Decision search
Your search has 56922 results
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Royal Borough of Kingston upon Thames (25 018 462)
Statement Closed after initial enquiries Special educational needs 21-Apr-2026
Summary: We cannot investigate this complaint about the Council’s decision on what to include in an Education, Health, and Care Plan. Mrs X has already appealed this decision to a Tribunal, and the law does not allow us to investigate.
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Leeds City Council (25 018 583)
Statement Upheld Special educational needs 21-Apr-2026
Summary: We have upheld this complaint about the Council’s failure to complete an Education Health and Care Needs Assessment for Mr X’s child within the statutory timescale. The Council has agreed to provide a proportionate remedy and this removes the need for us to investigate.
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Knowsley Metropolitan Borough Council (25 018 718)
Statement Closed after initial enquiries Child protection 21-Apr-2026
Summary: We will not investigate Mr X’s complaint about the conduct of a social worker whom he said asked inappropriate questions and made unfounded allegations against him. The Council upheld the complaint and apologised. An investigation by the Ombudsman is unlikely to achieve anything else.
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Northumberland County Council (25 019 803)
Statement Closed after initial enquiries Child protection 21-Apr-2026
Summary: We will not investigate Mrs X’s complaint about the Council’s failure to complete a children’s statutory complaint investigation in 2019. The complaint is late and there are no good reasons for us to exercise discretion to consider it now. We will not investigate the Council’s refusal to investigate the same complaint in 2025 because there is not enough evidence of fault to warrant our involvement.
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Wirral Metropolitan Borough Council (25 019 806)
Statement Closed after initial enquiries Refuse and recycling 21-Apr-2026
Summary: We will not investigate this complaint about where the Council requires refuse bins to be presented for collection. There is insufficient evidence of fault in the way the Council reached its decision on the collection arrangement.
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Devon County Council (25 019 817)
Statement Closed after initial enquiries Highway repair and maintenance 21-Apr-2026
Summary: We will not investigate Mr X’s complaint about two phone calls with a Council officer. This is because it is unlikely a further investigation by this office could add to the response already provided via the Council’s own investigation of the first phone call. We will not investigate Mr X’s complaint about the second phone call because it has not yet been considered via the Council’s complaints procedure.
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Milton Keynes Council (25 019 965)
Statement Upheld Refuse and recycling 21-Apr-2026
Summary: We will not investigate this complaint about the way the Council’s waste collection contractor left bins at the entrance to his home. We cannot add to the previous investigation completed by the Council.
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Lancashire County Council (25 020 022)
Statement Closed after initial enquiries Highway repair and maintenance 21-Apr-2026
Summary: We will not investigate this complaint about the width of cycle lanes along roads Dr X uses. There is not enough evidence of fault by the Council to justify our involvement.
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Pendle Borough Council (25 020 112)
Statement Closed after initial enquiries Planning applications 21-Apr-2026
Summary: We will not investigate part of Mr Y’s complaint about how the Council conducted a public consultation relating to a planning application because there is insufficient evidence of fault. We will not investigate Mr Y’s complaint about the conduct of a councillor because an investigation is unlikely to achieve anything further.
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Transport for London (25 020 203)
Statement Closed after initial enquiries Traffic management 21-Apr-2026
Summary: We cannot investigate this complaint about road signage because the complaint is late and there is no good reason to exercise discretion to investigate it now.