Decision search
Your search has 52967 results
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Essex County Council (25 006 558)
Statement Closed after initial enquiries Transport 29-Jul-2025
Summary: We will not investigate this complaint about how the Council considered a Blue Badge application. This is because there is no worthwhile outcome achievable.
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Dudley Metropolitan Borough Council (25 007 083)
Statement Closed after initial enquiries School admissions 29-Jul-2025
Summary: We will not investigate Miss X’s complaint about the Council’s school admissions appeal panel refusing her appeal. It is unlikely we would find fault which caused Miss X to lose out on a school place.
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Coventry City Council (25 007 445)
Statement Closed after initial enquiries School admissions 29-Jul-2025
Summary: We will not investigate Miss X’s complaint about an unsuccessful school admission appeal. This is because there is not enough evidence of fault for us to be able to question the panel’s decision.
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London Borough of Redbridge (25 007 484)
Statement Upheld Safeguarding 29-Jul-2025
Summary: The Council failed to properly assess the capacity of three family members to make a homelessness application when they told the Council they were suffering domestic abuse. The Council did not deal with the safeguarding referral appropriately or in good time, and did not offer the family social care needs assessments soon enough. It cannot show how it made the decision to offer a one-bedroom property and it took too long to deal with the complaint to it. The family missed out on interim accommodation, and they were caused distress and uncertainty. The Council has agreed to apologise, make symbolic payments to the family, and review their housing needs. It will also review its training and procedures on mental capacity assessment, arranging interpreters, and monitoring case progress.
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London Borough of Hillingdon (25 003 010)
Statement Closed after initial enquiries Trees 29-Jul-2025
Summary: We will not investigate this complaint about the Council refusing to prune overgrown trees on the boundary of Miss X’s home. This is because there is insufficient evidence of fault.
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North Northamptonshire Council (25 003 177)
Statement Closed after initial enquiries Other 29-Jul-2025
Summary: We will not investigate this complaint about delays caused when a refuse vehicle failed to pull over to allow Mr X to pass. This is because the injustice caused to him is not significant enough to justify an investigation.
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Herefordshire Council (25 003 333)
Statement Upheld Council tax 29-Jul-2025
Summary: We will not investigate this council tax error following a death because the Council has provided a satisfactory remedy and there is not enough remaining injustice to require an investigation.
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Greensleeves Homes Trust (25 003 362)
Statement Closed after initial enquiries Other 29-Jul-2025
Summary: We will not investigate this complaint about missing items in a care home. The substantive matter is best considered by the small claims court, and it is not a good use of public resources to investigate complaint-handling in isolation.
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South Tyneside Metropolitan Borough Council (25 003 367)
Statement Closed after initial enquiries Trees 29-Jul-2025
Summary: We will not investigate this complaint about trees which the complainant says have damaged her property. This is because it is a matter for insurers and because part of the complaint is late.
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Birmingham City Council (25 003 520)
Statement Closed after initial enquiries Homelessness 29-Jul-2025
Summary: We will not investigate this complaint about the suitability of temporary accommodation. It was reasonable for Miss X to request a review of the Council’s decision, then to use her statutory right of appeal to county court.