Decision search
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Shropshire Council (25 027 347)
Statement Closed after initial enquiries Refuse and recycling 20-Feb-2026
Summary: We will not investigate this complaint about a missed garden waste collection. This is because the alleged injustice does not justify public money being spent on an investigation or the pursuit of a financial remedy.
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Bury Metropolitan Borough Council (25 027 388)
Statement Closed after initial enquiries Highway repair and maintenance 20-Feb-2026
Summary: We will not investigate Mr B’s complaint about the Council’s refusal of his compensation claim after his car was damaged by a pothole. This is because it is reasonable for Mr B to pursue his compensation claim at court.
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Birmingham City Council (25 000 683)
Statement Upheld Allocations 19-Feb-2026
Summary: Ms B complained about the Council closing her housing applications. We find that the Council failed to warn Ms B that her application would be closed if she did not provide all the required supporting documents, and it wrongly referred Ms B to our office, instead of addressing her concerns through its complaints procedure. As a result, the Council has not yet assessed Ms B’s housing application. The Council has agreed to apologise and assess Ms B’s application, and if she qualifies, it will backdate her registration and award date.
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Hertfordshire County Council (25 001 169)
Statement Closed after initial enquiries Safeguarding 19-Feb-2026
Summary: We will not investigate this complaint about the Council’s adult safeguarding enquiry. We could not achieve a meaningful outcome by investigating, and the Information Commissioner is best placed to consider complaints about how organisations respond to requests for information.
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Statement Upheld Alternative provision 19-Feb-2026
Summary: Mrs Y complained about the way the Council dealt with her child’s special educational needs and educational provision. We have found fault causing injustice by the Council in: failing to properly consider its duty to provide her child with alternative provision and complete the annual review of their Education Health and Care Plan within statutory timescales; and its communication and complaint handling failures. The Council has agreed to remedy this injustice by: apologising; and making payments to recognise the impact of the missed education and upset caused by its other failures.
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Royal Borough of Windsor and Maidenhead Council (25 001 606)
Statement Not upheld Other 19-Feb-2026
Summary: Mr X complained about the Council’s handling of his planning applications. We did not find the Council was at fault. Although there was a minor error, this was promptly corrected and so did not amount to fault. Nor did we find fault with the delegated decision to reject a second application or its decision to restrict its contact with Mr X.
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Staffordshire County Council (25 003 443)
Statement Upheld Special educational needs 19-Feb-2026
Summary: Ms X’s child was without education for approximately one term and the Council communicated poorly with Ms X. This caused injustice and the Council apologised. It agreed to also make a payment to Ms X.
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Devon County Council (25 004 162)
Statement Upheld Alternative provision 19-Feb-2026
Summary: Miss X complained the Council failed to provide a full-time education to her daughter and that it incurred delays following an Education, Health and Care needs assessment. Miss X also said the Council mishandled her complaint. She said her daughter lost out on education she should have received which negatively impacted her emotional wellbeing. Miss X also said she lost out on employment as she had to collect her daughter from school at midday. We found fault by the Council. The Council has agreed to provide an apology and a financial remedy to Miss X and make service improvements.
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Darlington Borough Council (25 005 196)
Statement Not upheld Special educational needs 19-Feb-2026
Summary: We have found no fault with the Council. It secured alternative provision for Y when he was not attending school. While the amount and type of alternative provision varied, the Council ensured that it was suitable for Y at that time. We have not investigated Mr X’s complaint about the lack of school placement for Y as Mr X could appeal this.
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London Borough of Southwark (25 005 580)
Statement Upheld Special educational needs 19-Feb-2026
Summary: There was fault by the Council which failed to ensure Mr Y received special educational provision for a year, failed to keep a written record of his annual review or to issue an amended Education Health and Care Plan following the review and did not communicate with his mother Ms X. The Council will issue an apology, a payment, Mr Y’s final Plan and reminders to council officers.