Decision search
Your search has 56922 results
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London Borough of Lambeth (25 021 233)
Statement Closed after initial enquiries Parking and other penalties 12-Apr-2026
Summary: We will not investigate this complaint about a Penalty Charge Notice because there is not enough evidence of fault to justify investigating.
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Isle of Wight Council (25 023 405)
Statement Closed after initial enquiries Council tax 12-Apr-2026
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his council tax account. Mr X’s complaint is late, and it was reasonable for him to complain sooner. Even if we did investigate, there is no worthwhile outcome we could now achieve.
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East Suffolk Council (25 024 687)
Statement Closed after initial enquiries Housing benefit and council tax benefit 12-Apr-2026
Summary: We will not investigate this complaint about the Council’s recovery of overpaid housing benefit. This is because the complaint is late.
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Statement Closed after initial enquiries Council tax support 12-Apr-2026
Summary: We will not investigate this complaint about Mr X’s council tax support. This is because Mr X had a right of appeal to the Valuation Tribunal and it would have been reasonable for Mr X to use it.
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Torridge District Council (25 028 572)
Statement Closed after initial enquiries Council tax 12-Apr-2026
Summary: We will not investigate this complaint about Council tax enforcement and liability because there is a right of appeal to a valuation tribunal and insufficient evidence of fault by the Council.
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Statement Closed after initial enquiries Council tax 12-Apr-2026
Summary: We will not investigate this complaint about council tax banding. This is because we cannot investigate the actions of the Valuation Office Agency. The Council is not at fault for using the band provided by the Valuation Office Agency.
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Rochdale Metropolitan Borough Council (25 031 699)
Statement Closed after initial enquiries Other 12-Apr-2026
Summary: We will not investigate Mr B’s complaint that his vehicle was damaged by a road defect which the Council had failed to repair. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.
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Cambridgeshire County Council (25 005 160)
Statement Upheld Special educational needs 09-Apr-2026
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Nottingham City Council (25 007 082)
Statement Upheld Alternative provision 09-Apr-2026
Summary: Mrs X complains the Council failed to make alternative provision for her son Y when he could not attend school and provided inadequate responses to her complaints. We find the Council at fault for its complaint response which caused Mrs X uncertainty. The Council has agreed to apologise.
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Leicestershire County Council (25 007 721)
Statement Upheld Special educational needs 09-Apr-2026
Summary: Mrs X complained about the Council’s delays during the Education, Health and Care needs assessment process for her son. She also complained about the Council’s failure to provide her son with an education for over two years. We find the Council was at fault for its delays during the Education, Health and Care needs assessment process. This caused Mrs X uncertainty and frustration. The Council has taken suitable action to remedy this injustice and so we do not recommend anything further. There was further fault by the Council as it failed to ensure Mrs X’s son had a suitable education. This has caused Mrs X distress and frustration. Mrs X’s son missed out on an education. The Council has agreed to apologise to Mrs X and make a payment to her to reflect the injustice caused.