Decision search
Your search has 56922 results
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London Borough of Wandsworth (25 016 025)
Statement Upheld Housing benefit and council tax benefit 12-Apr-2026
Summary: We will not investigate Miss X’s complaint that the Council did not make reasonable adjustments in the way it communicated with her. This is because we could not add to any previous investigation by the Council.
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Telford & Wrekin Council (25 016 555)
Statement Closed after initial enquiries Assessment and care plan 12-Apr-2026
Summary: We will not investigate this complaint about disability related expenditure. We are unlikely to find fault with how the Council came do its decision, and it has not yet caused a significant injustice we could investigate anyway.
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Bolton Metropolitan Borough Council (25 016 862)
Statement Closed after initial enquiries Child protection 12-Apr-2026
Summary: We will not investigate Ms X’s complaint about children services’ action as we are unlikely to achieve the remedy they seek. We cannot investigate the Council’s actions during court proceedings.
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Southend-on-Sea City Council (25 017 038)
Statement Closed after initial enquiries Safeguarding 12-Apr-2026
Summary: We will not investigate Mr X’s complaint about a safeguarding matter because there is insufficient evidence of fault by the Council.
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Oxfordshire County Council (25 017 132)
Statement Closed after initial enquiries Child protection 12-Apr-2026
Summary: We will not investigate Mr X’s complaint about the Council’s involvement with his family. There is not enough evidence of fault in the Council’s decision making to justify us investigating. We also could not add to the Council’s apology to Mr X for its poor communication by investigating further.
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London Borough of Haringey (25 017 206)
Statement Closed after initial enquiries Parking and other penalties 12-Apr-2026
Summary: We will not investigate this complaint about Penalty Charge Notices because it is reasonable to expect Miss Y to approach the Traffic Enforcement Centre and the London Tribunals.
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Cambridgeshire County Council (25 017 652)
Statement Closed after initial enquiries Special educational needs 12-Apr-2026
Summary: We will not investigate this complaint about how the Council dealt with Mrs X’s complaint about its record-keeping and disclosure of financial information relating to her child’s special educational needs provision. The Information Commissioner is better placed than us to consider the substantive matters, which are the keeping and disclosure of data. It is not a good use of resources to investigate complaints about complaint procedures where we are not investigating the substantive matters.
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Leeds City Council (25 018 110)
Statement Upheld Special educational needs 12-Apr-2026
Summary: We upheld this complaint about delays in the Council issuing an Education Health and Care Plan. The Council agreed to resolve the complaint early by paying Mr X a £1200 symbolic payment.
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Wigan Metropolitan Borough Council (25 018 268)
Statement Closed after initial enquiries Other 12-Apr-2026
Summary: We will not investigate this complaint about the Council installing tactile paving in front of the complainant’s property. There is not enough evidence of fault to justify an investigation.
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London Borough of Brent (25 018 624)
Statement Upheld Council tax 12-Apr-2026
Summary: We will not investigate Miss X’s complaint about the Council’s handling of her council tax account. The Council has provided a suitable remedy, and any further investigation is unlikely to lead to a different outcome.