statement Upheld Special educational needs 23-Sep-2025

    Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

  • Southend-on-Sea City Council (25 004 656)

    Statement Closed after initial enquiries Special educational needs 23-Sep-2025

    Summary: We will not investigate this complaint about the school named in an Education, Health and Care plan. This is because Mrs X has already appealed to the tribunal about this and we cannot investigate a complaint when someone has appealed to the tribunal about the same matter. We will not investigate the Council’s poor communication as the injustice caused is insufficient to justify investigating.

  • London Borough of Southwark (25 004 663)

    Statement Closed after initial enquiries Allocations 23-Sep-2025

    Summary: We will not investigate Miss X’s complaint about a housing application. The injustice claimed is not significant enough to justify our involvement.

  • Surrey County Council (25 004 797)

    Statement Closed after initial enquiries Child protection 23-Sep-2025

    Summary: We will not investigate Mr X’s complaint about how the Council dealt with his concerns about an investigation into bullying at his son’s school. This is because the complaint is made late to us.

  • Lancashire County Council (25 004 879)

    Statement Closed after initial enquiries Special educational needs 23-Sep-2025

    Summary: We will not investigate Miss X’s complaint about how the Council managed her child’s education. We cannot investigate issues which are not separable from Miss X’s appeal to a tribunal and part of her complaint is made late.

  • Leicestershire County Council (25 004 950)

    Statement Closed after initial enquiries Safeguarding 23-Sep-2025

    Summary: We will not investigate this complaint about the Council’s involvement in a safeguarding enquiry, in which Mr X was the alleged perpetrator. There is insufficient evidence of fault by the Council. Other matters are best considered by the Information Commissioner.

  • Surrey County Council (25 004 964)

    Statement Closed after initial enquiries Special educational needs 23-Sep-2025

    Summary: We cannot investigate this complaint about fault in the production and content of an Education Health and Care plan. The complainant has used her right to appeal to the First-tier Tribunal (Special Educational Needs and Disability) which means the Ombudsman cannot intervene.

  • Epsom & Ewell Borough Council (25 005 088)

    Statement Closed after initial enquiries Planning applications 23-Sep-2025

    Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complainant has not suffered significant injustice.

  • London Borough of Hounslow (25 005 540)

    Statement Closed after initial enquiries Other 23-Sep-2025

    Summary: We will not investigate Miss X’s complaint about how the Council has dealt with cleanliness issues in an area near her property, and how it dealt with her complaint. An investigation would not add to the Council’s investigation nor result in a different outcome. There is not enough evidence of fault to warrant an investigation. There is insufficient significant personal injustice caused to Miss X by the matters complained of to justify us investigating. We do not investigate council complaint-handling where we are not investigating the core issues giving rise to the complaint.

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