Decision search
Your search has 53738 results
-
Birmingham City Council (25 006 413)
Statement Closed after initial enquiries Refuse and recycling 23-Sep-2025
Summary: We cannot investigate Miss X’s complaint about missed bin collections. The reason Miss X’s bin was not collected was because of industrial strike action which affects all or most of the Council’s residents, and the law says we cannot investigate.
-
London Borough of Hammersmith & Fulham (25 006 609)
Statement Closed after initial enquiries Planning applications 23-Sep-2025
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault and the complainant has not suffered significant injustice.
-
Leicestershire County Council (25 006 831)
Statement Upheld Special educational needs 23-Sep-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council apologised and offered a suitable remedy and it is unlikely further investigation would achieve anything more for Mr X.
-
Reading Borough Council (25 006 946)
Statement Closed after initial enquiries Child protection 23-Sep-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision not to consider his complaint until ongoing family court proceedings have concluded. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
-
Suffolk County Council (25 012 414)
Statement Closed after initial enquiries Highway repair and maintenance 23-Sep-2025
Summary: We will not investigate Mr B’s complaint that his car was damaged by a pothole which he had reported to the Council. This is because it is reasonable for Mr B to pursue his compensation claim at court.
-
London Borough of Croydon (24 019 886)
Statement Upheld Homelessness 22-Sep-2025
Summary: Miss X complained on behalf of Mr Y that the Council failed to assess his homelessness applications or to arrange alternative accommodation. We found the Council delayed in considering Mr Y’s homelessness application, including whether to provide any interim accommodation. The Council has accepted the fault and agreed to pay £3150 to Mr Y for the delays and in recognition of the avoidable stress and uncertainty.
-
London Borough of Wandsworth (24 019 903)
Statement Upheld Assessment and care plan 22-Sep-2025
Summary: Mr X complained the Council failed to send him copies of his father’s Care and Support Plan, failed to provide any idea of costs for his care or complete financial assessments. Mr X also complained the care provider only provided single-handed care despite the Council billing for double-handed care. And, Mr X complained about how the Council handled his complaint and application of weekly administration charges to his father’s billing without notice. We found fault with the Council in all aspects of Mr X’s complaint which caused an injustice to Mr X and his father. The Council agreed to our recommendations. This included providing an apology and £1,000 payment to Mr X for the distress, frustration and lost opportunity caused by the Council’s fault and removal of the care arrangement fees up to 27 September 2024. The Council also agreed to provide a breakdown of the billing and a list of care visits completed to Mr X. And, the Council agreed to ensure the information in its policy and on its website was consistent and to remind staff to provide Care and Support Plans to service users, to complete financial assessments in a suitable timescale and to provide early information about the care arrangement fees to service users.
-
Royal Borough of Kensington & Chelsea (24 021 263)
Statement Upheld Homelessness 22-Sep-2025
Summary: The Council was at fault for the delay in moving Miss X to suitable temporary accommodation and for poor communication when she moved. It was also at fault for the delay in resolving pest infestation and boiler issues in Miss X’s accommodations. There was no fault in the way the Council dealt with mould in her accommodation. The Council will apologise and make a symbolic payment to Miss X in recognition of the avoidable distress and frustration caused by its faults.
-
London Borough of Enfield (24 021 742)
Statement Upheld Charging 22-Sep-2025
Summary: The Council delayed assessing Mrs Y’s contribution to her care charges which resulted in a large debt accruing. It sent an inaccurate letter stating she was to pay the full cost due to her level of savings which caused her distress. It also delayed responding to her daughter, Ms X’s, complaint which caused frustration. The Council has agreed to apologise, make payments and offer a repayment plan to acknowledge the impact of its fault. It will also review its procedures to ensure it follows up financial assessments and that letters accurately reflect the situation.
-
Royal Borough of Kingston upon Thames (24 008 000)
Statement Upheld Special educational needs 22-Sep-2025
Summary: Mrs X complained the Council delayed reviewing her child, Z’s, Education, Health and Care (EHC) Plan and failed to ensure Z received the therapies in the EHC Plan. She also complained about the Council’s complaint handling. We will not investigate this complaint. We are unlikely to find fault in the Council’s refusal to provide the therapies in Z’s EHC Plan. We are unlikely to add to the Council’s own investigation in relation to the delayed review and complaint handling.