Decision search
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Suffolk County Council (24 016 168)
Statement Not upheld School transport 15-Jul-2025
Summary: Ms X complained the Council did not properly consider the religious grounds for her appeal against its decision not to provide school transport for her children. There was no fault in the Council’s actions.
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London Borough of Newham (24 016 895)
Statement Upheld Special educational needs 15-Jul-2025
Summary: Miss Y complains the Council did not properly consider D’s ability to safely walk to school when it received an application for home to school transport. There is procedural fault in how the Council handled D’s school transport application and appeal. The Council will apologise and reconsider D’s application, taking into account the relevant tests for eligibility for children with special educational needs.
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Derbyshire County Council (24 014 683)
Statement Upheld Special educational needs 15-Jul-2025
Summary: We upheld Mrs X’s complaint about delays in the Education, Health and Care process and about the Council’s poor communication. The Council apologised and offered a £1,000 symbolic payment in line with the Ombudsman’s Guidance on Remedies. We will not investigate Mrs X’s complaint about advocacy costs because we cannot achieve the outcome Mrs X wants.
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London Borough of Southwark (24 014 894)
Statement Upheld Allocations 15-Jul-2025
Summary: The Council was at fault for not providing Ms X with a face-to-face appointment as part of her housing application despite Ms X informing the Council she needed this because English was not her first language. The Council was also at fault for a significant delay in processing her housing application and its poor complaint handling. This led to a 15 month delay in the Council approving Ms X’s application to join the housing register. The Council has agreed to apologise, make a payment and backdate the priority of Ms X’s housing application to remedy the injustice caused. It has also agreed to produce an action plan and send a reminder to staff to prevent a recurrence of the faults.
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Statement Upheld Special educational needs 15-Jul-2025
Summary: Miss X complained about delays with the annual review process and finding a suitable placement for her child, and they stopped attending school. We found the Council at fault for its delays and not properly considering its alternative provision duty, causing significant frustration and uncertainty. The Council has agreed to apologise and pay a financial symbolic payment to recognise the injustice caused.
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Bournemouth, Christchurch and Poole Council (24 011 956)
Statement Upheld Special educational needs 15-Jul-2025
Summary: Miss X complains an error within the Council’s computer system took her children off the school roll. The school refused to take them back, causing frustration and distress to Miss X and her children, Y and Z. We find fault with the Council for the computer error, but the apologies given already are a satisfactory remedy.
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North Yorkshire Council (24 012 152)
Statement Upheld Alternative provision 15-Jul-2025
Summary: Mrs X complained the Council failed to ensure her child D received suitable alternative education when they were out of school. The Council was not at fault in how it considered its duty to provide alternative education to D. However, it accepted it delayed in reviewing D’s Education, Health, and Care Plan, and responding to Mrs X’s complaint, which caused her distress, time, and trouble. The Council apologised and offered a financial remedy. Following our investigation, it agreed to go further to remedy the injustice caused, by paying an increased financial remedy. It will also report to its relevant oversight committee about how it will address its complaints backlog.
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Kingston Upon Hull City Council (24 012 465)
Statement Upheld Alternative provision 15-Jul-2025
Summary: Mr and Mrs X complained the Council delayed providing their child, Y with an education placement or an appropriate education following an Education, Health and Care (EHC) Plan review in 2023. The Council was at fault. It failed to keep oversight of Y’s education or decide whether alternative provision was appropriate when they were out of school. It then failed to ensure Y could attend their named placement in the EHC Plan. It meant Y went without education for three terms. The Council also failed to issue an amended EHC Plan naming a post-16 placement in Y’s phase transfer year. The Council agreed to apologise and make payments to Mr and Mrs X and Y to recognise the impact on Y’s education and the distress and uncertainty caused.
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Warwick District Council (24 017 526)
Statement Upheld Commercial and contracts 15-Jul-2025
Summary: We will not investigate this complaint about the Council’s failure to complete its complaints procedure or pay the offered compensation. The Council has agreed to increase the compensation in recognition of the failures. We are satisfied with this proposal.
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London Borough of Redbridge (24 017 751)
Statement Not upheld Assessment and care plan 15-Jul-2025
Summary: Mr X complained about the Council’s decision not to authorise a Deprivation of Liberty Safeguards (DoLS) for his adult child, Y. We ended our investigation because the Court of Protection is best placed to address his concerns.